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“Clean Hotel & Friendly Staffs”

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Andatel Grande Patong Phuket Hotel
Ranked #279 of 321 Hotels in Patong
Kuala Lumpur, Malaysia
1 review
“Clean Hotel & Friendly Staffs”
Reviewed October 17, 2013

First, I would like to thank Vee from the customer service or enquiry department for given me a lot of information before booking on this hotel.
Good point of this hotel:-
1. Friendly staff especially the lady who was on duty on the 13.10.13 & 15.10.13. (sorry I didn't ask her name).
2. Comfortable & clean room especially the toilet.
3. Nice pool.
4. Walking distance to beach, shopping mall & food stalls.
5. Fast check-in & check-out
6. Allow early check-in without any charges
Weak point of this hotel:-
1. No security guard
2. Very basic breakfast

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YapDarrenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, October 21, 2013
Hi YapDarrenK

Thank you very much for sparring sometime to give us your thoughts about our hotel. We are very glad to know that you have had a good time with Andatel Grande Patong and your holiday in Phuket was good. Your satisfaction and happiness means alot to us. We hope to welcome you back again in the near future.

Thanks

Vee
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293 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Puchong, Malaysia
Level Contributor
4 reviews
Reviewed October 1, 2013

i just back from my trip from phuket 2 days ago, all the while during my trip i was staying in Andatel for 4D3N trip. It was very refreshing when they hand me the welcome drink after my hour travel from airport & is really nice juice!!! checked in with the help of the staff there and they even lead us to our room. once open the balcony door of my room, there is this beautiful view of the pool is just right in front of me.

I have a great time staying in the hotel & they provide room service EVERYDAY!!!is so heart warming & comfy when the room is nicely keep and clean up everyday i back to my room after my travel to outside.

Although their english if needed to improve but is enough for communicating with the customer with their best. the trip booking service is also available in the hotel & they really nicely been arrange for my island hooping & shows.

If I going to travel to Phuket in the future, no doubt i will stay in the same hotel again.
Worth for the price, worth for the stay!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jzsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, October 9, 2013
Hi Jzsam

Thank you for taking time to post a comment and review for us here. We are glad and thankful for your compliments and we are really happy that you have enjoyed your stay with us at the Andatel Grande Patong.

We will surely work on the english language of our staff and we can assure you that language skill improve on weekly and monthly basis. Phuket is a nice place and there are still lots to do and see, we hope to welcome you back here again on you next visit to phuket.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 20, 2013

Stayed at the Hotel for 2 nights. Two incidents spoiled our mood. First we asked for extra bed at 10 and we were told that the store room is closed(eventually we got one) and secondly there was no water in loo for 2 hours next morning as the motor conked off.
But apart from this everything else was good.

Pros:
* Clean rooms and bathrooms
* Balcony with pool view. Pool had no time restriction.
* Good breakfast
* Helpful staff at reception and room service
* Not too heavy on pocket

Cons:
* Noise from walkie talkies held by staff is disturbing in the morning
* During checkout there was misunderstanding reg our checkout time, I was offered a late checkout at 1pm but because of misunderstanding I got locked out of the room at noon as the key stopped working
* Could not order dinner at 9.45pm as restaurant/room service was closed.
* Was difficult to communicate with staff specially room service as they could hardly understand english.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ManishMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, August 22, 2013
Hi ManishMan,

Thanks for posting feedback here. Its pretty shameful on our part that the pump broke down causing inconvenience, we do apologise for this case. Language barrier issue is also serious and we will try our best to improve english skills for staff for better communication in the future.

We are glad to know that you are happy with the rooms, service, value for money, and breakfast. We would continue to improve and hopefully we wait to welcome you back with us again in the future.

Thank you,
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Melbourne, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013

We turned up and check in went smoothly which was great because it was a long trip. We booked pool access room to spoil ourselves to walk straight from room to pool. Room was lovely....and now for the but. The pool access pool is very very very cold....hard to believe but even toooooo cold for Phuket. So I did go and speak with the manager who was lovely about the whole thing. We agreed that I will pay for 1 night even though we didnt use the room (only kept our luggage there for 1 1/2 hours while we looked for another hotel). The big disappointment was the rudeness of the staff at the desk when we went to check out. They were rude and we were drilled about why wasnt there hotel good enough. The lady even went to our tuk tuk driver to ask which hotel is he taking us to. There was no need for this behaviour/attitude towards me or infront of my son. Im sure Im not the first nor last person to say something about how cold the pool is.

Room Tip: Pool access pool is extremely cold as it gets no sun
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wecantraveltogether
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, August 1, 2013
Hi wecantraveltogether

Thank you for your feedback here on trip advisor , it is much appreciated. We are glad to know that you thought the hotel was nice. We apologise regarding the cold pool, we understand different guest needs and respect your thoughts and decision. We do apologise regarding rude staff as well, we can assure you that this matter will be dealt with seriously as we never want any of our staff to be rude with our guest and friends. Thanks again for your feedback and we wish we can have a chance to welcome you back someday on a sunny day.

