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“An little oasis in the centre of Patong”

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The KEE Resort & Spa
Ranked #29 of 319 Hotels in Patong
Sydney, Australia
Level Contributor
208 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“An little oasis in the centre of Patong”
4 of 5 bubbles Reviewed July 10, 2012

Not located on the beach nor an isolated resort location, this place is a few steps from downtown Patong, perfect if you are seeking nightlife action. The rooms are large, clean and comfortably furnished and the staff are very friendly. The pool area is inviting and the rooftop bar & restaurant ambience is ideal at sunset.

Room Tip: Reserve a room with poolside access.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NosfromMaroubra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 20, 2015
Dear NosfromMaroubra,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,529 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (430)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
London, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed July 9, 2012 via mobile

Hotel GM and staff was friendly at least they improved from the comment i readed. Booked garden jacuzzi room but got upgraded to sea view suite for free nice and happy!!! Although there still minor need to improve such as the balcony door does not close correctly you can hear noisy wind noise at night and the jacuzzi hot water was come out green colour seem to have not treated the algar with chlorin well enough. I need to left the tap on flush for few hour to get rid of the green water. Tv system got abit error need to fix. Bed was hard at least we prefer hard bed and soft pillow.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HermanOng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 20, 2015
Dear HermanOng,

We apologize for the delayed response. Thank you for taking the time for providing your feedback while still enjoying your holiday. We are so happy to know you had a good overall stay with us. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
grays point
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed July 9, 2012

I stayed at the Kee Resort & Spa for 7 days in June/July 2012 with my boyfriend.
This was my 4th time to Patong and have stayed at the Banthai and Patong Merlin and this would be my absolute last choice!
The hotel is in a perfect condition if you do not want to walk far to the night clubs and shopping. Perfect spacious room and great amenities.. however.... the service is the worst ive had and i am an x travel agent.
When booking with MYTIME you receive a free massage however good luck getting into the spa as it is conveniently booked every day!
On our last night there at 10.30pm we received a call to go to reception in regards to our bed linen and a charge.
The hotel manager tried to charge us $100 AUD!!!!!! because my partner sat on the bed linen with wet pink shorts and they were trying to charge for the stain! After arguing i finally decided to take the sheets myself go across the road and purchase washing detergent for .33 cents! I scrubbed for 2 mins and the stain was gone! If they had of actually washed the sheets before trying to charge us they wouldnt have this bad review! I also noted there were bags of laundry behind the reception where they planned to do the same thing with other staying patrons! Watch out!
Room service was very slow every day on 2 days i waited 1 hour for them to replace the towels and nearly missed my tour because i could not shower.
The hotel itself is great for young people and in a great location with an amazing pool and swim up bar and bed and shower are huge but the service ruined our trip!
For the same price you could stay at the Banthai which i cannot fault and thats where i will return.

Stayed July 2012, traveled as a couple
Helpful?
4 Thank andrea s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kee M, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Andrea S

Thank you very much for taking the time and writing about your stay with the Kee Resort & Spa Patong. We apologize for the delayed response.

I am sorry to hear that our resort was not able to fulfill all of your expectations. All of the constructive feedback you've pointed out we can surely use them to improved and maintain high standard of quality. We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Best Regards,

The Kee Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2012 via mobile

Stayed for 8 nights. Leaving today unfortunately :(
Kee resort was fantastic. Great location which is close to everything. We only went out late 1 night to Bangla Road, so it was handy as well having markets, and the shopping centre close by as well. We only hired a tuk tuk once which saved alot of money.

So many great places to eat nearby as well. Some exceptional staff 2 mention are Man, Jack, and Aek. All bar staff but they go out of their way 2 even say hello if they see u around the hotel.

Rooms were ok. Not much time spent in them. Mattress is hard but still ok, front counter don't speak very good english but that's where people should maybe use smaller more basic words rather then whinging that they aren't fluent in English.

