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“Great hotel!”

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Phuket Graceland Resort & Spa
Ranked #34 of 319 Hotels in Patong
Australia
Level Contributor
163 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Great hotel!”
5 of 5 bubbles Reviewed June 1, 2012

My husband and I stayed here in April and we loved it. We booked a superior room, but we were upgraded to a deluxe pool view room for free! Check in and check out were hassle free and we found the reception staff to be very friendly and efficient. The room was quite big and I loved the huge bath tub...great for relaxing in after a hard days shopping.
Breakfast buffet was great. There is so much food to choose from that it should satisfy even the fussiest eaters.
The pools are fantastic.We swam in all 3 pools, but we liked the ground level pool the best and we never had any trouble getting a pool lounger at any time of the day.
I also thought the location of the hotel was great. Beautiful beach directly across the road and lots of great resturants close by too.We especially loved Rambo's and ate there often. It is situated a few minutes walk from the front entrace of Gracelands on the beach Rd. It doesn't look much...just some plastic tables and chairs set up on the footpath, but the food was delicious and cheap!
It is about a 15 minute walk to Bangla road from Gracelands, however there are so many shops ect to look at on the way that you don't even notice how far you have walked. It's so easy to catch a tuk tuk if you don't feel like walking anyway.
Overall, I feel this hotel is excellent value for money, and I would stay here again.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Joshane615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (714)
Date | Rating
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English first
Sydney, Australia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 30, 2012

Just down the road from the main part of Phuket directly opposite the beach. Less than AUS$2 for a Tuk Tuk and you get a lovely hotel, nice beach across the road, restuarants near by and the best breakfast ever (try the soups, yummm) included in your nightly rate.

Been back two more times now and have the friends coming too. We all love the place in July. Not to hot, not to busy and not to wet.

Great resort for a family holiday - 2 great pools, lovely garden view rooms, (always ask for a delux pool view room - the best), bowling, gardens to play in, spa, beauty, library, the list goes on. Try and enjoy.

Room Tip: Ask for the delux pool view room
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  • Stayed July 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
4 Thank JodieandJoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 30, 2012

We love the location of this hotel.
loceted just across the rd from the beach and within walking distance to all the shops we really enjoyed Graceland resort. good price if booked through travel agent and great value.
We will come again for sure.

Room Tip: high floor overlooking the pool
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neil b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 30, 2012

Just come back from Phuket Graceland .Hotel situated opposite the beach.Staff was very friendly.Free welcome drink you can choose from whisky,beer,cooldrink or tea.I have travelled widely but never seen such a big pool.There are 3 pools at this resort including a rooftop pool.There is a built in bar at 2 of the pools.This is a very busy hotel but staff is very fast.The lobby is very big and there is a shark tank in the lobby.Breakfast is very good and a very big spread.Lots of eating places outside the hotel.Bangla road and shopping mall jungcelon is 15 minutes walk from the hotel.The weather is very hot in may and Phuket is very busy.Lots of insects in the hotel and i got bitten.Rooms are big and there is also a balcony.Two bottles of water are provided every free of charge also tea and coffee.Overall a very nice hotel and will stay here again.

Room Tip: Choose a room in the new wing so you can step from your patio into the pool.
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rookesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed May 27, 2012

This was our second time staying at this hotel and again we had a lovely time.

This time we travelled with another family of 4.

We arrived at the hotel around 8 pm and there were quite a few guests checking in from the same flight. So it was pretty busy but the staff worked quickly to ensure everyone was looked after.

As we were return guests I emailed the resort to see if we could be upgraded to the new Sunset Wing. I was told there was no guarantee.

We were given an upgrade to the sunset wing in a delux pool view . The rooms are big, the bathroom was huge although it didn't have a bath. (who cares).

The breakfast in the sunset wing is the same as the Resturant plenty of variety and we always walked away very satisfied, the hot food hot, the cold food cold and the delicious pastries yum.

The new pool is very nice although we would walk around to the front pool and use it. ( I like the fact that you can see the beach and people watch).

We like the location of the hotel across the road from the beach and a nice stroll down to jungceylon or a 150 baht ride.

Yes we will return and stay at graceland we found the facilities are what we require the staff are nice and I would recommend this resort.

My only suggestion to management would be to them and other resorts in Patong.

Upon check in I would give guests a note or letter outlining what to do in case of tsunami warning or emergency.

I say this because during our stay we had an earthquake and a tsunami warning. A lot of the cleaning staff have limited English, having said that I have limited Thai and we could not communicate very well. I could see they were very concerned and all I could make out was big wave coming.

We headed straight to reception and they told us to head upstairs in the main building. Yes there were alarms sounding and a lot of scared children.

This is where management took over and did a fantastic job. They brought out a big tv to keep guests upto date. They would make announcements when they had information. They brought up bottled water and in the end they fed everyone as well. And no big wave. There care for their guest was outstanding.

Thank you Graceland's and we will be back.

Nellie

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Nellie171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed May 23, 2012

Nice lobby, fantastic pools, bowling alley and pool tables are great particularly if you get a rainy Phuket night and want to stay in. Very good price as well. Just can't get past the poor beds and got eaten alive by insects inside the room. There were signs saying pest control would be on site during our stay, perhaps they missed our room because I was breakfast, lunch and dinner for some very hungry mosquitoes and we were visited by geckos throughout our stay as well. With better beds and cleaner rooms this place would be a winner.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rhinos111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed May 23, 2012

Worst hotel ever... Construction taking place at 3am in the morning. Hotel wouldn't refund any money at all. So i made this website to get their attention: http://www.gracelandphuket.com/ It has the videos from construction taking place and a nice polite letter to the hotel manager.

Room Tip: Choose a different hotel!
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank owens597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phuket Graceland Resort & Spa

Property: Phuket Graceland Resort & Spa
Address: 190 Thaweewong Road | Patong District, Amphur Kathu, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Patong
#12 Top resorts Hotel in Patong
#20 Spa Hotel in Patong
#24 Luxury Hotel in Patong
#39 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Phuket Graceland Resort & Spa 4.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Phuket Graceland Resort And Spa
Phuket Graceland Hotel Patong
Phuket Graceland Resort & Spa Patong

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