We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Worst hotel experience in phuket” 1 of 5 stars
Review of BYD Lofts Boutique Hotel & Serviced Apartments

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BYD Lofts Boutique Hotel & Serviced Apartments
Ranked #1 of 306 Hotels in Patong
Certificate of Excellence
Bengaluru (Bangalore), India
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Worst hotel experience in phuket”
1 of 5 stars Reviewed December 7, 2012 via mobile

I would like to warn all travelers staying in this hotel in the near future. I had the worst experience in this hotel. Starting off is that when we checked in I got a room which I didn't select over the net. The tv's were not working for 2 days and the breakfast was horrible. I got the same break fast food buffet for 3 days straight. Even the restaurant food is not at all good.

To top it all off when I was checking out of the hotel I was greeted by Ms.Felex.B not for ensuring I had a pleasant stay but she showed me the pillow cover which had blue stains on it. She wanted to know if we had caused it. How ridiculous is that. We didn't get tattoos or any shirt print on it. I was appalled by what she was asking. I will never stay at that hotel again in my life. This is clearly the worst experience anyone could ask for. No apologies were given from her either.

Stayed December 2012, traveled as a couple
Helpful?
16 Thank Abhinay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 10, 2012
Dear Abhinay,

Hereby I would like to offer you our sincere apologies, I still try to figure out what happened after you last stay from 2 months ago, where you then was so much raving about our BYD lofts in your previous review here on tripadvisor.

I did not mean to upset you. Unfortunately we have had a few issues with linen stains caused by the famous Thailand tattoos as well as hair dye… I merely tried to find out what caused the stain, so we can treat it properly, certainly did not mean to make you feel uncomfortable.

In regards to your room we had clearly informed you in advance by mail that the pool access suite that you preferred was not available during your stay and you reconfirmed to me that the Grand Deluxe room was fine too, and if the pool access would come available ........ !.

As for the issue with the TV, I was not aware there was any issue. If you would have reported this to our front office team, we of course would have fixed this immediately.
Our breakfast is set up as a buffet, providing a wide range of both Western as well as Asian items to serve all. For those with special diets or needs, our team is more than happy to prepare other items, once notified.

Overall, our TripAdvisor reviews are very positive. Most hotel guests appreciate the friendly personalized service our staff provides.
We look forward to continued success because of feedback like yours.

We hope that you will consider staying with us again.

Yours Sincerely

Alex Bressers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,658 reviews from our community

Traveler rating
    1,367
    225
    40
    13
    13
See reviews for
241
636
258
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (480)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Swedish first
  • Thai first
  • Any
English first
Oslo, Norway
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed December 7, 2012

After one and a half week in Thailand, we decided to upgrade on our last nights, and our choice was BYD Lofts in Patong. A bit pricey compared to other accommodations in the area, but we do not regret our stay. Large, modern apartment, clean, and very friendly staff.
Our son got food poisoning earlier in Thailand, because of that we stayed more than planned in our room and also had quite a few meals in the restaurant. Breakfast was adequate, dinner was very good.

My compliments to all of the staff, they took good care of both mama and papa, as well as Teodor.

We will definitely come back!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tranen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 10, 2012
Dear Tranen,

Thank you for choosing BYD Lofts for your last nights stay in Thailand. We hope that Teodor feels better and enjoys great memories of his holiday in Thailand.
We are pleased to hear you enjoyed the space of the apartment, the friendliness of our team and the meals at our Bar & Bistro.
we will extend your compliments to all our staff and
we look forward to welcome you and your family back to our BYD Lofts.

With kind regards,

Alex Bressers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stayed there 4 days and it was very nice. Modern, clean and very nice decoration. Location is good also because all nightlife and food places are nearby. Good for short stay but maybe not very nice for families.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Idris-Gunawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 6, 2012
Dear Idris-Gunawan,


Thank you so much for your review. It is nice to hear you have enjoyed the apartments as well as the location.

It might surprise you, but we do welcome quite some families to BYD Lofts. They especially love the space of the apartments as well as having the kitchen facilities.

If you have young children that like to interact and meet other children, you are right, it might be better to book your holidays at another beach resort with more activities for them.

We look forward to welcome you back to BYD Loft on your next stay in Phuket.

With kind regards,

Alex Bressers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed December 2, 2012

Staying in BYD was a great experience. The brand new accomodations have great decoration and good are very comfortable and clean. The best of the hotel is its location: while sitting on a silent and undisturbed area, BYD is walking distance from the Patong Beach and from good nightlife. The staff is also very friendly and the food options of their menu are very good.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ricardo217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 4, 2012
Dear Ricardo,

Thank you for taking your valuable time to write your review on Tripadvisor about our BYD Lofts Boutique Hotel & serviced apartments.

It is wonderful to hear you had a great experience staying with us, enjoying the location, decor, the service of the team and the items selected for our Bar & Bistro menu.


We look forward to welcome you again to enjoy the best of 2 worlds...

With kind regards,

Alex Bressers.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 stars Reviewed December 1, 2012

Our stay at BYD was the best part of our visit to Patong. The room was so incredible, we didn't want to leave it. Upon arrival, we sat on the patio and turned the seats inward to take in the place. Beautiful layout, a very unique place/experience. Highly recommend it!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 6, 2012
Dear Michelle,

Thank you so much for your compliment!

