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“Right in the centre of town”

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The KEE Resort & Spa
Ranked #27 of 328 Hotels in Patong
Sydney, Australia
Level 4 Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Right in the centre of town”
Reviewed February 11, 2013

Right next to all the attractions and easily enough to find and remember way home.
The staff remembers you and are willing to help you with anything!
Breakfast was included, huge buffet, anything you could imagine and more.
All the transfers for outings picked us up right out front and bellboys would alert us when they were our buses.
There is a tourist booking place located in lobby, and let us book things mere hours in advance.
Free drink on arrival and beautiful rooftop food and music. and free wifi.
Definitely come back next visit

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Surfs_up36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Surfs_up36,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,589 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (441)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Portuguese first
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  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Rockhampton, Australia
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 9, 2013

I stayed here in Feburary 2012 with a group of 8 friends. On arrival 6 of us were upgraded to honeymoon suites and the 2 other girls were put in a standard room. The following morning the girls complained to staff that the room they were staying in was too noisy and they barely got any sleep last night. Staff immediately upgraded them to a pool view room which was probably just as good as a honeymoon suite! The staff had fantastic service - always greeted you at breakfast and at the front desk when going out for the day and the guys at the pool bar were fantastic. The Kee is basically a 5 minute walk to the beach and 2 minutes to bangla road and a 10 minute walk to OTOP markerts which was the best shopping! There was a good selection for buffet breakfast which was included for our stay which was awesome. Booking another trip to thailand for this year in June and will definitely be staying at the Kee!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brookec91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 3, 2013

4 of us stayed at The Kee Resort over the New Years period for 11 nights and it was fantastic. Located just off the famous Bangla Road and just as close to the beach. We stayed in the standard room and this was still of good quality. The only negative was that they didnt change the bed sheets but only the towels daily.
The pool and swim up bar is great and the bar tenders especially Jae were great. There was frii wi-fi but it was failr slow. Some of the workers couldnt speak english that well, but
NYE everyne in the hotel got a free buffet dinner on the rooftop and we couldnt have asked for a better way to start of NYE.
I highly recommend this hotel for anyone

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fabz_1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Fabz_1987,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 1, 2013

brand new what a place got the lot a pool thats goes on and on great meals right on the bangalore road district but isolated enough to keep the yobs out with sucurity on guard walking to the beach in cossy not a hassle the staf are very helpfull and although we couldnt get a late book out we were given permision to use the pool and rec rooms while we waited for our taxi to the air port thanks guys

Room Tip: poolside room wow
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandor t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear sandor t,

We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caledon, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 31, 2013

Stayed at the Kee Jan. 21-27th.
The pool side room were modern, extremely clean, quiet at night.
Great pool, great food, cool 6th floor bar.
A minute walk to bangla road, five minutes to beach.
Absolutely loved it.

Room Tip: pool side is perfect.
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kevin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear kevin h,

We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 31, 2013

My partner and I stayed at the kee resort from the 18th till the 28th all I can say is AMAZING! The staff were very nice and helpful in all areas of the hotel (reception, lobby, waiters/waitress', all bar staff ect. and the chefs made great meals) we had free breakfast every morning to begin with I thought just toast and cereal well our first morning we went down and it was bacon, eggs cooked how you liked them when requested, French toast, sausages, toast, cereal, fruit, salad and plenty more I would definitely recommend adding breakfast to your booking! Shops were right outside the hotel bangla road 6 steps away but when in your room you couldn't hear loud music was very peaceful, between 3 to 5 was happy hour at the pool bar we spent a lot of time there with the funny staff :) we will be returning to this hotel and recommending it to family and friends best customer service we have ever experienced always greeted with a smile from staff, also I recommend going up to the sky lounge for a meal and watch the boys behind the bar practicing flaring with bottles very entertaining and you HAVE to watch plug and play band Phuket who play every night up there very entertaining people with great voices we could of listened to them sing for hours! 10 out of 10 rating for the hotel and all the staff :)

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TWhite2393
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear TWhite2393,

We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 5 Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 29, 2013

I stayed here with my friends, in a Pool Access Room in January 13. The room was fantastic and I definitely can recommend this room type, it was great to be able to walk out the door, straight into the pool and up to the pool bar. The resort was beautiful and in an AMAZING location. Being three young aussies, of course we wanted to have a few drinks, and the location was prime for this. attached to an alley with about 10 bars in it, which lead to the crazy bangla road, awesome location for a night out.
What really let this place down was the downright TERRIBLE service by the majority of the staff. Somebody needs to remind them that Thailand is the land of smiles, because i barely received a single smile in the whole week I was there. Most do not speak English, which normally I do not mind, we are in their country after all... but considering the destination, and the high volume of Australians (among other nationalities) that were staying there, it would do a world of good to employ people who can at least understand the needs of a guest in English...
I won't go into detail about the problems as we would be here forever... but they took about 5 days to acknowledge the problems we had with the wifi in our room, refused us the free drink vouchers we asked for to compensate for this, and then was told that I was not important enough for the manager to speak to... (having said that, when I FINALLY got to speak to him, he was very nice and addressed my concerns). I just could not get over the rudeness and inefficiency of the staff in a country that usually excels in these areas...
The staff at the pool bar however, were amazing, spoke really good english, and were always having a laugh and a joke with the guest, and maybe they just seemed better than they actually were because of the lack luster attitudes and service surrounding them, but they really do deserve to be acknowledged for their awesome work!
Having said all of that, I WOULD stay here again, purely for the atmosphere around the pool and pool bar, and the location, if it were not for those two things, I would rate this hotel a 0
ALso if you are staying with friends, hope you are comfortable with each other, as due to the design of the bathroom doors, the sliding panels do not meet up properly where they form the corner of the bathroom (at least in our room) and it is not the most private...

Room Tip: For sure you need to get a pool access, the pool is the best feature of the resort, and you are wast...
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JustinP3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kee M, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear JustinP3

Thank you very much for taking the time and writing about your stay with the Kee Resort & Spa Patong. We apologize for the delayed response.

I am sorry to hear that our resort was not able to fulfill all of your expectations. All of the constructive feedback you've pointed out we can surely use them to improved and maintain high standard of quality. We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Best Regards,

The Kee Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The KEE Resort & Spa

Property: The KEE Resort & Spa
Address: 152/1 Thaveewong Rd., Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in Patong
#19 Luxury Hotel in Patong
#26 Family Hotel in Patong
#33 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The KEE Resort & Spa 4*
Number of rooms: 244
Official Description (provided by the hotel):
A spectacular hotel and plaza complex, offers a quiet oasis of tranquility and luxury in the heart of the world-renowned Patong Beach. Contrasts in Patong can be as different as day and night, but The KEE Resort offers the perfect blend of convenience and connection with superb facilities and an unmatched location. Utilizing state-of-the-art technology throughout to ensure peace of mind, the hotel's 244 stunningly modern rooms, suites are unlike any other found on the island. The KEE Resort is sure to offer the perfect holiday whatever your needs. ... more   less 
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Also Known As:
The Kee Resort And Spa
The Kee Hotel Patong
The KEE Resort & Spa Patong, Phuket

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