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Shanaya Beach Resort & Spa
Ranked #105 of 331 Hotels in Patong
Reviewed June 23, 2014

Hello there! I was at Amaya Beach Resort quite recently, 14th June for 4 nights and i must say I am very satisfied with my stay. Journey from the airport to the resort took about an hour. The resort overlooks Patong Beach which is conveniently just across the street, probably a 2 min walk. Yes it is that close! The resort is also along Bangla Night Market and Junceylon which is another convenient thing because you can do your shopping really close by and you do not have to pay for transport. I'd say it is about 5 mins walk to the night market and approximately 10 mins walk to Junceylon. I also recommend you to check out the Island Hopping Tour to Phi Phi Islands, its pretty cool.

There are many restaurants along the street, fresh seafood, Indian food, authentic Thai food and even Starbucks. If you are a muslim, good news for you because halal food is all around, though mostly are Indian Restaurants but do take note some still sell liquor and beer. Personally I would encourage you to try their crepes, you can see vendors along the road. My favourite one is from this 2 lady just across the zebra crossing around Junceylon shopping centre. Their nutella crepe is really good or I think the batter of the crepe is pretty nice. I would also encourage you to try the kebab, the first stall on your left as you turn to Bangla Night market, you won't miss it but the kebab is really-really gooood! I recommend the large one because it has more meat. And fret not, it is halal!! Ask for the youghurt-garlic sauce cause its an alternative to mayo and personally, that sauce with chilli sauce blends well together with the kebab. Woo I am salivating as I am thinking about it.. Haha!

Right, okay back to the hotel... The staff are really friendly and accomodative. I got the standard room, which looks over the beach and the busy road. However as you can see some people find it hard to sleep overlooking the road, for me its pretty okay. No complains. The bed is just nice and I really love the shower, it has the raining-from-the-top-kind and also your usual standard shower head. Breakfast is included for everyone and I must say they do have quite a range... from american fried rice to omelettes, fruit salads, cereals, you know what i mean. If the pancake is on the menu, I recommend you to try it! Its so soft and buttery and wow.. just so good. The swimming area is not as wide but I kinda like the cosines. I'd say this place is more suitable for solo, couples and friends. They do not really have a big family room in one room but if you are staying with the family, I suggest you book 2 rooms.

The cons I must say that there are not many space for breakfast but its okay to me. And also the fact that they do not have a tissue box in the sleeping area is disappointing. But all in all, these are some cons that we can actually alter to our own benefit.

  • Stayed: June 2014, traveled as a couple
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4  Thank Jan-nified
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded July 9, 2014

Dear Jan-nified

Thank you for your review. We are pleased to know that you enjoyed the stay with us.

It is really wonderful to be recognized as a perfect location
Amaya Beach Resort & Spa comprises a high level of comfort with 85 rooms, a cozy spa, a swimming pool, a bar and a restaurant for complete relaxation in a natural environment.
There are 4 room types available: Superior rooms, Deluxe rooms, Deluxe pool access rooms, Suites. Rooms has everything you need for a comfortable stay: Cable TV, LCD Television, IDD Telephone, Air Conditioning system, Wireless Internet Service, Refrigerator, Digital safe box, Hair dryer, Luggage rack. In Deluxe and Suite rooms there are Complimentary mini bar, Coffee & Tea facilities, Coffee table and chairs, Bathrobe and slippers.
Once again, thank you for your valuable comment. We are looking forward to have you with us again in the nearest future.

Please do not hesitate to contact us directly if you need any assistance with the booking for your next visit.

Best regards, Anna - manager

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152 - 158 of 290 reviews

Reviewed June 22, 2014

Great location, right opposite Patong beach. In walking distance to the mall and the strip of bars.
Staff were welcoming. We got a nice cold drink and cold towel as we arrived to check in. Staff were helpful and carried our bags to our room and to our taxi when we left.
The style of the building was very pretty.
Housekeeping staff was kind enough to take all the drinks out of the mini bar so we can put our own drinks/ fruit in there.
Breakfast was average, mainly eastern or Russian style ( Many Russian tourists) and as my partner pointed out, no bacon

My partner and I travelled with a friend. We both got an upgrade as we checked in. However our room didn't have a view and bathroom smelt of sewage now and then. My friend got an upgrade but was then left a note under her door next day saying she had to be moved. Which is quite annoying after you have settled into the room and have to repack. ( so I don't think the rooms were upgrade rooms)

You have to pay right after your meal when you have lunch or dinner there. My friend asked to have the bill placed under her room they said ok. At 10pm that night, as they couldn't get a hold of her they called us and told us to come back now. We asked to have her bill placed under her room they said no and we ended up going to reception half asleep to pay.

House keeping, we stayed 5 nights and none of those days the bedding or the towels were changed, they were just refolded. There is a card you can place on your bed which tells them to refold and safe water from washing the sheets. But even without the card on the bed, they just refold everything. There were stains from dirty feet/ sweat but they just refold it.

