We are a family of 4 2 adults and 2 children 6 and 8.
In all occasions where I have seen bad reviews on trip advisor our experience of that resort has been totally different and positive, for us this time it is the other way around.
Excellent location in Patong. Short walk to all everything. The room we had was in the 4th wing and was a one bedroom. Although the room was done up well it was not finished. We had a microwave jug and toaster in the kitchen area but no power points so pretty much useless unless we moved it to the lounge area. We also did not have any power points near the bed so the lounge was your only option to charge phones cameras Ipads.
We felt the resort lacked at the level it is reported here. The room is up to standard maybe if it was finished but you should not have to pay for the extras etc like safes etc. The resort itself was quiet but as it is near the beach fireworks would go off through the night even at 2 and 3 in the morning which did not make for a good nights sleep. So if you want a good nights sleep stay further away from the beach.
It is not really a family Hotel so may be worth choosing another option if you have a family although Patong is not an ideal location for a family it is a good location to do day tours from Phuket from which is what we were there for.
Staff were generally helpful if you pushed them. Found the pool bar staff tried hard but were out of some of the items they advertised.
The food was fine as we ate in but the Sweet Restaurant heading towards the beach offered good value food.
The rating for us was dragged down by the checkout process we were charged 50 bt for a broken glass and 200 bt for a dirty flannel. We have bought this flannel home and put it through the wash and it is now clean perhaps they would like us to send them a clean flannel back. This is small change in the scheme of things but we have travelled the world and this has been the only hotel to have picked up on such things. We also were not shown a price list of the item prices we have been charged we feel they just made it up. The glass price maybe close but not the flannel price.
It is the small things that can count on the overall experience of a hotel. We have a few small things that added up to make this not a great option for us.
We hope other guests have a better experience than us as it is expensive to have a holiday and not enjoy the accomodation you stay in.
- Official Description (provided by the hotel):
- "An Idyllic Family Resort at the heart of Patong"Patong Resort Hotel is a superb resort that occupies one of the best locations in Phuket. Set close to Patong Beach, the resort is ideally situated for an enjoyable island holiday with the whole family. Although the resort is just a few minutes walk from the beach, great shopping opportunities and Patong’s famous nightlife, guests may not even wish to leave the grounds of this fabulous property. The resort’s extensive gardens and numerous high quality facilities and attractions provide fun and excitement for all ages. ... more less
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- Also Known As:
- Patong Hotel Patong
- Patong Resort Phuket