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“WORST HOTEL EVER!!!!!!”

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Patong Bayshore Hotel
Ranked #256 of 331 Hotels in Patong
Reviewed December 12, 2008

i stayed in this dump on nov 21 & 22. i am glad i was only there for 2 nights as i could not stay there any longer. the grounds of this hotel look very nice in their photos with a winding stream and lots a big beautiful plants growing just outsite of the rooms. these photos must have been taken 10 years as i got quite a surprise when i opened my patio door. the water feature was half filled with brown, mirky water that was full of floating trash and smelled like sewage. its always nice to have coffee on your patio overlooking a sewer!

from there it just got worse. i was woken up at a little before 8 am by hammering that sounded like it was inside my room. aparently some renovations were being done in a common area and i was lucky enough to have the room next to it. when i went out to see what was going on there was literally a whole in the wall directly opposide the headboard of my bed and about 5 workers were noisily working away. i can't believe they would put someone in a room knowing there was going to be renovations going on in the next room.

so at this point i decide to have a shower and go explore the town. there is no division between the shower and the rest of the bathroom so you can't help but get water everywhere. oh and i hope you like your showers cold! there is no hot water at this place at all. i let the hot water run for 10 minutes and it didn't even get warm.

after the shower i hear voices and laughing right ouside my patio door. so open up the curtains and 3 of the construction workers are standing on my room's patio having a conversation.

i tried talking to the desk staff but they are all useless. none of them seem to speak english when you have a problem. overall the staff was rude. you don't even get a smile or a hello out of the desk clerk when you return to the hotel at night. they just ignore you.

i stayed at a much nicer hotel down the street a few nights before this called the Daveen Patong. the rooms were much larger, cleaner and the staff was much nicer. and it was cheaper than this hell hole.

Stay away from this hotel. there are hotels that are a hell of a lot nicer just down the street for the same or even less money than the Bayshore charges.

  • Stayed: November 2008
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2  Thank chad78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 17 of 31 reviews

Reviewed October 23, 2008

i stayed at the hotel between 8-18 oct 2008. Previously 3 months earlier 2 of my friends stayed there and said it was above average hotel. The price we paid for the bayshore wing was 1400 baht a night and i can honestly say it was good value.
You have to accept 1 or 2 issues , but for the price it is good value.
1) even thou the pool itself is big and clean , the area around the pool does not get cleaned up regularly , so bottles and towels tend to build up.
2) the airconditioning units in the rooms tend to drip but can be fixed. We had 3 rooms and at some point during the stay the air cin units either leaked or made a rumbling noice. The maintainance guy fix when we spoke to reception.

To sum up , the hotel is in a good location , not too noisy , 10 mins walk to the beach. Staff friendly and helpful , pool spacious and clean , pool area could be tied up a little more.
Rooms in bayshore wing , clean , tidy , comfortable bed , shower a little tempermental as it took 5 mins for hot water to flow thru.

BUT REMEMBER FOR £22 POUNDS PER NIGHT IT IS GOOD VALUE AND I WOULD RETURN.

  • Stayed: October 2008
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2  Thank pauliLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2008

We stayed at the Hotel from 23 to 27 June 2008. Upon arrival, we were put into a room which was different from what we have booked. Upon checking up with the staff in the reception, they said they have made a mistake and we were put into the Bayshore Wing but the actual room is very different from the photos on Patong Bayshore website.

Our group stayed at room 21, 22 and 23. Upon entering room 21, a bad odour of cigarette welcomed us. The bad experience started from the non working hot shower to the leaking air-con. The room was dirty and the recycled room slippers were disguising. The extra bed was not in good condition and they put the bed on the floor outside the room before setting the bed up (it was raining that day).

The staff needs a lot of training (in language and in learning how to smile) and was not friendly at all. When you asked them for something or to do something, they will just do (without any expression on the face) and do not even bother to nod with their head. (I remember I saw the earlier review that someone wrote about the “egg lady” who is stationed at the egg counter during breakfast time and could not agree more on that). It is really different from what the website says “The hotel is private, safe and peaceful with all staff are friendly and well-trained to ensure your maximum satisfaction”.

An easy request like asking for a new hand towel was really troublesome. The most attitude staff (besides the “egg lady”), was the waitress at the pool side bar. We wonder if bad attitude is one of the criteria to work in the hotel. Not only does the hotel not have any feedback form for guests to give feedback, the suggestion box was covered by dirt.

The last straw was during checking out of our rooms, we were asked to pay for drinks that someone else’s ordered but billed to our room. The slip clearly stated the name of the person (which was not us) but they insisted that we pay up as the slip was dated 23 June 2008. We tried to explain that we only checked in the evening and they may check our signature on all the documents that we had signed previously (eg when we signed out the beach towels) but it was fruitless. We asked for the manager but she was not helpful at all. We stood at the counter for at least 20 minutes just to explain that it was not us and the whole bill amounted to only 150baht.

When we told them that we had a flight to catch, they told us “can, you can leave after you pay up”. We wonder what kind of hotel it is!

If you want to neutralize your good experience and happy memory in Phuket, here is the place. Also, remember not to lose the “do not disturb” sign on the door knob of your room or you will be charged 200 baht for that.