Didn't find anything in the "about the hotel" about the spa (which is listed on the name of accommodation) There are many russian tourists there, so all the signs had Russian. Mainly families there, so it felt like a family accommodation than a relaxing resort/spa.
Not many english TV channels, ended up watching a Japanese news channel that spoke english.

On the last day about 6am the power went off. So there was no air con/ water in the rooms. No one told us anything.
We personally wouldnt come back again

  • Stayed: June 2014, traveled as a couple
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5  Thank Zudi22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded July 9, 2014

Dear Zudi22

Thank you for sharing you holiday experience and it is our pleasure to have you with us.

Amaya Beach Resort and SPA is 4 stars hotel located by Patong Beach and close to shopping and nightlife areas.

All your comments were shared to our management in order to improve our facilities and service.
And also we have reminded our staffs and provide more training for improvement.

We are looking forward to serve you again in the nearest future.

Best regards, Anna - manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

not a bad hotel really.its fairly new so it needs a few kinks sorting out but it does show promise.The location is excellent just across the road from the beach.5 mins from Bangla rd and copious amounts of bars and restaurants within easy walking distance.I stayed in one of the direct pool access rooms and having the direct pool access was great as long as you hadn't got plans to go out for the day,the pool opening times are 9.00 am till 6.30pm,they should really look into extending the opening times,other than that the pool was fine if a little bit on the small side due to the great big island with the bar on it stuck in the middle of it.The room was clean and modern,the staff were pleasant and helpful,the free Internet was really slow,infact i timed out more often than i got anywhere with it,breakfast was edible but no bacon and terrible sausages,lots of watermelon to make up for that though.
All in all,i've had better,i've had worse,Would i go back again????yes i think i probably could be persuaded

  • Stayed: June 2014, traveled solo
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4  Thank jeffreywass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded July 8, 2014

Dear Jeffreywass

Thank you for your recommending and sharing feedback with your experienced.

It was our pleasure to have you with us. Our resort is located in the heart of Patong Beach. The beach is across the road in 2-3 minutes walking distance. We are pleased to hear that you enjoyed the stay.
Thanks for your comments about internet and breakfast. We will certainly look at how we can improve the service and try to ensure we do not have same issue in the future.

We are looking forward to welcome you again in the nearest future.

Best regards, Anna - manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

Great location, opposite the beach - 1 min walk & located near to restaurants and shops.Stayed for 2 days with nice clean room but there is no tissue box in the room.Breakfast disappointing - cramped area, not many tables & not much choice. Pool look nice but abit small.
The staff are very professional and helpful & basically it is an all rounder beautiful, pleasant place to stay at.

  • Stayed: May 2014, traveled as a couple
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7  Thank Vijay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded June 9, 2014

Thank you for a rest in our hotel Amaya Beach Resort and SPA and for leaving a review. Every opinion about our hotel is very important for us.
AMAYA BEACH RESORT & SPA is a new unique boutique resort with a tropical and natural touch. Hotel opened just few months ago. The resort is conveniently located in the heart of Patong, a short walk from the beach, 10 min. away from Jungceylon shopping center and Soi Bangla Night life.
Amaya Beach Resort & Spa comprises a high level of comfort with 85 rooms, a cozy spa, a swimming pool, a bar and a restaurant for complete relaxation in a natural environment.
Thanks for the kind words about our staff. Our team is working to make your stay as comfortable and enjoyable.
We will glad to see you again in Amaya Beach Resort and SPA
Best regards, Anna - manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

Well located near beach, shops, & 5 minute walk to Bangla Road. Breakfast disappointing - cramped area, not many tables, no bacon!. So we did not eat here at other times. Food appears to be slanted to European tastes so Aussies beware. Satelite TV limited - minimal English speaking channels not even a sport channel bbc or cnn. Room cleaning left a bit to be desired & toilet paper was rationed - we had to see reception to get a spare & there are no tissues in the room. Beds in Thailand are normally hard but this was like a rock. Had to request a spare doona be placed under the sheet to get some padding. Pool is only open 9am to 6.30pm so having a pre-breakfast dip from a pool access villa was not possible & therefore not worth the extra cost. Soundproof rooms are a positive as was the free daily mini-bar (2 beers & 2 cokes). Smokers beware - no smoking on balconies. Finally do not consider requesting a late check-out - offered at 500THB per hour which we declined.

  • Stayed: May 2014, traveled with friends
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5  Thank TasmaniaTastraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded June 9, 2014

Thank you for a rest in our hotel Amaya Beach Resort and SPA and for leaving a review. Every opinion about our hotel is very important for us.
AMAYA BEACH RESORT & SPA is a new unique boutique resort with a tropical and natural touch. Hotel opened just few months ago. The resort is conveniently located in the heart of Patong, a short walk from the beach, 10 min. away from Jungceylon shopping center and Soi Bangla Night life.
Amaya Beach Resort & Spa comprises a high level of comfort with 85 rooms, a cozy spa, a swimming pool, a bar and a restaurant for complete relaxation in a natural environment.
Each room has a modern design and is designed according to your needs.
MAYA Restaurant serving International food, Italian food, Thai food, Russian food and Fresh Seafood. Breakfast is served daily from 07:00 am to 10:00 am.
We apologize if you found the room not as clean enough as it should be by our standard. This is an unusual occurrence, We take your comments very seriously and will ensure your complaints are fed back to the relevant department heads so we can uphold the high standard on which we pride ourselves.
Once again thank you for your recent stay with us and we would love to welcome you again to prove that we can do better and we wish you and your family are all the best.

