We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Normal hotel, below expectation for this highly rated Mercure hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Deevana Plaza Phuket Patong
Ranked #20 of 319 Hotels in Patong
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Normal hotel, below expectation for this highly rated Mercure hotel”
3 of 5 bubbles Reviewed May 13, 2013

Pros: good customer service, room ok, swimming pool normal, 10min walking distance to patting beach if u know the road, hotel has different themed buffet every nights. Convenience store just next to the hotel.

Cons: 20min walking distance to jungceylon shopping mall and Bangla road, breakfast was dissapointing with same food everyday with low quality of taste, the shower inside the room sometimes out of order with hot water, room a little bit old,

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank crazeontravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 16, 2013
Dear crazeontravel,

Thank you for taking the time to tell us about your experience at Mercure Phuket Deevana through TripAdvisor. I am sorry that your experience did not meet your expectation regarding the taste and variety of breakfast; please rest assured that the appropriate actions and improvement will be taken with my food & beverage department.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,445 reviews from our community

Traveler rating
    1,002
    946
    327
    110
    60
See reviews for
675
1,003
142
40
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (363)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 11, 2013 via mobile

Hotel located at end of the beachfront road and the parallel road - away from the hustle and bustle and yet easy access to the beach, shopping area and night partying at Pedestrain Street. In all 6 days we didnt need transport to any of Patong happening spots. Just walked!

Hotel lobby is welcomingly big and lots of sofas available to sit to while away your check-in process. There's also a bar in the lobby and we were served a welcome drink which my wife really enjoyed. Not the usual lemongrass, was told it is some berry drink which is unique to Mercure. She approached the bar for refills and they obliged her - twice and with big smiles too! Not that it took very long to check-in, actually about 15mins including processing an optional membership application. Frontdesk staff were friendly and all spoke good English. In fact i later observed that most of the guests were Westerners! I noticed the bellhop stood readily closeby to await your beckon. I liked it this way, rather than some pushy bellhops that insist to help you with your single trolleybag to your room for the mandatory tip!

We got a room on the 2nd floor - don't know the type as we booked via an agent for a good price. The balcony overlooks the pool and its a great view - esp waking up in mid- morning to watch guests enjoying a laze or swim! Gave us a good feeling eager to start another new day of holidaying! The balcony was a good spot for me to enjoy a smoke while my wife watched tv!

The room itself was luxurious enough for us. The king bed and the beddings were comfortable! In the bathroom there was a bathtub and the mandatory amenities were provided and replenished daily. At all times we felt safe in the room.

Breakfast buffet was the usual standard fare and adequate. Just across the hotel entrance there was a local restaurant that serve quite delicious local food and inexpensive too! Next to the hotel was a massage place that open until 11pm - convenient to get a decent good massage and return to room for a good sleep.

Thru out my stay i had few contacts with the staff but i observed them to be courteous and friendly. I believed that they respected our wish to be undisturbed but ready to respond when beckon. The guard lingering at the entrance never failed to greet us when we walked past.

In conclusion i would recommend this mid-class hotel. Great place to stay and you get more value than the price you pay!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank guangshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 14, 2013
Dear guangshan,

Thank you very much for your positive review on Mercure Phuket Deevana and I am very pleased to learn that you enjoyed your stay at our hotel.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold coast
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Close walk to markets, restaurants and massage. Also not far from shopping centres and nightlife. 1 block from beach and transport at front door easily accessible. Laundry can be done at many locations close by at a cheap rate. 50 bht per 1 kg. Bangla Rd only few blocks up for nightclubs and shows.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaomiGoldcoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 14, 2013
Dear NaomiGoldcoast,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 4, 2013

Just spent 10 nights at this hotel and cant really fault it for the price. We booked a standard twin room and were given a top floor room with a view over the pool which is great. The room is clean and modern and well maintained. Tv had a good selection and the wifi was free and usable.
The breakfast we had a couple of days was very good and the omelets were huge. Their buffet dinners were very good and well priced compared to the prices outside. The staff were friendly and helpful and the cleaning staff were excellent. The place was well run and would highly recommend to families as the pool was the hub of the action. It got busy at times but there was always room to take a dip. its a 10 min walk to Patong beach and the same for the Jungceylon shopping centre though would recommend Kata beach for a really nice beach with blue seas.
No complaints can only recommend , very good for a family on a budget.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank siamcoxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 7, 2013
Dear siamcoxy,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 2, 2013

The hotel is well situated and I had stayed here for a couple of times. Main reason is because it is close enough to the happening spots like the shopping mall Jungceylon, and the beach is just 5 mins walk away, 2 mins walk to Hard Rock Cafe across the street, and everything from restaurants to mini marts are easy to reach. The best feature of this hotel is the bar at the pool! Buy one and get one free for any drinks during happy hour! LOVE IT! My friends and I spent many great moments in this place. highly recommended to everyone!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank KenMun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 5, 2013
Dear KenMun,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

Stayed here at the Mercure for 2 weeks on the 6th floor and it was amazing. The hotel is lovely. The pool is the amazing part with happy hour daily. There is also a movie chanel with no adds, enjoyed that. Room was always cleaned daily and bed was made daily. Downside would be the buffet breakfast, did not enjoy it after 3 days. Loved comign to an air-conditioned room after a hot day of shopping/ going out. A bit hard when staff did not speak much english or understand. Our room card had to be changed many times as it wouldnt open our door... the wi-fi would always constantly drop out. Requested a balcony view but did not get that even though there was balcony views available, we were asked to pay extra money! Other than that it was a great stay there. No major dramas. Woudl come back and stay there again :)

Room Tip: Higher floor such as 6th floor is great with not much noise.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jasmine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 5, 2013
Dear jasmine s,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed April 30, 2013

rooms ok, pool nice and pool bar staff great. As for the rest, breakfast was included in he deal but ony tried once in 5 days as so bad. I thought id give an evening meal a try even worse, coud not eat, the fish was well past use by date. The final straw was when checking out I asked the bell boy to get me a taxi he didnt reply and just pointed down the road. Most staff did not seem at all happy I guess a management issue.

Room Tip: dont stay here
See more room tips
  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelfun64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, May 5, 2013
Dear puketotaralodge18,

Thank you for bringing to our attention the problems you have encountered during your last stay at Mercure Phuket Deevana.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests

Please rest assured that appropriate actions will be taken with our concerned departments to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and we truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Patong hotels
0.2 mi away
Grand Mercure Phuket Patong
1.0 mi away
Holiday Inn Express Phuket Patong Beach Central
0.7 mi away
The KEE Resort & Spa
The KEE Resort & Spa
#28 of 319 in Patong
4.0 of 5 bubbles 1,527 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Novotel Phuket Vintage Park
0.5 mi away
Patong Beach Hotel
Patong Beach Hotel
#24 of 319 in Patong
4.0 of 5 bubbles 1,225 reviews
1.2 mi away
Deevana Patong Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Deevana Plaza Phuket Patong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Deevana Plaza Phuket Patong

Property: Deevana Plaza Phuket Patong
Address: 239/14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Patong
#13 Luxury Hotel in Patong
#13 Spa Hotel in Patong
#16 Family Hotel in Patong
#21 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, HostelWorld, Hotwire, Orbitz, Travelocity, Hotels.com, Cancelon, TripOnline SA, HotelQuickly and getaroom.com so you can book your Deevana Plaza Phuket Patong reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing