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“4 nights stay at Cabana Room”

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Millennium Resort Patong Phuket
Ranked #37 of 319 Hotels in Patong
Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“4 nights stay at Cabana Room”
4 of 5 bubbles Reviewed March 17, 2012

Excellent service. They actually make up our room for 1 to 3 times a day! Nice hotel location. The shopping mall is really at door step. Lack of giving one more point is due to the mosquitoes in room. Although we prepared many repellants and patches, the mosies still bites in the night.

Room Tip: Choose the cabana room along the longer row. No afternoon sun.
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phoebe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, April 9, 2012
Dear Phoebe R,

Thank you very much for your valuable feedback on our location, overall ambience as well as our services. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. We have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned.
Hope we will have a chance to welcome you back again for your next trip to Phuket.

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,674 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (373)
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English first
Bhilai, India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 15, 2012

If you want a convenient location in Patong.. this is the best. Located in 2 wings adjoining the beautiful Jungceylon mall, the hotel is a excellent for shopaholics. you can drop off all your shopping to your room very conveniently and then get back with renewed energy. We had stayed in cabana room, it has a private jacuzzi connected with the pool on the 4th level, the room was excellent. On the negative side, the lobby is not airconditioned, very warm, the lifts ac was not working for all 3 days that we stayed there, there was no free wifi (which for such an expensive hotel is unexpected).

Room Tip: Try and choose lakeside rooms, they are quieter.. other wing is beachside, dont get fooled there is...
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ManojLunkad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, General Manager at Millennium Resort Patong Phuket, responded to this review, April 9, 2012
Dear ManojLunkad,

Thank you for your valuable feedback on our location, room and overall ambience. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. We have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned. Good news is that now we provide free wifi for our guests in all public areas throughout the resort.
Hope we will have a chance to welcome you back for your next visit to Phuket.

Kind Regards,
Peter D. Gibbons
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed March 13, 2012

For this quality hotel to not have free Wifi is a joke, considering the price of the hotel. I have stayed in 3 star hotels that had free Wifi! VAT and service charges when ordering poolside drinks and food is also a joke, your not offering anything extra special for this that I wasn't getting in 3 star hotels without all these extra charges and the pools were just as big if not bigger and the staff were just as friendly if not more so. I was on the nightclub side of the lakeside building so had to listen to the nightclub 40 metres away droning on till 4 am. If I wanted that I would have stayed on bangla road. Bathroom towels were thin so you guys are saving money there but you forgot about putting thin towels on for the pool as well, you can fleece, I mean save money there for yourselves. Breakfast was reasonable and staff were friendly, guest policy is another way to fleece even when already paid for two people. Make of this what you like.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, May 21, 2013
Dear A TripAdvisor Member ,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. We regret that some of these factors had inconvenienced you during your stay and thus made it less memorable than was expected. You will be glad to know that we have addressed these issues with the respective Departments and that there will be improvements in the areas you had mentioned.

The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times. Your feedback have helped us tremendously in ensuring they are rectified with the respective departments and improvements are in place to nullify these shortcomings.

Yours truly,

Jamal Sidik
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 11, 2012

Was in Phuket Aug 2011 and stayed at this hotel for about 3 nights.
Location is just great as it's within walking distance to the awesome Patong Beach.
Hotel is also connected to a great shopping mall and if you love to shop, this will be the hotel for you. Massage service at the basement was cheap and good.

There is also a market around the hotel - day and night market. You'll be able to get some Thai street food there in the evening.

Service at the hotel was great, especially the banquet/ catering staffs (Jay and his team) who were working on our meetings. They even told us where to go when I asked for a good seafood restaurant that Thais go... and not touristy.

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hkghkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, May 21, 2013
Dear hkghkg,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jurong, Singapore
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed March 10, 2012

Wonderful world class standard in hospitality..smacked in the middle of patong..staff were great..gave us a personalized greeting letter n a burfday cake given for free..nice pool and spacious room.. I will definitely return here..to the staff..two thumbs up for you guys..

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hermanshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, May 21, 2013
Dear Hermanshah

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed March 8, 2012

--- GENERIC MUST-HAVES FOR HOTEL ---

Upon arrival, the concierge and receptionists were generally welcoming in the Thai fashion. That was a warm welcome indeed.

I stayed in the Cabana Room for 3 nights and it's very accessible to get to the pool [and jacuzzi] with just a few steps out the sliding doors.

The Cabana Room was bigger and better than what I had expected except for the privacy part which I've highlighted below. The staff were very accommodating and warm. The basic necessities in hotel rooms are there - power adapters, room amenities (fruits and a welcome note from the manager) and even extra bottled juice amenities that I was delightful to receive. Other areas of the room was cosy and within reach such as safe to lock my valuables in and extra space for my bags. Even the electronics such as the A/C thermostat works.