Overall I would definitely stay here again. Thai people are so friendly and will do anything for u.....if u treat them with the same respect. We saw alot of tourists ordering them around like slaves and obviously not getting great service like we did by showing them a bit of courtesy

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luke T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Luke T,


We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2012

I was here for just under 2 weeks and the resort was great! The staff are very friendly. The resort is well positioned in Phuket, especially if you like shopping. The pool is lovely and the view from the roof top bar is amazing. The breakfast is your basic buffet of nearly everything, with really greats eggs. Other meals in the restruant are a little bit more pricey than those surrounding but being central to everything you have no troubles finding other places to eat at. I would reccomend not going during June/July as it is their monsoonal weather.
We ate nearly every night at the Jasmine restraunt and I could never fault it the food was lovely!

Room Tip: There are many rooms over looking to pool, although I would assume that they get noisey and nearlky...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoe K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Zoe K,


We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed July 8, 2012 via mobile

We stayed here for 4 nights. Service was terrible one night we had to wait til 730pm for towels - not good when we came back to the hotel soaking wet as we got caught in a rain storm with our 2 year old daughter and all we wanted to do was have a shower and get her warm. The breakfast was also poor I wouldn't bother paying for it. The room wasn't cleaned well when we arrived dirty water a couple of cm deep in the bath. When I tried to complain they didn't seem to care. The pool was nice and location good but that's the only positives we found.

Stayed July 2012, traveled with family
Helpful?
Thank Erin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kee M, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Erin F

Thank you very much for taking the time and writing about your stay with the Kee Resort & Spa Patong. We apologize for the delayed response.

I am sorry to hear that our resort was not able to fulfill all of your expectations. All of the constructive feedback you've pointed out we can surely use them to improved and maintain high standard of quality. We appreciate the feedback very much. Thank you once again for taking the time to write your review. We hope that we would get a chance to make it up to you on your next stay in Phuket.

Best Regards,

The Kee Resort Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 6, 2012

We stayed here for 8 nights in June. I can not fault this hotel at all! When we arrived we were immediately upgraded from a pool access room to the best room at the hotel - the pool view suite! SOOO AMAZING. There was a spa overlooking the water through a massive window! I had no problem staying here for 8 nights! The happy hour at the pool bar was so good and the guys that work at the bar (Man and Aek) made the best cocktails and were so friendly. I recommend paying for breakfast included as the last thing you want to do while you're on holiday is go searching for some coffee and food! It can get a bit boring after a few days but still good :) the Kee spa was also very good and so professional. I highly recommend the Kee signature massage! So relaxing :). A lot of people complain of noise at this hotel. I'm not sure about the other rooms but where our room was we never heard anything apart from some fireworks every now and then which didn't bother us. It's an oasis in the centre of chaos. You wouldn't even notice you were right next to Bangla Road! The location was so good. We walked everywhere! Jungceylon shopping centre was a 5 min walk through Bangla road and the beach was also a 5 minute walk in the other direction :) we certainly saved on tuk tuk fares!

Overall we had a great time here and absolutely loved it :) I would stay here again no problem!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kanyapoj C, Public Relations Manager at The KEE Resort & Spa, responded to this review, October 19, 2015
Dear Andrea C,


We apologize for the delayed response. Thank you for taking the time to rank us highly and for providing your feedback while still enjoying your holiday. We are so happy to know you had a great stay. We really appreciate your vote of confidence in our Resort and in the team of talent who make everything happen the way it does. We will use all of the positive and improvement points to continuously enhance our service standards.

Thank you again for your kind words and I hope it won't be too long before we can welcome you back.

Best Regards,

The KEE Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The KEE Resort & Spa

Property: The KEE Resort & Spa
Address: 152/1 Thaveewong Rd., Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Patong
#20 Luxury Hotel in Patong
#26 Family Hotel in Patong
#33 Romantic Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The KEE Resort & Spa 4*
Number of rooms: 244
Official Description (provided by the hotel):
A spectacular hotel and plaza complex, offers a quiet oasis of tranquility and luxury in the heart of the world-renowned Patong Beach. Contrasts in Patong can be as different as day and night, but The KEE Resort offers the perfect blend of convenience and connection with superb facilities and an unmatched location. Utilizing state-of-the-art technology throughout to ensure peace of mind, the hotel's 244 stunningly modern rooms, suites are unlike any other found on the island. The KEE Resort is sure to offer the perfect holiday whatever your needs. ... more   less 
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Also Known As:
The Kee Hotel Patong
The Kee Resort And Spa
The KEE Resort & Spa Patong, Phuket

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