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“Not impressed”

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Phuket Graceland Resort & Spa
Ranked #32 of 322 Hotels in Patong
Melbourne, Australia
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not impressed”
Reviewed October 29, 2012

We have just returned from this hotel,six adults in total.We found the rooms old,tired,damp and smelly.Two couples arrived together before us,one couple was given an upgrade,the others were sent to the other end of the resort.
Breakfast had a fairly large variety,if you happenened to be Asian the food was very extensive,but if you're not into rice and noodles for breakfast it was'nt that great.The beds were another matter,we would have been just as comfortable sleeping on the floor,dozens of mattresses did arrive 3 days into our holiday,none to our room.
The management of this resort should take a look at the Outrigger in Fiji to get some ideas.

Room Tip: Go to another resort
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (731)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
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  • Indonesian first
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  • Japanese first
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English first
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 29, 2012 via mobile

We stayed in the new section with direct access to the pool. The rooms were beautifully presented and serviced everyday. The new breakfast area is much better from our previous stay. The facilities available are excellent and the pizza at the sunset bar and grill are excellent. Staff very friendly and greated you always with a smile. Still a little bit of construction taking place however did not effect our stay, and most importantly no noise. Wireless Internet available however reception is poor. Can not wait to stay there again. Outside the hotel you will find several hawker food stands along the beach. They look a little scary, however we have been eating there for the past 4 years and not sick once. The food is fresh and extremely cheep. We would feed like pigs at dinner time with a family of 5 and struggle to spend more than $30 AUS including drinks

Stayed October 2012, traveled with family
Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teesdale vic aus
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 29, 2012

Our fourth visit back to Graceland. Booked 10 months earlier and had requested same room of previous 3 trips. On arrival shock horror we are told our requested room was not available. But, we are offered free upgrade, still aprahensive, we trudge off to upgrade. WOW, truly magnificent.
Spa, sauna, two rooms, two flat screens and balconies, 3 , one right on beach road overlooking the sea, and two overlooking new wing and new pool. Of to a good start. Nothing else has changed, staff allways friendly, breakfasts are perfect. If you complain about breakfast you are in the wrong place. Check in and out was seemless. No complaints from us. We will return next year and tell all to stay at Graceland. 10 minute walk to Bangle, 15 mins to Junceylon, opposite quietest part of Patong beach.

Room Tip: If you want seaview or pool view or pool access, tell your agent prior to booking.
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank teesdaleroos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kambalda, Australia
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 28, 2012

We have just returned from staying here for 14 nights in a 2 bedroom suite(the decor is a little tired!)...we had a great time and found the staff so friendly and helpful. Breaky was super, especially the waffles!!! The pools were great and the grounds immaculate! This was our 5th visit to Patong and loved every minute! We met up with our other friends who loved this resort too. We would stay here again!!!
PS. the beds are hard but just ask for a mattress topper and problem solved!!!

Room Tip: The 2 bedroom suites have an amazing view, looking down over the pools and beach!
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  • Stayed October 2012, traveled with family
    • Value
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    • Rooms
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    • Service
Helpful?
2 Thank Kirran495062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mermaid Waters, Australia
Level 5 Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 28, 2012

We stayed at Graceland based on others reviews. The staff were friendly enough, and we even given a room upgrade. The rooms were ok, but had a damp smell about them. The pool was great, but i'm sure i got a stomach bug from the water. The breakfast buffet had something for everyone and was endless. The location is good as it is just out of the hustle and bustle and either a quick walk into town or a 200 baht tuk tuk ride. The beach looked nice but we only got one really nice beach day. They have a bowling alley in the resort also. You can book tours from the hotel lobby in the mornings. All up it was an ok experience, but I wouldn't be rushing back that's for sure.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Markyb55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Narrandera, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2012

Two pairs of Dr Dre Beats (Headphones) Stolen from our room during housekeeping. Went to manager who claimed he spoke to the lady who cleaned the room and she 'didnt see them in there'. PATHETIC!!! So nothing was done about it. Asked for a police report for insurance purposes, only got an incident report from the motel.

Beds are hard.

Air con only works in some rooms.

And our room had a terrible odour.

Room Tip: dont believe the pictures you see on the internet
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayleigh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 25, 2012 via mobile

I stayed here with a group of friends for 10 nights. Qantas holidays have a "stay 8 and pay 4" deal so was very reasonably priced.
Rooms were average but clean.
Breakfast was quite nice
There were 3 different pools. One was a rooftop pool and a little quieter as the kids seemed to prefer downstairs.

Swim up pool bar was quite nice!!

There were two different parts to the resort.. The new wing was nice but not completed whilst I was there.. 2 steps out the back door and you're in the pool..

Resort seemed to attract the typical Aussie bogan.. But all in all good for a cheap holiday!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poochiebluebell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Graceland Resort & Spa

Property: Phuket Graceland Resort & Spa
Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Patong
#12 Top resorts Hotel in Patong
#19 Spa Hotel in Patong
#22 Luxury Hotel in Patong
#39 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Phuket Graceland Hotel Patong
Phuket Graceland Resort And Spa
Phuket Graceland Resort & Spa Patong

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