  • Stayed: June 2008, traveled with friends
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2  Thank cookies_monst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2008

a fair review would be to stay that it is a beautiful property with all the amenities and lovely mountain background alas we need more than that in a place to stay.

we had great difficulty getting a baby cot. the reception staff insisted that none was available - can you imagine that for a property of this size with so many rooms.

the kind manager however sorted it out for us on the second day and we are grateful to her for it.

that same afternoon we found a cat on the lobby sofa being fed by some guests in full view of the staff but no one did anything about it. hey next minute some guest is going to use the same sofa. one of the seats was wet. hope it was not the cat's doing.
the following morning we found another cat sleeping on the chair in the restaurant where breakfast was being served. when we pointed it out to the staff, she nonchalantly picked it up by the neck with her bare hands and thereafter went about her work without even washing her hands.her work included handling cutlery etc.

and for heaven's sake change the lady in charge of egg station. every order appeared to her to be a chore. there was no smile and as she did not understand english the instructions were not followed.

there are many points in favour of the property. location is fair - near to the eateries and the "bourbon street" of phuket the famed THANOM BANGLA which converts into a lively pedestrian only mall in the evenings.

the housekeeping staff did their work like clockwork keeping the room clean. cannot help mentionign the only kind of shower head in the world in the bathroom. it is just hanging from the wall without a flexi holder for the shower head. the shower area is not demarked and despite the provision of a curtain, virtually the whole floor gets wet once the shower has been used. definitely apparel hanging facilities in the bath room need to be provided.

the pool is clean and nice with a little bar next to it.

it is a beautiful property but cleanliness and hygiene practices (like cat handling )cccould be improved.
rajamanu

  • Stayed: June 2008, traveled with family
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Thank rajamanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2008

Just came back from Phuket where I stayed 3 nights at this hotel. I would say this is a very nice hotel for budget or average traveller where the reception staff is very nice n friendly. I would praise the housekeeping for doing an excellent job. The room is clean and tidy. The pool is very nice and with a pool bar next to it. Very nice environment where it's about 10-15 minutes walk to the famous bangla road. So it's not too far from the happening place but far enough to have a quiet place to sleep. A buffet western breakfast is served but taste is not too bad. There is also a very nice massage house next to this hotel name "Season Temporary Spa" the massage is so good to be say and with reasonable price.

  • Stayed: May 2008, traveled with friends
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1  Thank chillychuili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2008

We were booked in to stay at the Patong Bayshore for 5 nights and had booked 6 months in advance.
When we checked in they said our room in the Bayshore wing wouldn't be ready until the next day and "upgraded" us to the family room. There were only 2 of us and we had asked for twin beds.
The family room turned out to be very sparsely furnished, with an office desk in the middle of one room, and with one bed (there was plenty of room for more!). The door latch chain was also broken. When we asked Reception the next day to move to the room we had booked they said the wing was full and we could stay where we were for the entire stay - which we didn't want. The Receptionist came up with a room number (just to temporarily keep us happy I think) and told us we could move there after lunch. By that stage we had decided to spend the day finding another hotel!!! We got back to the hotel and another Receptionist said (again) that we could stay in the room we were in. By that stage we told them we were very unhappy with the hotel and the service and wanted to check out. Thankfully they only charged us for the one night we stayed and we went to another much much nicer hotel and had a great holiday, but the Patong Bayshore definitely could have ruined our experience in Patong!
2 other things we didn't like - You have to leave your room keys at reception when you go out.
The security guard came to our room around 10pm (2 single girls in our mid 20's) and asked for money for cigarettes...
I would never stay there again and would never recommend it, there are so many great hotels in Patong!

  • Stayed: April 2008, traveled with friends
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Thank Leah80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2008

If you are on a budget and are looking for a nice clean place to lay your head, look no further. The reviews on this hotel are very accurate, but to sum them up: This is a basic 3-star hotel, it's clean, and the people who run it are friendly. That being said, think twice if you are looking for a high quality romantic spot on the beach (our friends stayed at the Banthai, which is more appropriate for higher expectations). The PB is rustic and a 2 block walk from the beach. It's nice and quiet and if you splurge on a garden room ($50 extra total for 9 nights for us), then you get the feel you are away from the hustle and bustle of it all. The pool is a great lounge spot as well. The breakfast buffet is basic and is pretty much the same every day. We didn't eat there at any other time, but cheap restaurants and food vendors are literally steps from your doorway. And because it isn't on the sea-side main drag, restaurants and services (ie. massages) tend to be less expensive. Knowing what we do about the place, we would stay there again.

  • Stayed: April 2008, traveled as a couple
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1  Thank Devo2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patong Bayshore Hotel

Address: 89 Rat U-Thit 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#66 On the Beach Hotel in Patong
Price Range: $35 - $36 (Based on Average Rates for a Standard Room)
Number of rooms: 24
Official Description (provided by the hotel):
Bayshore Resort and Spa offers affordable getaways with an outdoor pool and air-conditioned rooms boasting private balconies. Featuring an open-air restaurant and bar, it is a 5-minute walk from lively Patong Beach. Free Wi-Fi is available . Offering views of tropical greenery, rooms have balconies that come with outdoor seating. For convenience, a safe and satellite TV are provided. Guests can enjoy Thai and seafood specialities at the restaurant, while the charming bar is ideal for an after-meal drink. Bayshore Resort and Spa is a 10-minute drive from Jungceylon Shopping Mall and a 40-minute drive from Phuket International Airport. Charged shuttle and tour services are available. ... more   less 
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Also Known As:
Patong Bayshore Hotel Phuket

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