I stayed in Tony Resort from 28/2/2013 until 3/3/2013. I was given a small room, the furniture was old and the air conditioning was not working. It was hot and humid in Phuket and I was suffering in the blistering heat. The photos are completely different from the actual room. I had an accident and my hand was in a cast- the staff showed NO concern at all, intact they acted as though they did not understand English. However when it came to asking for tips and $$ they understood English very well. What annoyed me was when i tried to get a room change, the staff pretended they did not under stand English, and when i asked for the Manager the reply was " Manager in Phuket town" and " Manager don't know how to speak English". Is this professionalism? Is this Honest?
Next when i was to check out, I was charged TH Bhat 1500 for my taxi, I later found out the taxi fare was only TH Bhat 800, the staff must have pocketed the extra fees. I was also charged TH Bhat 350 for drinking ater, despite the fact the hotel supplies complimentary drinking water.
I feel Trip Advisor should look into this matter and if possible NOT advertise this hotel on its website. I am happy to talk to the Manager of this hotel, since he was in Phuket town at the time i went through my ordeal in this hotel. I dare the Manager to contact me, i will provide the name of the staff in question to him so something can be done.
I would advise all travelers and tourists NOT to stay in this hotel. Look around for other places.
- Official Description (provided by the hotel):
- EXPERIENCE THE UNIQUELY CLASSIC WARMTH OF AUTHENTIC THAI HOSPITALITY IN ONE OF PATONG'S MOST LONGEST ESTABLISHED RESORTS IN THE HEART OF PATONG, IN PHUKET, SOUTHERN THAILAND. Welcome to Tony Resort Patong, a rare vintage in the heart of Patong. As one of the one of the longest-established resorts in Phuket, we have a legacy of authentic hospitality to live up to at Tony Resort Patong, where the warmth of traditional Thai hospitality lives on in an oasis of secluded tranquility. We invite you to get away from it all and relax by the large pool in a quiet and secluded corner in the heart of Patong, just a short walk from Patong Beach and right on the doorstep of Phuket's most vibrant night entertainment district. At Tony Resort Patong we make your holiday enjoyable and truly memorable with a variety of accommodation options in pleasant surroundings and the warmth of authentic Thai hospitality. ... more less
- Reservation Options:
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- Also Known As:
- Tony Hotel Patong
- Tony Resort Patong, Phuket