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“Not what it is cracked up to be”
Review of Baumanburi Hotel

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Baumanburi Hotel
Ranked #187 of 322 Hotels in Patong
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not what it is cracked up to be”
Reviewed October 30, 2012

The hotel was nowhere near the description we recieved from Eszystays/Dealme Direct the people who sold us this deal.The room was at best adequate and noisy (you could hear the Hard Rock Hotel blaring away most nights)The breakfast was not international fare and lacking variety.We were let down by Ezystays with airport transfers and left stranded at the airport in the wee hours until doing a deal with a local "Taxi Driver"We have never recieved an apology from Ezsystays Australia let alone our costs refunded.I would give this hotel a2.5 star rating only and only just and do not rate Ezystays at all if you recieve an offer from them via deal me direct or similar delete it and look else where there are better operators than these guys.Thailand is a beautiful place and the people are fantastic and I personally would visit again (not so my wife)If I were to go again I would not stay at this hotel nor use Ezystays or Dealme direct as conduit better to use Flight Centre or some one else reputeable.

Room Tip: Rooms away from the Main Roead would be quieter but this place needs a good makeover root and branch...
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  • Stayed April 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Meobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Chesterfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 20, 2012

The web site says all superior rooms have a city view, well half of them face the back so all you can see is the corridor to the next part of the hotel 8ft away, the room was quite big, a bit dated, tv picture was unwatchable, Wi fi in the room was too slow to use, but round the pool it was good. the breakfast was ok many choices, don't forget to look outside at the back to find the egg station (took me two days) pool area was good nice big pool, good location, but busy road right outside, so if you stay get a pool view room, had to ask room service 3 days running for toilet paper,

Room Tip: pool view on the front of hotel will be quietest room
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Service
Helpful?
4 Thank BigIan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 9, 2012

I'm with you Paul from perth, we had a easystay voucher.. we were suppose to get free wifi every day you'll have it by the end of the day,,, just give me 2 hrs...lies after lies. on day 5 paul from easy stay just told us straight we were not getting it..
the breaky was average but sliced $4 sandwich ham in boiled water for bacon, never laughed so hard. by 9.50 they stopped topping everything up for breaky, breaky went until 10.30. I had to go to the salad bar to get some bits to put in my omlete as he told me several time ALL FINISHED so I thought onion capsicum ect in frying pan, he then through the egg in what a [--] they were huge slices and he never even cut them up... all the fruit and pastry's gone by about 10 and the refuse to restock...
Took 5 phone calls and a very nasty me at the counter to get my lights working in my room. 2 days... never got a masive bed as told got an over sized single and the sheets didnt fit.. OMG the towels I use on my dog are bettter than the ones you get if they remember to put them in your room...
it took pool staff 30 yes thats right 30 minutes to bring a glass of coke and sprite with 2 reminders and there was only one other couple at the pool... there is a sign as you enter the pool area not to bring your on drinks ect... I went to reception after 30minutes of waiting and told them what they could do with that sign... she said I understand LOL

the hotel is a joke, barely a 2 star the photo's make it look amazing.. about half the size and the worst lot of staff ever.. I have been to bali about 12 times, bangkok 3 times, france, germany, uk 14 times, canada, new zealand and the U.S.. and this was my worst experience without a doubt. I asked several times to speak to the manager... always in meeting

they do not care one bit, dont go there
sharon from perth

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank sharon p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Patong hotels

Perth, Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 9, 2012

My partner and I ecently stayed here after getting a cheap 7 day internet deal from Ezystays. We got our room upgraded to the Grand Deluxe upon arrival because Ezystays had stuffed up the booking, but unfortunately that was the last of any quality service. We had vouchers for an American breakfast each morning, but never saw a piece of bacon during our entire stay. Apparently, boiled slices of ham are an adequate substitute!

Day 1 - Upon arrival at the room the safe didn't work, so reported it to management. Manager failed to get back to us that day so we had to carry our passports and several thousand dollars around with us that night.

Day 2 - Woke up to fnd we had no running hot water for a shower. Didnt report it immediately as we knew it was budget accomodation so accepted it as a novelty. Again told management we had no working safe. Was told an engineer would arrive to fix it, but no one came.

Day 3 - Still no running hot water so alerted management and reminded them that we still had no working safe. An engineer finally changed over the safe for a working one but no one got back to us about the lack of hot water.

Day 4 - The entire hotel had no running water for 6 hours. We again reminded management that we had no hot water for the last three days at 10am that morning and they promised they would get an engineer to look at it once they had water running throughout the hotel. We got back to the hotel at 7pm after being out most of the day to find we still had no hot water. We rang management again who sent up an engineer to look at it. The engineer came in, turned the taps on and said he would be back in an hour or so to check it was working. We never saw him again. We rang management again at 9pm and they promised it would be working by the morning.

Day 5 - Woke up to still no running hot water at 8am so stormed downstairs and demanded to see the head manager. He seemed apologetic and promised to look into it. His idea of a peace offering was a fruit basket (which never arrived) and a late check-out. He didnt even contemplate moving us into a room with a working shower! We angrily went off to breakfast where I had scrambled eggs with some bbq chicken breast on the side. I somehow managed to chip a molar on the supposedly "chicken breast meat" I have kept the chipped tooth as a souvenier of our nightmare.