Thank you and best regards, Anna - manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2014

Firstly the positives; location great, opposite the beach, close to so many restaurants and shops and stalls. 20% off food at Finnegans irish pub, which is next door. Nice pool. Free mini bar. The negatives: Pool is only open 9am till 6.30pm. Our pool access villa had 2 spa jets but they didn't always work. There are 84 rooms but only 15 breakfast tables and only 10 sun lounges. Our sugar and creamer were not replaced once during our 6 night stay. Cockroaches we killed in our villa were still there after cleaning the next day. When we left the card on the bed to advise we did not need clean sheets to save them the washing they didn't make the bed at all. Bed is extremely hard. Pool towels replaced every 3 days. We had one toilet roll at a time and twice I had to go to reception to get one. They don't supply a box of tissues. Breakfast is fairly average, 2 juices, 3 fruits and a selection of hot food but no bacon. Eggs yes, bacon no. Very limited TV choice. Only 3 english speaking channels. Late check out when requested offered at 500 THB per hour!

Room Tip: Pool access villas are considerably dearer but get little sun.
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
4  Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded June 9, 2014

Thank you for a rest in our hotel Amaya Beach Resort and SPA and for leaving a review. Every opinion about our hotel is very important for us.
AMAYA BEACH RESORT & SPA is a new unique boutique resort with a tropical and natural touch. Hotel opened just few months ago. The resort is conveniently located in the heart of Patong, a short walk from the beach, 10 min. away from Jungceylon shopping center and Soi Bangla Night life.
Amaya Beach Resort & Spa comprises a high level of comfort with 85 rooms, a cozy spa, a swimming pool, a bar and a restaurant for complete relaxation in a natural environment.
There are 4 room types available: Superior rooms, Deluxe rooms, Deluxe pool access rooms, Suites. Rooms has everything you need for a comfortable stay: Cable TV, LCD Television, IDD Telephone, Air Conditioning system, Wireless Internet Service, Refrigerator, Digital safe box, Hair dryer, Luggage rack. In Deluxe and Suite rooms there are Complimentary mini bar, Coffee & Tea facilities, Coffee table and chairs, Bathrobe and slippers.
We apologize if you found the room not as clean enough as it should be by our standard. This is an unusual occurrence, We take your comments very seriously and will ensure your complaints are fed back to the relevant department heads so we can uphold the high standard on which we pride ourselves.
Once again thank you for your recent stay with us and we would love to welcome you again to prove that we can do better and we wish you and your family are all the best.

Thank you and best regards, Anna - manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2014

Unfortunately, we only stayed at Amaya for one night, but we loved it! It was a bit on the expensive side as their standard rooms were all taken but it was worth it,,,,The staff are very professional and helpful. The rooms are modern,tasteful and comfortable. Basically it is an all rounder beautiful, pleasant place to stay at.

  • Stayed: April 2014, traveled with family
    • Value
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4  Thank paulasplace2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna S, Менеджер по обслуживанию клиентов at Shanaya Beach Resort & Spa, responded to this reviewResponded May 19, 2014

Thank you for a rest in our hotel Amaya Beach Resort and SPA and for leaving a review. Every opinion about our hotel is very important for us.
AMAYA BEACH RESORT & SPA is a new unique boutique resort with a tropical and natural touch. Hotel opened just few months ago. The resort is conveniently located in the heart of Patong, a short walk from the beach, 10 min. away from Jungceylon shopping center and Soi Bangla Night life.
Amaya Beach Resort & Spa comprises a high level of comfort with 85 rooms, a cozy spa, a swimming pool, a bar and a restaurant for complete relaxation in a natural environment.
There are 4 room types available: Superior rooms, Deluxe rooms, Deluxe pool access rooms, Suites. Rooms has everything you need for a comfortable stay: Cable TV, LCD Television, IDD Telephone, Air Conditioning system, Wireless Internet Service, Refrigerator, Digital safe box, Hair dryer, Luggage rack. In Deluxe and Suite rooms there are Complimentary mini bar, Coffee & Tea facilities, Coffee table and chairs, Bathrobe and slippers. Thanks for the kind words about our staff. Our team is working to make your stay as comfortable and enjoyable.
We will glad to see you again in Amaya Beach Resort and SPA
Best regards, Anna - manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shanaya Beach Resort & Spa

Address: 186/20 Thaweewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Amaya Beach Resort & Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Top resorts Hotel in Patong
#33 On the Beach Hotel in Patong
#49 Spa Hotel in Patong
#52 Luxury Hotel in Patong
Price Range: $66 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shanaya Beach Resort & Spa 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Shanaya Beach Resort & Spa Patong, Phuket

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