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“L'hôtel de Patong - The Patong Hotel (Phuket)”

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Grand Mercure Phuket Patong
Ranked #5 of 319 Hotels in Patong
Certificate of Excellence
Poissy
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“L'hôtel de Patong - The Patong Hotel (Phuket)”
5 of 5 bubbles Reviewed April 28, 2014

- Cet hôtel est très bien situé, à seulement quelques minutes à pieds de la plage, proche des centres commerciaux et des activités nocturnes et mais, sans en avoir les nuisances.
Cadre très agréable, Chambre spacieuse ave une Excellente literie, très bon restaurent (petit déjeuner et repas), jolie piscine (avec son bar les pieds dans l'eau), spa et salle de sports avec tout ce qui est nécessaire pour éliminer les cocktails (avec prix très raisonnables, c'est rare pour une 5 étoiles)...bref, le Bonheur !
A noter que le personnel est souriant et Très attentif. Le manager de l'hôtel, Sébastien, prodigue de très bons conseils sur les différentes possibilités qui s'offrent à Phuket. et ai d'une accessibilité que je n'avais jamais vu ailleurs.
Nous faisions parti des 25 premiers clients de l'hôtel puisqu'il a ouvert le 1er avril et pourtant, nous n'avons pas été perturbé par la fin de la construction des villas sur la partie arrière de l'hôtel.
Ma femme et moi, recommandons vivement cet hôtel et y retournerons sans l'ombre d'un doute. Nous pensons que notre prochain séjour sera avec nos enfants. Encore Merci et Bravo pour l'accueil et pour l'attention qui nous a été portée.
- This hotel is very well located, just a few minutes walk from the beach, close to shopping centers and nightlife activities but, without having the nuisance.
Very pleasant, spacious Bedroom with an excellent bedding, very good restaurant (breakfast and lunch), nice pool (with bar feet in water), spa and gym with all that is necessary to remove cocktails (with very reasonable prices, it is rare for a 5 Stars)... in short, Happiness !
Note that the staff is friendly and very attentive. The hotel manager, Sebastien, provides great advice on the various options available in Phuket and have an accessibility that I had never seen elsewhere.
We were among the first 25 guests since it opened on 1st of April and yet we were not disturbed by the end of the construction of villas on the back of the hotel.
My wife and I highly recommend this hotel and would return without a doubt. We believe that our next trip will be with our children. Thanks again and Bravo for the welcome and the attention that has been given us.

Room Tip: Difficile de choisir car toutes les chambres sont agréables. Le choix est avec accès direct à la pis...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SergePoissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Google Translation
Cher Serge,

Merci enormement pour cette fantastique review.
Cela a ete un plaisir de vous recevoir tous les deux et esperons vous revoir des l'annee prochaine, avec vos enfants.

Je profiterai de cette occasion pour remercier l'ensemble de notre equipe.

A tres bientot j'espere,
Cordialement,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,403 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (277)
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English first
Kiev, Ukraine
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 26, 2014

Just opened some weeks ago, this hotel is located around 700 meters from city centre and 10 minutes by foot from the beach. Very quiet, with a kind staff, enjoy to help you, restaurant with good international and thai food, original recipe very tasty, good wine and nice cocktails. The rooms are comfortable and clean. Some have a direct access to the swimming pool. In few words, it's a nice and quiet hotel where if possible I will come back.
A proximité (moins de 3 minutes) tous les commerces (restau, family market, bars, echoppes ...) bref séjour trés agreable sans qu'il n'y ait eut de probleme.

Room Tip: some rooms have direct access to swimming pool.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
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Helpful?
2 Thank RicFromSlavutic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear Ricfromslavutic,

Thank you very much for writing such a wonderful review of our property.
We are deligthed to see you enjoyed your stay as well as a few of our culinary delicacies. I will take this opportunity to thank our Chef and service team on your behalf.

Once again, thank you for choosing our beautiful Resort during your last holidays in the kingdom.

with Grand regards,
Sebastien
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Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2014

Such a great hotel ever, Very nice hotel good location and great service, All Staff very friendly.. Especially front line staff we could say " All you are Excellent" We had a good memorable at your hotel during my vacation... Thanks

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sara-WAree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear Sara-Waree,

Thank you very much for this very kind review of our property.
We are glad to note you had a most enjoyable stay with us and are very much looking forward to welcoming you back in a near future.