Thank you
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Wuhan, China
1 review
Reviewed July 21, 2013

ADVANTAGE
Cold pool works great after sunshine, they also have a inhouse manager who gets us great deals for snorkeling and island jumping. After a few beers with Tomaz watching the soccer game we got few friends across the street to drink with us, the hotel was accommodating and no extra charge.
DISADVANTAGE
raining half day the swimming almost floods

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Koby-OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, July 23, 2013
Hi Koby-OH

Thanks for giving us the feedback here, we are happy to know that you enjoyed your stay at the Andatel. Too bad it was raining alot during your time in Phuket, usually June to August is rainy season here. We hope to welcome you again in the future.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 28, 2013 via mobile

Good new room, friendly staff. I stayed in 103 Block B with pool-access, and we were allowed to swim whenever we like, even its midnight !
Only thing I dont like is the bathroom, its all glass ....no privacy ! hahahaha

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sazasuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, June 28, 2013
Hi Sazasuri,

Thank you for your feedback and review. We are happy to know that you have enjoyed your stay with us and had a good time at the Andatel. We are flexible hotel and try to provide as much to our guest, different people have different needs and we try to make as many people happy here. We are glad you were happy with the hotel and enjoyed your swim in our pool. We wish to welcome you back to Andatel again for your next visit to Phuket.

Thank you,
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Sentosa Island, Singapore
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 24, 2013

Honestly everything was fine. The Pool. The Cleanliness. But...

I stayed for 4 nights. 18-22 June. Had 2 rooms. Travelling with a kid who wants his warm milk and i want my coffee. For the first night 18 June we did a late check in and went out immediately to Fantasea. When we were back by 10 plus then we realize the kettle was spoilt. Called reception, had to explain slowly what was wrong .. finally she got it and sent up a technician to see after 30 mins. Just to confirm it was spoilt, check wiring and power points and the end he got another one. He plug it in turn it on .. it was on.

Next morning 19 Jun tried to switch on the kettle And IT DIDNT WORK!!!. called reception again and again sent someone with another kettle after 30 mins. and she plug that in and POOF the whole room TRIP. No electricity. Fuming mad now.. IT took nearly more than 30 mins and another call to reception before they sent someone to fix the TRIP! After they fix it they said they will replace kettle with room service. Then i told reception i got to go out so told them make sure replace new kettle by the time we get back. For now we were sharing the kettle with my other room next door which had no problems.

We got back there was the kettle. we tried it and guess what The Room TRIP again.... Called reception again. this time i had my angry voice on and wanted to speak to the manager. of cause the manager not in. This time the technician came faster. fix the trip and the reception called and said it was the room wiring fault. say now room full cannot change and told us if need hot water please go down to the diining area and ask!! my god.. is this how they solve problem.. at least they should offer to send it up everytime i need hot water.. but they ask us to go down and get it myself.....

SO next morning i borrowed the kettle from my other room again. Didnt want to plug it in incase the room trip and since they said it was a wiring issue. So went down breakfast spoke to the manager who i believe is the only one who could speak good english and understands what i was saying. he said he will look into it and sent the engineers. i went up to the room and a technician had plug in my other room kettle in and guess what it WORKS perfectly. SO bottomline is for the past two days they had been changing faulty kettles to me over and over again. There was nothing wrong with the wiring the room it was the damn Kettle.

Went down told the manager about it and he said he will take a look. we had to go for a trip.. came back in our room was a brand new kettle. how i knew.. the instructions was still in it and it work out fine.

Summary.. the reception.. english not so good. dont understand kettle..must use pot or coffee make hot..haha. i guess 3 star hotels.. thats the difference. the staff... technician.. dont know their work..? room wiring my foot. and if the kettle is spoilt they should labelled it instead of bringing it back. If you want anything settled you got to see the manager in the morning.. he looked tired and haggled .. i guess with trying to solve everything.

Despite all that hotel was good and clean.. there is no internet tv as mentioned. i think deluxe and standard rooms are the same.. i booked a deluxe but didnt get any bath robes mentioned. didnt ask for it anyway was already mad about the kettle and electrical trip issues.

Oh to further suggestions the staff have to be more pro active. i was at the pool and this lady pool umbrella flip over... and no one came to help. there was 2-3 hotel staff there and they just look on. not their job? but its the hotel. i dont know to me seem like bad impression. and the pool umbrella remain flip over all the while i was there swimming.

and a suggestion the walkway up the stairs leading to the building A or B is always wet. and the carpet dont stay in place. maybe do something there. cause it is dangerous being slippery there. especially for kids and older folks..

Room Tip: room 408.. now got brand new kettle haha.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dayodcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this review, July 2, 2013
Hi Dayodcat,

Thank you very much for sharing your experience and review. We are glad to hear from you and I would like to offer sincere apologies again regarding the kettle issue. We will make sure for better service next time and I can assure you that we take this issue seriously, and will have a word with our staff, especially regarding the umbrella incident. Guest satisfaction and happiness is always on our top list and its what we want to achieve. We will improve our service and certainly deliver in the future. We are happy to know that you have enjoyed other aspect of the hotel such as the pool and other facilities. We hope to be able to welcome you back again in the future.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andatel Grande Patong Phuket Hotel

Property: Andatel Grande Patong Phuket Hotel
Address: 41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Patong
#72 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Andatel Grande Patong Phuket Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Andatel Patong, Awarding winning hotel 2014 prized by Tripadvisor's reviewer, is located in resort area of patong, 300 to 500 meter from the Andaman Sea Patong Beach, once in a while guests gets to experience the breeze of ocean. With the beautiful glazing sun and the rustic sea of Andaman, Andatel Grande Patong offers guests the true experience of adventure, one that will stay with you for the rest of your days. This will be the place where the adventure begins. ... more   less 
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Also Known As:
Andatel Grande Patong Phuket Hotel

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