My partner and I ecently stayed here after getting a cheap 7 day internet deal from Ezystays. We got our room upgraded to the Grand Deluxe upon arrival because Ezystays had stuffed up the booking, but unfortunately that was the last of any quality service. We had vouchers for an American breakfast each morning, but never saw a piece of bacon during our entire stay. Apparently, boiled slices of ham are an adequate substitute!

Day 1 - Upon arrival at the room the safe didn't work, so reported it to management. Manager failed to get back to us that day so we had to carry our passports and several thousand dollars around with us that night.

Day 2 - Woke up to fnd we had no running hot water for a shower. Didnt report it immediately as we knew it was budget accomodation so accepted it as a novelty. Again told management we had no working safe. Was told an engineer would arrive to fix it, but no one came.

Day 3 - Still no running hot water so alerted management and reminded them that we still had no working safe. An engineer finally changed over the safe for a working one but no one got back to us about the lack of hot water.

Day 4 - The entire hotel had no running water for 6 hours. We again reminded management that we had no hot water for the last three days at 10am that morning and they promised they would get an engineer to look at it once they had water running throughout the hotel. We got back to the hotel at 7pm after being out most of the day to find we still had no hot water. We rang management again who sent up an engineer to look at it. The engineer came in, turned the taps on and said he would be back in an hour or so to check it was working. We never saw him again. We rang management again at 9pm and they promised it would be working by the morning.

Day 5 - Woke up to still no running hot water at 8am so stormed downstairs and demanded to see the head manager. He seemed apologetic and promised to look into it. His idea of a peace offering was a fruit basket (which never arrived) and a late check-out. He didnt even contemplate moving us into a room with a working shower! We angrily went off to breakfast where I had scrambled eggs with some bbq chicken breast on the side. I somehow managed to chip a molar on the supposedly "chicken breast meat" I have kept the chipped tooth as a souvenier of our nightmare.

We took off for the morning and got back to the hotel at 1pm to find we still had no hot water and no one could tell us if anything was being done about it. Still no suggestion of a room change!

Deciding enough was enough and tired of being consistently lied to by front desk and management, we went and packed our bags and walked across the road to the Patong Merlin where we booked a deluxe room for $145 a night (std was around $100). Upon telling the head manager we were checking out he didn't even apologise and simply said "ok" with a smile. We could see him counting the dollars the hotel had saved in his head.

We rang Ezystays an hour later and apparently Baumanburi hotel staff watched us walk across the road and had alerted Ezystays where we had gone. If only they had shown us the same promtness!!

Ive talked to some who said their hotel stay there was ok, although they did say the place is mouldy (especially their plastic chairs and tables used for breakfast) and the pool is dangerous as there are chipped tiles everywhere in and around the pool.

Maybe our nightmare few days was not the norm, but would you really want to risk your well earned holiday at a place where if things go wrong, management couldn't care less??? I'll leave that up to you.....

We spent 7 days at this resort and had rooms overlooking the pool. The room was large with a large bathroom with a bath and separate shower. The food was good with a choice of both western and Asian but the variety wasn't what I have experienced in other hotels in Asia .

The resort has a very large pool and the accommodation is built around it. The resort is located close to the market's and a 5 min walk to the Juncelon shopping complex and Bangla Rd the beach is just a block away All staff were friendly and helpful.

We went in April this year for the Sonkran (water) festival, have never been so wet for so long in my life we had a ball and have booked this hotel for April 2013 for a repeat performance.

Over all the hotel is good value for what we paid it is a little tired and needs a bit of a revamp but we were comfortable and enjoyed our stay there

After reading the mixed reviews I was not sure what this hotel was going to be like but I was so very pleased from the time we arrived until the time we left we had great service. The staff at reception were lovely and there was no problems with their command of english. Our room was lovely we had a pool access room which yes is a little dated but is very large and comfortable. Our maid who serviced our room every day did an excellent job and was very friendly and helpful. The breakfast which can be served either indoors or outside is good. It does lack a bit of variety but is adequate. All in all I can say that we enjoyed our stay and would not hesitate to stay there again. The air conditioner worked very well