Thank you very much.
Sebastien
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Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

We were extremely pleased with our 5 night stay at this beautiful hotel and would highly recommend it to anyone planning a trip to Phuket. The hotel is in a great location - a street back from the beach and a 5 minute walk to Bangla Road which makes it a quieter and safer area to stay in but close to the action in Patong. We thought about staying in Karon, or the Holiday Inn, but we are so glad we ended up staying here. The best thing about the hotel is that it only opened in March so everything is brand new, high quality and 5 stars. Even better is that not many people know the hotel is open so it was not crowded. We really enjoyed the pool (pool access rooms looked awesome), restaurant for breakfast and the free shuttle to the shopping centre. But the best thing about our stay was the friendly staff who looked after our every need. Our transfer to Khao Lak was delayed and the staff were extremely helpful with arranging alternate accommodation and transportation for us. In fact, the level of customer service provided to us is something that I've never experienced during my travels anywhere in the world. Words cannot describe how thankful we are to the kind staff for looking after us during our stay and helping us when we were delayed - in particular to Sebastian, Sumontha and the team at reception. We certainly look forward to returning next year. - Richard & Kim (Australia)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank richierichrich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear Kim and Richard,

Thank you very much for sharing such a magnificient review of our team and Resort.
It seems eveything happen for a reason and we are glad we could help and assist that last night evening of yours in Phuket.
I will take this opportunity to thank our team on your behalf, for their dedication and efforts in making your stay a most memorable one.

Looking forward to welcoming you back next year.
with Grand regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2014

If you like staying in the heart of the action but don't appreciate the noise of it, then this is the place for you. Very centrally located in Patong, so you can walk to everything from the beach, the mall, and even the famous Bangla Road. Even though its right smack in the middle of it all you don't feel like it once in your room as its quiet and peaceful with a private pool entrance to the ground floor rooms. This place is beautifully done, and newly constructed so its just as clean. My wife and I loved it and will definitely be coming back.

Room Tip: We enjoyed the ground floor rooms with the private pool entrance.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear Richard,

Thank you so much for this wonderful review.
It was great to welcome you both at Grand Mercure and glad you enjoyed your holidays in our Pool access units.
Thank you once again and hope you had a safe flight back home to the States.

with Grand regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

This is my 3rd time at Phuket but my first time staying at this hotel. My family and I were greeted by the friendly staff and the place was very clean and new. The rooms were very beautifully decorated. I was really satisfied with my stay there. The location is also very convenient. I must stress again how courteous and warm the staff are. I will definitely head back to this hotel in my next visit!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VannyLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear VannyLee,

Many thanks for choosing Grand Mercure Phuket Patong and for sharing such a superb review with us.

I'm delighted by your comments on team's attitude and level of care. We are creating sincere relationships with every single guest so to ensure most personalized service and Grand hospitality at every corners, and it is always a pleasure to note we did create this special and strong link with you at least.
Still plenty to do but we will make sure your message is passed on and efforts are carried on to the next arrival, the next check-in, the next person that trust us and give us a chance to serve and impress.

Thank you very much once again.
with Grand regards,
Sebastien
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Paris
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 23, 2014

All staff were exceptional, very accommodating and friendly. Our room was fantastic and the hotel was beautiful and brand new. Fabulous location and the pool was so big! The manager Sebastian is a beautiful man.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caitlin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sebastien T, General Manager at Grand Mercure Phuket Patong, responded to this review, April 30, 2014
Dear Caitlin,

Many thanks for this short and splendid review of our Resort.
I am not sure if we're talking about the same person though :)

Very much looking forward to welcoming you back next year.

with kind regards,
Sebastien
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Phuket Patong

Property: Grand Mercure Phuket Patong
Address: 1 Soi Rat-U-Thit 200 Pi 2, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Patong
#4 Luxury Hotel in Patong
#4 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Phuket Patong 5*
Number of rooms: 314
Official Description (provided by the hotel):
Grand Mercure Phuket Patong located just walking distance away from Patong's nightlife and the Andaman Sea, Grand Mercure Phuket Patong is a 314 room beach resort that includes suites and pool villas. Complimented with a bistro like restaurant, three unique meeting venues, a bar that boasts the largest beer selection in Phuket, fitness centre, spa and kids corner, the hotel represents a new generation of retreats combining natural beauty and cultural heritage. ... more   less 
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Also Known As:
Grand Mercure Phuket Patong

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