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“Great hotel (with noise issues)”

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Deevana Plaza Phuket Patong
Ranked #20 of 322 Hotels in Patong
Certificate of Excellence
Sydney
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel (with noise issues)”
Reviewed March 6, 2013

Stayed in 'Pool View' room (4th floor) .... very comfortable.
Good sized room & balcony .... contemporary, bright decor.
Any issues were immediately taken care of ie., broken kettle & malfunctioning bathroom lighting.
Noise issues with adjoining room (common door).
Also, concrete hallways tended to exaggerate corridor noise.
Common areas & pool were well maintained & pleasant.
Gym (if used) is a little spartan, but functionable.
Well positioned for access to Patong Beach & nightlife & restaurants.
All in all .... a good stay, and would recommend & stay again if in town.
(But .... avoid adjoining rooms if it is not yours).

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chillseeker1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, March 12, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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melbourne
Level 5 Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed March 4, 2013

Stayed over January 2012. Back then, it was cheap and value for money. Rooms were decent but no free wifi. Free wifi only in the lobby. We ordered room service one night, our food came and upon removal of the aluminium plate cover, we found a live cockroach in it! We called to complain but found it hard to explain in English as we did not know how to say cockroach in Thai! Anyhow, food was replaced but we lost our appetite and had a bad impression of the cleaniness in the kitchen. Location was nice for walks down around Patong.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, March 8, 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Phuket Deevana. I am sorry that your experience did not meet your expectations about the cleanliness of kitchen; please allow me to express my sincerest apologies.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests.

Please rest assured that appropriate actions will be taken with my Food & Beverage Department to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and I truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
karachi
Level 2 Contributor
1 review
Reviewed March 4, 2013

i had a great vacations in patong
lovely beach good food nice music everything was superb.i have been to patong 8/10 times i always stay in mercure hotel cose location is perfect and you get value for money .staff is welll trained and helpful

Room Tip: pool side room,s are best
See more room tips
  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, March 8, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Selangor
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 4, 2013 via mobile

Good
Hotel is well maintained
Clean room and toilet with tub
Comes with free in room and public wifi
10-15 mins walking distance to jungceylon, bangla road & patong beach
Big pool with pool bar (watch for happy hour specials from 4-5pm daily)

Not so good
Buffet breakfast choice was limited, other than that I can't find any thing else which is less than good from this hotel


  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LXLXLX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, March 8, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level 6 Contributor
72 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 15, 2013

Out of the four hotels we stayed at in Patong this was the worst for cleanliness and noise. We had a superior room on the ground floor which faced the pool. If you want any form of privacy then dont get a ground floor room facing the pool. The hotel itself is a multi storey complex in the heart of Patong which means you can start shopping as soon as you walk out onto the street. It is a bit of a walk to the beach, but as the beach is crowded you could use the pool which is pretty big. The staff were friendly but again struggled with english - yes I know we were in Thailand but the place revolves around tourism so it would have been nice to at least have one person at reception with a good grasp of english. If there are no issues then pigeon english is fine, but if you have issues it is frustrating trying to communicate them. The rooms are off long corridors which echo every bit of noise, so when guests yell up and down the corridors at night and slam doors everyone wakes up. Our biggest issues besides noise was cleanliness. As soon as we opened the door to the room we could smell a bad odour which didn't go away while we were there. The room and bathroom themselves are OK but nothing fantastic. Air conditioning worked, the bed was a bit hard but that didn't matter so much as the rubbish that was under it. The wife lost her earring and when we moved the bed out a bit to look for it there was dirt and rubbish under there - it looked like it had never been cleaned. When we tried to tell the staff they couldn't understand what we were saying. Overall, if you don't mind a bit of noise, can put up with a bit of a smell and some rubbish under the bed then this is the place for you. The pool is good although very busy, the location is right in the heart of the hustle and bustle and there are plenty of shops and restaurants around within walking distance.

Room Tip: don't get a ground floor room facing the pool if you want privacy. If you have kids and dont wa...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, March 4, 2013
Dear Guest,

Thank you for bringing to our attention the problems you have encountered during your last stay at Mercure Phuket Deevana.

We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of service we want to offer our guests

Please rest assured that appropriate actions will be taken with our Housekeeping Department to ensure that this kind of incident does not happen again.

I hope this experience will not alter your confidence in Mercure Phuket Deevana and we truly hope you will give us a chance to show you our quality of service and the opportunity to welcome you again soon.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phuket, Thailand
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 13, 2013 via mobile

A really valueable hotel located 10 min from Bangla Road. A nice and clean hotel with good facilities. A pool with to little chairs, you had to be there at 10:30 to get one. Familyfriendly staff and good service.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frida H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, February 19, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Veeranat Limprasutr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 12, 2013

We came back to Patong in Phuket for the 3rd time, and although probably Patong itself was a mistake given we noew had babies in tow the accommodation was a welcome releif from the chaos outside.

We were given a sizable cot bed for our babies upon cehckin and had a pleasant room on the 6th floor which was pool facing. The only downside of the room I'd say is that the AC was a little inconsistent with the thermostat. It would either be very cold or very hot regardless of what temperature it was set at.

The only main annoyance of this hotel is the noise from other inconsideratre guests which I apprciate is hardly the Hotel's fault. Having young babies we always hope they can sleep undisturbed from loud noise, however, every few minutes we would hear loud door slamming from other selfish guests, especially from my neighbours toa point where I had to go outside and tell them to be quieter. Maybe the Hotel should consider retrofitting the doors to make them quiter if slammed or closed. Also being a courtyard style this inevitably carries noise around the corridors. aside from that the Hotel and staff were very helpful.

We had an issue late at night where our safe appeared to be locked out and required a Manager to come and manaually open it. This happened after our babysitter had been in the room and whilst I would never point fingers at an attempted safe break, it did look a little coincidental, but as i say, it was only a theory and reminds us to be vigilant with our personal belongings.

Hotel Breakfast was very plentiful and fulfilling. The hotel pool was also very pleasant.

Room Tip: Pool view is sure to be quieter than city facing if you're that way inclined.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BritFlip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercurePatong, General Manager at Deevana Plaza Phuket Patong, responded to this review, February 19, 2013
Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Phuket Deevana. It is always a pleasure to receive constructive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Veeranat Limprasutr
Executive General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Deevana Plaza Phuket Patong

Property: Deevana Plaza Phuket Patong
Address: 239/14 Raj U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Patong
#13 Luxury Hotel in Patong
#13 Spa Hotel in Patong
#16 Family Hotel in Patong
#21 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deevana Plaza Phuket Patong 4*
Number of rooms: 249
Official Description (provided by the hotel):
Location in central Patong City and only steps away from world-famous Patong beach, shopping center, night market, and Phuket 's bustling nightlife. Deevana Plaza Phuket Patong brings its distinctive style and contemporary lightness to the otherwise down-to-earth in Patong. With 249 tastefully appointed rooms and suites, Orientala Wellness Spa treatments, offbeat dining experience of an original Thai & International Cuisine at the Phuket Cafe in Patong area, astronomical-themed leisure activities and hi-tech meeting & seminar facilities, the Hotel is a highlight in itself - and a must-stay for individuals, couples, families and business travelers on vacation in Phuket. ... more   less 
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Also Known As:
Mercure Patong Phuket Hotel Patong
Accor Patong Phuket
Deevana Plaza Phuket Patong

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