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“Beautiful pool area but needs maintenance ”

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Baan Laimai Beach Resort
Ranked #14 of 331 Hotels in Patong
Reviewed April 26, 2014 via mobile

The hotels location is perfect! Right next to the beach and within walking distance of jungceylon and a lot of restaurants. There is also a small convenient store right outside the hotel. The pool area is beautiful! But the downside with this hotel is the staff and the lack of maintenance. Housekeeping comes at odd hours and sometimes we had to call them to ask them to come because they didn't tidy our room that day. We did not have hot water in our room, I think I took 3 cold showers over the 11 nights I spent there.

Stayed: April 2014, traveled with friends
1  Thank Anissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,423 - 1,429 of 2,105 reviews

Reviewed April 24, 2014

Stayed here for Easter. Front counter staff lack of English command spoilt everything. They just do not understand and some are rude . Other than the good location , good breakfast and nice pool everything else spoilt our weekend in Phuket . Upon entering the room the floors were sticky . The bath amenities are never refilled but you are charged the full amount for the day of stay . Beds were hard and the room lighting was dull and dark . The airport transfer to the airport was late and the staff had no sense of urgency nor apologetic. Upon check out they make a big fuss about their so called high quality laundry bag if the customer had taken it away . Particularly at BaanLaimai their laundry bags are not free and it's written in fine print in the book . During check out the front counter staff were seen shouting at customers asking them to return the bag and denied them check out to some . When asked in return to proof the bag was even there during check in the denied . I pity that Asian couple as they must have felt embarrassed . However when a foreigner was asked same and he firmly told them the bag was not even there they laughed it off and closed the topic . Overall the front counter staff were blur , rude and not very helpfull.
The bfast counter staff ,housekeeping and technicians were extremely polite . In summary it's an old hotel , with poor lighting in the rooms , rude and I professional reception counter staff and a big nice pool . We will not recommend this hotel to anyone nor stay here again . Many other cheaper star rated hotels with better service and staff who provide service with a smile

  • Stayed: April 2014, traveled with family
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1  Thank Yugendran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 16, 2014

Stayed here for 4 nights. Room was 6402 on the 4th floor. This is not the normal naming practice with the floor being the first number. Room was nice but there was no view except others walls off the balcony. Lobby has signs that this is a smoke free facility but that does not apply to the pool and Resturant facilities, oh how I wish it did. I long for a true smoke free environment. If this place was smoke free I would give it 5 stars as tHe facility is great.

Room Tip: If you want a place to sleep and a nice pool, any room seems to be good. If you want quick access t...
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  • Stayed: April 2014, traveled as a couple
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Thank Barry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

We were a family of 4 - my husband, his parents and I.

The Pros:
- We chose this hotel due to it's central location, which it very much lived up to. The beach is just across the road from the hotel.
- Nice large pool and lounging area.
- Great spread for breakfast.
- Nice live band in the evenings and good food at the restaurant
- Burger King 2 minutes away, great street food, Irish pub serving Guinness a few metres away.
- Great market for shopping close by. Do visit Fat Mama's bar at the main retail strip of Patong. Near the Hard Rock Cafe. It's an outdoor bar, one amongst many. Very friendly with great service.

The Cons:
- Granted we arrived earlier than check-in time but it took them an hour for the entire process including struggling to find our booking on their system. The fact that there were 5 receptionists, all of whose English was very very poor, didn't help.
- When we finally got to the room we discovered it was the wrong one - we had ordered a double bed but were given 2 singles. It took them another 30 minutes to find the room we'd actually booked.
- The view from the room sadly overlooked another person's bedroom in the neighbouring hotel. Try & request for a Pool or Beach view while booking.
- The gym was an open area located in the lobby and just didn't fit in.

But overall, they were very friendly and always willing to help. The Pros out-weighed the Cons in our opinion and we loved our stay there!

  • Stayed: March 2014, traveled with family
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1  Thank PriyaRoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

Our flight had been cancelled and we were all bused back to Patong at some ungodly hour of the morning to various hotels. We were fortunate (as we found out later) to stay at Baan Laimai Beach Resort for the night. I have to say that the staff handled 2 bus loads of exhausted and unexpected guests very well at 4:00 in the morning. Our room was large with 2 singles. Very dated and dark. The fridge (if it was a fridge) did not work and there was nothing stocked except for 2 bottles of water. If this is the norm pretty sad. Shower sprayed water everywhere but we had a comfortable night. The view was great, hotel looks terrific on the outside with a gorgeous pool winding it way around. Beach across the road. We missed breakfast, after night we had there was no chance of getting up before the10:00 finish although when I rang through they said they would wait another 30 mins. We had a great breakfast at the Coffee Club just up the road in Banana Walk. While my husband crashed again I took advantage of the pool and would have to say it is a great set up. Location is good, first impressions good but unless we just got rooms that were not meant to be used because of the short notice I would not stay here. It was ironic that a friend of ours had stayed at this hotel so we knew the cost per room as they were surprised by the quality of accommodation and the cost of ours. We had been staying at BYD Lofts so unfortunately we had been spoiled there! Check out was not as smooth and we were asked about a laundry bag that was not in our room. Took a few goes to get the gist of what they were saying and they were not smiling so was not happy with the insinuation and told them to check our bags.

  • Stayed: March 2014, traveled as a couple
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1  Thank Debstaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2014 via mobile

Stayed one night. Songkran festival Great location Friendly staff great rates. Would recommend if you want patong location. Breakfast good. Room rate excellent. Booking.com. Through trip advisor. Saved ten dollars as opposed to direct through booking. Com. Another plus.

Stayed: April 2014, traveled as a couple
1  Thank SteveBarnes58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2014

This was my first visit to Phuket Patong, & this Resort was one of the Best Resorts I have been to. Many things are good about this Resort, mainly the central location in Patong, the great food & the layout of the resort especially the pool.
Me & my friend was there this March for 5 nights and we really loved this resort, its on the beach road meaning the beach is just across the street, other attractions are all within walking distances such as the famous Bangla Road, the Jungcyclon Mall, Hard Rock cafe.
I know some people who sleep lightly might find this as a bad thing, but the resort has a live band playing every night in the restaurant. so if you are really worn out, you can just chill on your balcony, have drinks and listen to the live Music which was not bad.
Breakfast is also very good, dining in the fresh open air.
just beside the resort main lobby exit is a 24 hours shop which is very helpful, and along this read are many bars, restaurants, & massage shops (clean & dirty)

I would definitely choose it on my nest visit to Patong, I am not saying this is a 100% perfect place but for the value for money paid this is perfect

  • Stayed: March 2014, traveled with friends
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Thank pagi103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baan Laimai Beach Resort

Address: 66 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Patong
#9 On the Beach Hotel in Patong
Price Range: $83 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Baan Laimai Beach Resort 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Baan Laimai Beach Resort is located on the beach road of the most well-known “Patong” beach, right in the midst of entertainment and shopping area, with just crossing the road to the beach. Featuring in-house restaurants with Thai, Western cuisines and tasteful seafood from Andaman sea. Offering the lagoon-size swimming pool where you can take a break at the cozy pool bar. The fitness facilities will give you relaxation and relief from your everyday stresses. Experiencing beauty & recreation on Patong Beach or alternatively strolling for lively entertaining & shopping. You may have it all with us in making your perfect stay at Baan Laimai Beach Resort. ... more   less 
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Also Known As:
Baan Laimai Beach Hotel Patong
Baan Laimai Beach Patong
Baan Laimai Beach Resort Patong, Phuket

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