We took off for the morning and got back to the hotel at 1pm to find we still had no hot water and no one could tell us if anything was being done about it. Still no suggestion of a room change!

Deciding enough was enough and tired of being consistently lied to by front desk and management, we went and packed our bags and walked across the road to the Patong Merlin where we booked a deluxe room for $145 a night (std was around $100). Upon telling the head manager we were checking out he didn't even apologise and simply said "ok" with a smile. We could see him counting the dollars the hotel had saved in his head.

We rang Ezystays an hour later and apparently Baumanburi hotel staff watched us walk across the road and had alerted Ezystays where we had gone. If only they had shown us the same promtness!!

Ive talked to some who said their hotel stay there was ok, although they did say the place is mouldy (especially their plastic chairs and tables used for breakfast) and the pool is dangerous as there are chipped tiles everywhere in and around the pool.

Maybe our nightmare few days was not the norm, but would you really want to risk your well earned holiday at a place where if things go wrong, management couldn't care less??? I'll leave that up to you.....

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 6, 2012

We spent 7 days at this resort and had rooms overlooking the pool. The room was large with a large bathroom with a bath and separate shower. The food was good with a choice of both western and Asian but the variety wasn't what I have experienced in other hotels in Asia .

The resort has a very large pool and the accommodation is built around it. The resort is located close to the market's and a 5 min walk to the Juncelon shopping complex and Bangla Rd the beach is just a block away All staff were friendly and helpful.

We went in April this year for the Sonkran (water) festival, have never been so wet for so long in my life we had a ball and have booked this hotel for April 2013 for a repeat performance.

Over all the hotel is good value for what we paid it is a little tired and needs a bit of a revamp but we were comfortable and enjoyed our stay there

Room Tip: book a room over looking the pool
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hawkinau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
85 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 5, 2012

After reading the mixed reviews I was not sure what this hotel was going to be like but I was so very pleased from the time we arrived until the time we left we had great service. The staff at reception were lovely and there was no problems with their command of english. Our room was lovely we had a pool access room which yes is a little dated but is very large and comfortable. Our maid who serviced our room every day did an excellent job and was very friendly and helpful. The breakfast which can be served either indoors or outside is good. It does lack a bit of variety but is adequate. All in all I can say that we enjoyed our stay and would not hesitate to stay there again. The air conditioner worked very well

Room Tip: I would recommend that you either book a delux room or pool access room as I think the superior room...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rasand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 29, 2012

This hotel is very nice, and near to both the beach and the shops. We had a super deluxe room which was large and came with a nice sitting area. The balcony was very small just big enough for two chairs and a tiny table. The window inside the room which looked into the bathroom was a bit strange but the bathroom itself was large and had a separate bath and shower but also had a shower head attached to the bath which was great. The room was cleaned every day and all of the staff are extremely polite and helpful. The bar closed at 11pm but after this we were allowed to bring in our own drinks and they brought us glasses and moved tables as there was 16 of us in the party. The hotel itself is in easy walking distance of Bangla Road, the beach and the main shops and the hotel mini bus was very reasonable to hire if you want to go to the night market in Phuket town or to the airport. The only downside to the hotel if you do choose one of the super deluxe rooms is the hotel backs onto a street full of small outdoor bars so it can be quite noisy. Some of the younger members of our party stayed in the cheaper rooms which are actually outside of the hotel foyer and these rooms were much quieter than ours. That said most nights we weren't disturbed every night and I would definitely stay here again. Breakfast had a wide choice and the staff replenished the food all through the service, eggs were cooked to order and the omelettes were delicious. We ate in the restaurant on a couple of occasions and the food, particularly the Thai food was extremely good and quite reasonably priced. Happy hour gives a discount off cocktails but check your bill to make sure the discount has been applied. This hotel offers value for money and I would recommend it to anyone who is visiting Phuket.

Room Tip: Ask for a room which is not at the back of the hotel, or choose a lower floor which seem a bit quiet...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walke1l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baumanburi Hotel

Property: Baumanburi Hotel
Address: 239/1 Rat-u-Thit 200 Pi Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#64 Luxury Hotel in Patong
#64 Spa Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Baumanburi Hotel 4*
Number of rooms: 149
Official Description (provided by the hotel):
" Where hospitality meets the convenience " The Baumanburi Hotel is just a five-minute walk to the white sandy beach of Patong and just a few steps away from the nearest shopping and entertainment center. The airport is 45 minutes away by car. All rooms are decorated in contemporary Asian styles with modern amenities to ensure a comfortable stay. On-site facilities include a restaurant that serves fine Thai and international cuisines, a pool bar, the Sauna and Spa, and a conference room. Comfort and convenience are the hallmarks of Baumanburi Hotel and their warm hospitality and professional services ensure that all guests have a wonderful stay. ... more   less 
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Also Known As:
Baumanburi Hotel Patong, Phuket

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