We are pleased to hear you enjoyed your stay and found the room incredible !.
We appreciate your recommendation and look forward to welcome you back
in the very near future at our BYD Lofts Hotel.

With kind regards,

Alex Bressers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
1 review
5 of 5 stars Reviewed November 27, 2012

A great hotel with superb location (5 min walk to the beach)! The room is brand new, clean, bright and spacy. The hotel people are very friendly and helpful, it is a must stay hotel from my point of view.

Room Tip: I had a corner suit, and it is great.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fred N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, December 4, 2012
Dear Fred,

Thank you so much for your kind review.

We are glad to hear you liked our hotel, the room and the service of our team and reviews our hotel as one of the best in Phuket and a MUST STAY hotel.


Our BYD Lofts Hotel is open for 6 years now, and your comments in regards " brand new " is a great compliment for us, and would mean that we do a great Job by maintaining our rooms and buildings very well, which is one of our most important goals for us to do so !

Thank you for this and it's really appreciated.

We look forward to welcome and serve you again in the not to far distance.

With kind regards

Alex Bressers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed November 27, 2012

A really nice experience! We had rented apartment no 305 for 5 nights. We were a group of 5 adults and 2 kids. The property is very conveniently located just minutes from Patong Beach. We were traveling with kids and took turns to babysit them while enjoying the night life that Patong had to offer. The rooms are tastefully furnished, housekeeping is provided daily, swimming pool is well maintained, bar does some great cocktails, especially the pinacolada (happy hours 5-7 and 10-11) and the restaurant has some good vegetarian options. The staff is very friendly, always smiling and ready to help. All in all a great experience!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank nsaraff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bydlofts, Manager at BYD Lofts Boutique Hotel & Serviced Apartments, responded to this review, November 28, 2012
Dear Nsaraff,

Thank you for taking the time to write your kind review on Tripadvisor. It is great to hear BYD Lofts is also very suitable for families joining together for their holiday.

Its great to read that our rooms are tastefully furnished, housekeeping is provided daily, swimming pool is well maintained !

Our Bar & Bistro serves a wide variety of Thai and International dishes. We are glad to hear you enjoyed our vegetarian menu selections.
We offer Happy Hours at the Bar now and another one at our Wine Connection from 18:00 - 19:00 as well, serving our wide range of very affordable wines, cocktails and International range of beers, including the famous Belgium beers!

We look forward to welcome you and your family again in the near future.

With kind regards,

Alex Bressers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Patong
0.3 mi away
Grand Mercure Phuket Patong
1.5 mi away
Avista Hideaway Phuket Patong, MGallery by Sofitel
0.6 mi away
Nap Patong
Nap Patong
#5 of 306 in Patong
4.5 of 5 stars 1,440 reviews
Show Prices
Show Prices
Show Prices
8.6 mi away
Navatara Phuket Resort
0.5 mi away
Novotel Phuket Vintage Park
0.7 mi away
Patong Mansion Hotel
Patong Mansion Hotel
#3 of 306 in Patong
4.5 of 5 stars 517 reviews
Show Prices
Show Prices
Show Prices

Been to BYD Lofts Boutique Hotel & Serviced Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BYD Lofts Boutique Hotel & Serviced Apartments

Property: BYD Lofts Boutique Hotel & Serviced Apartments
Address: 5/28 Haad Patong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Patong
#1 Luxury Hotel in Patong
#1 Romantic Hotel in Patong
#1 Business Hotel in Patong
#2 Family Hotel in Patong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BYD Lofts Boutique Hotel & Serviced Apartments 4*
Number of rooms: 31
Official Description (provided by the hotel):
150m to the Famous Patong Beach, Just imagine the ideal lifestyle in the heart of Patong, A convenient place where you can discover a new sense of freedom. BYD Lofts & BYD Suites provide the ultimate hip & chic environment, with luxury hotel serviced apartments from 50 sqm to 160 sqm to fulfill your dreams, creating a bright new trend for your holiday. Both are centrally located in a peaceful oasis close to, yet secluded from, the tourist hub of exciting Patong, the ‘entertainment capital’ of beautiful Phuket Island.From the moment you step in any of our properties, you feel the difference. It has an energy that's so distinctly powerful, so uniquely rich, cool and chic, it makes you feel sophisticated....and this is how your holiday should start! Our guests may best be characterized as sophisticated, smart and highly individualistic. Staying at any of the BYD Apartments properties is about making a statement, and differentiating oneself.On the ground floor of BYD Lofts is the 24hrs reception, plus our Bar/Bistro restaurant, which has an international menu, and serves breakfast, lunch and dinner. Our bar is open daily until late and has an exciting selection cocktails, beers and wines.Also on the ground floor is Asia’s popular Wine Connection shop, which provides a vast array of wines, beers, cheeses, cold cut meats & fresh breads from all over the world. The rooftop features a delightful swimming pool of a unique style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Booking.com, Hotels.com, Travelocity, Orbitz, Priceline, Agoda, Expedia, Odigeo and Jetsetter so you can book your BYD Lofts Boutique Hotel & Serviced Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Byd Lofts Patong
Byd Lofts Hotel Patong
BYD Lofts Boutique Hotel & Serviced Apartments Patong, Phuket

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing