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“A bit disappointed”

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Millennium Resort Patong Phuket
Ranked #35 of 331 Hotels in Patong
Reviewed October 7, 2012

Have read and identified most comments about the hotel are positive before making reservation, I eventually found it a bit disappointed after actual experience.

Checked in at around 3pm and reception staff were helpful and nice. But a bit surprised when entered my room at the Lakeside.... the floor was still wet with bleaching water smell and the toilet is..... quite terrible (dirty). Water drops were coming out from the air-cond at the ceiling. I wonder about the QC (quality assurance) that should be availabe for a 5-star hotel before handling over the room to guests. In fact I should ask for a room change but already too hurry for a booked tour.

BTW, the location is great and attached with Jungceylon mall and the breakfast is fine. I believe that it can be run much better than as now.

  • Stayed: October 2012, traveled as a couple
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2  Thank MrYip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear MrYip,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. You will be glad to know that we have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned.

The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times. Your feedback have helped us tremendously in ensuring they are rectified with the respective departments and improvements are in place to nullify these shortcomings.

Yours truly,

Jamal Sidik
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 6, 2012

back from a 10 day stay at Millennium and the location could not have been better. we only used a taxi once to go to Nicky's handlebar and back because it was pouring. The check in was okay at least our bags were taken to the room not like the last hotel we stayed in. there was no welcome drink on arrival (which i needed) but english spoken was good and easy enought to understand. We had trouble with our safe and this was quickly attended to so great service. We stayed in a deluxe room overlooking the carpark and bus depot but we enjoyed watching the traffic and the way they parked those buses lol. the double doors on the balcony worked a treat and we never heard a thing from the street when closed. The air con was good and cold but we did have to wipe it a few times as it dripped on the floor which made it slippery, I was lucky with the wifi as i used an ipad in the lobby but found it still worked in the room which saved me a lot of trips to the lobby. We found the breakfast average but one staff member did go out of her way to make my coffee each day just the way i like it. Her name was Noi so look out for her. It was great to have the shopping center so close as we could get all our snacks and alcohol cheap and not have to go far.
we found the prices of food here expensive as the speciality nights most were about 690 to 1000 baht p/p but with so many places to eat close by that wasn't a problem. one point never eat at a place called Jeffers in Jungcelon. Hubby wanted a steak but when it came it had been boiled and tasted like leather. my chicken was only meant to have cheese and mushrooms but found pineapple when half way through which i am allergic to, so we both left hungry and 700 baht poorer but pizza hut came to the rescue.
overall it was a very nice hotel and a great location. felt empty in a way saw some other guests but breakfast was never a lot of people there and pool had about 15 people maximum on a hot day. we will stay here again

  • Stayed: September 2012, traveled as a couple
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1  Thank Pusskat11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear Pusskat11,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times.

Yours truly,

Jamal Sidik,
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2012

My husband and I stayed here for six nights and had a fantastic stay. We stayed in the Beachside wing and had a view looking onto the main road and people coming out of the Jungceylon shopping centre. During our stay my husband got extremely ill and I was able to explore the surrounds whilst feeling very safe. It's only a five minute walk from the beach and a stone's throw from Bangla Road. The rooms were spacious and clean. The breakfast was OK. The pool area was gorgeous and sitting by drinking the cocktails as the day went by was very relaxing. During our stay we did the thai cooking class which I definitely recommend. We did the Wednesday class and there was just one other couple with two chefs and lots of attentive staff.

To be honest, we wouldn't stay in Patong again (to me it was like Surfers Paradise at it's worst) but if there was a Millennium in another part of Thailand I'd stay there!

  • Stayed: September 2012, traveled as a couple
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3  Thank bris_sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear bris_sarah,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2012

Just back from 11 nights at the Millennium. If you're thinking of staying there, don't book anything less than the Lakeside Grand Deluxe with Pool View. Our first room was a Deluxe with a delightful view of a multi storey carpark, bus depot and self storage warehouse. All of the Deluxe rooms have dodgy views. I upgraded our room the next morning to the Pool View for an extra $AU30 per night and was so glad I did. As an added bonus, the free wifi works on the balcony of these rooms...
For some strange reason, the noise from people passing your door is very loud, as is the noise from adjoining rooms. It's as if there is no soundproofing at all. The breakfast buffet is OK; it caters for the 95% Japanese and Chinese guests that they have so it's quite limited for Western tastes. Restaurant staff were lovely, the pool area is fabulous and was never crowded (the pool at the Beachside is a tiny rectangle - not inspiring at all!) Being attached to Jungceylon is great, easy to pick up supplies from the supermarket or to shop out of the rain and/or heat.
The Holiday Inn was more kid friendly with activities organised for them, but this is a nice place to just chill by the pool.

  • Stayed: September 2012, traveled with family
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4  Thank Fimel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear Fimel,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times.

Yours truly,

Jamal Sidik,
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

The hotel's location is awesome as it was directly linked to the mall, close to bangla street, and a few minutes away from the beach.
The staff was very friendly and helpful and spoke english. The rooms were spacious and clean and the breakfast was pretty yummy as well.
Eventhough our room was facing "Famous" the open air nightclub, the double glassed windows kept all the noise from entering the room.

Room Tip: The lakeside is more fancy, while the beachside is cheaper and as good
See more room tips
  • Stayed: August 2012, traveled as a couple
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Thank Joya_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear Joya_2,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

We stayed here mid september. We were on the beachside of the hotel and the location was excellent.Welcome drinks were appreciated. We had some rainy days and it was handy to be able to pop into the Junceylon shopping centre from the hotel. Breakfast was plentiful and catered for all cultures. We had complimentary water everyday in our room as well as the usual tea and coffee facilities. Hotel is surrounded by restaurants and shops. Two minutes to the nightlife in Bangla Road, great for happy hour. Had issues with internet. We booked the hotel with free internet but during the check out process we were given a bill for using wifi in our room. We had paper work to prove that this was included with our stay. The manager eventually waived the amount. Please check where free wifi can be used in the hotel because this can be conflicting.

Room Tip: Ask for rooms that need only one lift instead of two to get to rooms.
See more room tips
  • Stayed: September 2012, traveled as a couple
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1  Thank sax10Brisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear sax10Brisbane,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2012

I have stayed at this hotel many times when I stay in Phuket. Though Patong is very busy and commercialized, it is a nice place to stay. I always stay in a Deluxe or Grand Deluxe room in the Lakeside Wing. I much prefer this side as it's away from the noise of Bangla Road. I always request a room with a view over Junceylon and you can see the fountain show from the balcony. You can walk straight into Jungceylon shopping center (the best thing that has happened to Patong) and has many shops, restaurants and nice places to have a drink. Also it's only a few minutes walk to the crazy Bangla nightlife and the beach is 10 mins walk.
The rooms are nice and quiet. The decor is nice and the staff are polite and helpful. The pool is nice and the breakfast is very good and many varieties. The lobby is very nice and has a nice feeling and very clean. It is open air style and a large pond in the center that gives a unique style.
One of my only complaints is the charge of wifi. All other hotels I stay offer free wifi now. However you can get wifi free in many of the restaurants and coffee shops in Junceylon, so it's not the be all and end all.
I will return here again in my visit to Thailand later this year.

  • Stayed: March 2012, traveled with friends
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1  Thank JeremyAllerton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this reviewResponded May 20, 2013

Dear JeremyAllerton,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Resort Patong Phuket

Address: 199, Rat-Uthit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Patong
#14 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#23 Family Hotel in Patong
#26 Luxury Hotel in Patong
#27 Romantic Hotel in Patong
Price Range: $107 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Millennium Resort Patong Phuket 5*
Number of rooms: 418
Official Description (provided by the hotel):
The five-star resort is located in an idyllic location and set within lush tropical landscaping. The oasis of calm sits at the heart of one of Phuket’s most vibrant and popular areas, Patong Beach, making it the perfect location for an enjoyable holiday with friends or family. This magnificent Phuket hotel consists of two separate wings. The Beachside features a total of 197 spacious rooms while The Lakeside has 221 rooms, each furnished with rustic charm. ... more   less 
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Also Known As:
Millennium Resort Patong Phuket Hotel Patong
Millennium Hotel Patong Phuket

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