First off I knew about the stairs and the small hotel feel what I didn't expect was the horrible service!!! First they lack customer service immensely. I am normally a very low key traveler don't use many services so I thought this hotel would be ok Boy was I wrong!! The two biggest issues... no phone in the room so if you need anything you need to walk up very steep steps every time. Two they barely speak English. So, with that in mind after we get down to our hotel it was hot so we wanted to turn on the ac it wasn't working so had to go upstairs to ask for batteries they returned with batteries 20 mins later. Then turned the tv on again needed batteries so back up the stairs for more batteries!!! Again another 20 minutes and they were down. At the end of the night went to put stuff in the safe and what else needed batteries... the safe so another trip up the stairs because no phone is in the room to call up! Once you get up the stairs you tell them your problem they do not understand so you spend 10 mins trying to explain. The worst part of it all was my sister fell down the stairs and has a pretty bad injury of her foot that got all cut up. I went upstairs again to get a first aid kit after explain what I needed the guy just said hello?? He didn't understand any of it so I had to go get my phone mind you while my sister is bleeding to get google translate finally got the "first aid kit" which included a half used bottle of iodine some gauze and tape. That was it. Thank god I did not need an ambulance or anything because you can't call to get help!! The next day got into town to get help and supplies but with no help from the hotel. I would stay far away from this hotel. I generally like to choose boutique hotels to support local people but this is ridiculous. Also, after returning from the pharmacy we get in and they are cleaning our room so we sat peacefully till they were done. Got back into the room. They literally took the towels off the floor and hung them.... we know this because the blood from her fall was still on the towel!!! Disgusting!!! They didn't give us new towels at all I am so glad we leave tomorrow I can't handle the bad service!! If my sister wasn't injured I would pack up and find a new hotel for the night!!