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“Awful!”

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Andatel Grande Patong Phuket Hotel
Ranked #281 of 328 Hotels in Patong
Reviewed April 6, 2013

Goodness knows how this hotel has been rated highly. I can only imagine that the reviewers are not regular travellers and/or they are accustomed to budget hotels. Very basic amenities, food awful, staff unintelligent and/or ignorant, poor location, and beware extra charges being added to your bill. You have been warned!

  • Stayed: April 2013, traveled solo
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6  Thank peterrobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi Peterrobinson

Thank you for sharing your experience here and we regret that you had a bad time at the Andatel. We take matters seriously in case guest are not happy with us and we would like you to please inform us more in details regarding ''extra charges''. Please if possible send email or message us, at enquiry@andatelhotel.com and please give some more details about extra charges as we take this seriously and would like to take action to improve.

Thank you

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Reviews (298)
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181 - 187 of 298 reviews

Reviewed March 22, 2013

Stayed in room b110 for 3 nights, for my first time in Thailand. It is a nice cheap place to stay, which is very clean. Huge super king bed, top quality bedding. The room had direct pool access and I was so impressed with how clean the pool was. The breakfast is a a good choice of European items, with a few Thai additions:) eggs cooked to your liking, omelette, scrambled etc:) really good eggs! The location is perfect. Walking distance to everything, yet set back off the road, so is very quiet and secluded. This place is great if you are looking for direct pool access, in the middle of everything, fast free wifi, breakfast included and an all round cheap, but really good accomodation. It's not 4 or 5 star, but you can't expect it for the price. Definitely a 3.5 star.

  • Stayed: March 2013
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1  Thank Kiwichris100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi Kiwichris100

Thank you for sharing your thoughts and experience with us. We are really happy to know that your stay was a good one. It is our main goal for guest to feel that money paid, is returned by the value and experience they get. Our pool is new and well maintained, we make sure it is clean. Beds are custom made especially to provide our guest with good night sleep. We are surely not 4 - 5 star, that is not our concept. we are flexible, friendly hotel, who like to personalise our service to guest and turn guest into friends and family. Thank you again, and we wish to welcome you soon in the future.

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Reviewed March 19, 2013

I like swimming pool, its very nice and clean. The staff are also very helpful and friendly. The rooms are comfortable and modern, which me and my friend found it to be very nice. I would definitely come back to stay at Andatel Grande Patong again, as the hotel is beautiful and also has good nature touch.

  • Stayed: March 2013, traveled with friends
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1  Thank RoyalIvory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi Royalivory

Thanks for your feedback. Our pool is new and well maintained, we are glad you liked it. We believe and nature touch and glad you enjoyed the waterfall and thai style decoration at the publci area. Thank you and we wish to see you again soon.

Thank you,

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Reviewed March 16, 2013

New hotel & Awesome location... the hotel is spot on if you want to enjoy center of patong beach. facilities perfect, location perfect, great value for money... easy to meet other travellers, spacious pool area... have 2 pool ^^
if you don't mind the rush outside the hotel. Inside it is very quite and peaceful., also have a friendly receptionist ...^^

  • Stayed: March 2013, traveled with family
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1  Thank PhuketMissJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi PhuketMiss J,

Thank you for letting us know that you are happy with your stay with us. Its nice to know that our guest are happy with what they paid for. Thank you again and we hope to welcome you again in the near future.

Thank you

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Reviewed March 8, 2013

Stayed here for a week, nice rooms and comfy beds, bathroom is not very spacious but good enough. The swimming pool looks nice and clean. Staff maybe a bit slow but helpful and friendly. Restaurant is decent and food is also good. Bar just opened up at lobby and looking nice. Had a good stay at the Andatel and would return.

  • Stayed: March 2013, traveled solo
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1  Thank Veer29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 6, 2013

Hi Veer,

Thank you for taking the time to give us feedback. We are glad and happy to know that you enjoyed your stay with us and we wish to welcome you back here again soon.

Thank you

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Reviewed March 2, 2013

i come here twice a year and the service they provide here is very good. The manager makes sure that all our needs were fulfilled. The rooms were very clean and the pool was beautiful. The hotel is a 5 minutes walk to the beach. The food they offer are also very good. I enjoyed my stay there and would recommend more people to go stay there.

  • Stayed: January 2013, traveled with family
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Thank Naret N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi Naret,

Thank you for your feedback, we always personalise our service, try to know our guest and be friends with our guest, we are flexible and like talking to our guest. Thanks for the compliments and we look forward to welcoming you back here again.

Thank you

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Reviewed March 2, 2013

I come here every month to stay, sometime alone and sometime with family. The service is here is top notch, the staffs are very friendly and helpful. The rooms are also clean and nice
The location is also very near the beach and not to be missed is the food and drinks offered by the chefs, the exotic bar and spicy Thai food is quality
I would give a 9/10 rating to this hotel

  • Stayed: February 2013
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Thank narong16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndatelGM, Guest Relations Manager at Andatel Grande Patong Phuket Hotel, responded to this reviewResponded April 7, 2013

Hi Narong16,

Thank you very much for the feedback. We are happy that you enjoy your stay with us and we would love to welcome you back here again for your next stay. The hotel is new and everyday, we improve. Each month new things get done and get ready, opening up gradually. This is good motivation for us.

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andatel Grande Patong Phuket Hotel

Address: 41 / 9 Rat-U-Thit 200 Pee Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Andatel Hotel)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#70 Luxury Hotel in Patong
#70 On the Beach Hotel in Patong
Price Range: $21 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Andatel Grande Patong Phuket Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Andatel Patong, Awarding winning hotel 2014 prized by Tripadvisor's reviewer, is located in resort area of patong, 300 to 500 meter from the Andaman Sea Patong Beach, once in a while guests gets to experience the breeze of ocean. With the beautiful glazing sun and the rustic sea of Andaman, Andatel Grande Patong offers guests the true experience of adventure, one that will stay with you for the rest of your days. This will be the place where the adventure begins. ... more   less 
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Also Known As:
Andatel Grande Patong Phuket Hotel

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