After our late flight we took a taxi from the airport and we asked that he took us to the Marriott Hotel. We agreed a price of 600 baht. On the way to Patong Beech the driver stopped off at what he said was his office. He went inside and a lady came out and asked if she could help booking a hotel. I explained it was not a problem and that I was not happy the driver stopped. She went on to say that as we did not have a booking we would get charged top rate for a hotel. As it was late and my wife was unwell I gave the woman some time to se what she came up with. After about 40 min we eventually agreed to book the Phuket Graceland hotel for two nights at a rate of 5000 per night. This was more than I wanted to pay and only agreed to it as it was. Delux pool facing room.
I paid 10,000 on my credit card and the drive took us to the hotel. As we pulled up along the hotel the driv handed me his phone, the woman from his office was on and was saying she had charged me too little for the room. I explained I was tired and did not understand what she was saying.
At the hotel we showed the receptionist our booking form and he told us that we had no booking!
He explained that we were given the wrong price and there was nothing he could do!
The driver at this point demanded his money to which I refused!
I asked that the police be called to which the receptionist refused!
The hotel staff were very un reasonable and basically told us to leave.
Eventually the woman from the office arrived and to shorten the story we had to pay an additional 4,400 bhat (£100) for our room. In total with the taxi that room cost (£350) for 2 nights.
The hotel was old, the bed very hard. The room not clean and the breakfast was very poor.
Staff were unhelpful, pool tiles missing and to be honest we didn't feel safe there.
The next day we found a new hotel and left.
This was our first experience of Thailand and the Graceland did not make us feel welcome at all.
I would avoid this hotel at all costs. There are far better hotels for far less money.
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- Also Known As:
- Phuket Graceland Resort And Spa
- Phuket Graceland Hotel Patong
- Phuket Graceland Resort & Spa Patong