In short, all physical aspects of how a hotel room should look like was there.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

--- AREAS THAT NEED IMPROVEMENTS ---

But what it lacks is privacy on both my part and other guests' especially with sun beds laid out directly across the pool.

On my side, I have to draw the curtains in order to change and, on the hand, other guests might feel a little uneasy with guests [in these cabana rooms] looking out across the pool as they lay down in the sun beds. Though I suppose this might be a European concept that I may not be familiar with, nevertheless, this is one point that you may or may not choose to ignore.

Another aspect is the relaying of information that's crucial especially in a high-end hotel such as this. I work in the hotel industry myself and therefore I understand the need for consistencies and providing excellent service to guests.

One area of this is the information that was highlighted online pertaining to guest reservations. When I booked my rooms, I was informed [during the reservation stage] that whatever was stated in the website would reflect the types of facilities that I would be getting. Instead, they contradicted the so-called "promise" as given in the website.

For instance, guests staying in the cabana rooms were supposedly given complimentary Internet access as well as the inclusion of breakfasts. But upon checking-in, I was shocked to find out that breakfast was not included and the Internet access is chargeable.

Now, I could easily forgo these contradictions since the Internet is one of today's essential technological components and I could simply order my breakfast via In-Room Dining; of which I do not mind paying a little extra. But what I do mind is the inconsistencies and erred information that organizations promise the guests/customers in the first place. That could have easily break the clients' trust even anywhere else.

On the subject of consistencies [or lack thereof], my breakfasts were less to be desired in terms of quality and amount. I ordered American Breakfasts on the first-two mornings and the coffees (on both days) were served bare in the open cup. Now, having worked in Room Service myself, quality is one major element that is not to be compromised. I mean you do not pour the coffee straight into the cup especially for Room Service orders lest the beverage turns cold. And the juice on both days were of different amounts; the first breakfast was in a rock-glass while the second was served in a hi-ball. I mean any man on the street would see that this is a major rip-off.

Thus, these are the areas that the resort truly needs to look into.

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *

Nevertheless, despite its flaws (that hopefully the hotel would seriously look in), the resort is a good place to stay. It is indeed an oasis in the hustle and bustle of Patong Phuket.

While it lacks in value in terms of consistencies and the relaying of accurate information, it does compensate in all other human aspects.

Room Tip: The only thing I could advice is to double-confirm the facilities and amenities as promised in the w...
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  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Solo_Observer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, May 21, 2013
Dear Solo_Observer,

Greetings from Millennium Resort Patong!

Thank you for providing us with your valuable feedback regarding our location, employees and overall ambiance. The hotel has and always will ensure that the well being of our guests remain our utmost priority, and we would once again like to assure you that our commitment to quality hospitality service standards remains paramount at all times.

Yours truly,

Jamal Sidik,
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

Stayed for 3 nights for our final days in Phuket as a treat for my partner to celebrate our engagement. Splashed out on a Cabana room which had its own private spa area. Those whom hate the heat during the day, you can stay here which is connected to the shopping mall meaning your rarely away from air conditioning. Thank you Mr Kittikhun Songprasert and reception staff for allowing us the privilege to take some pre-wedding photos at your wonderful resort! Service is 5 star!

Room Tip: The Pool in the lakeside of the hotel is better then the beach side, Dinner in the Jungceylon plaza...
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank shyen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium M, Manager at Millennium Resort Patong Phuket, responded to this review, May 21, 2013
Dear shyen1,

Thank you so much for your lovely comments on your Millennium Resort Patong experience! We will certainly share these with our team here and hope to be of service to you again on your next visit to Phuket!

Kind regards,
Jamal Sidik
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Millennium Resort Patong Phuket

Property: Millennium Resort Patong Phuket
Address: 199, Rat-Uthit 200 Pee Road | Patong, Kathu, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Patong
#14 Top resorts Hotel in Patong
#22 Spa Hotel in Patong
#26 Luxury Hotel in Patong
#27 Family Hotel in Patong
#27 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Millennium Resort Patong Phuket 5*
Number of rooms: 418
Official Description (provided by the hotel):
The Five-Star Resort is located in an idyllic location and set within lush tropical landscaping. The oasis of calm sits at the heart of one of Phuket’s most vibrant and popular areas, Patong Beach, making it the perfect location for an enjoyable holiday with friends or family. This magnificent Phuket hotel consists of two separate wings. The Beachside features a total of 197 spacious rooms while The Lakeside has 221 rooms, each furnished with rustic charm. ... more   less 
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Also Known As:
Millennium Resort Patong Phuket Hotel Patong
Millennium Hotel Patong Phuket

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