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“Good location, poor service”

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Baan Laimai Beach Resort
Ranked #15 of 327 Hotels in Patong
Beirut, Lebanon
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good location, poor service”
Reviewed October 16, 2013

The hotel's location is really good, and it happens to be on a very famous crowded street Patong, whereby you can find many shops, facing the beach - not the best one though - plenty of restaurants around.What characterizes this hotel the most is this big swimming pool with the bar in it, and the rooms' balconies are also nice. However, their service and cleanness were really poor. The breakfast was horrible as well with few varieties.

  • Stayed April 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ghinwa_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 14, 2013 via mobile

I never experienced such bad service at a restaurant with its service staff in Phuket. I am writing this whist still in Lai Mai Restaurant which is exactly in front of Baan Laimai Beach Resort.

The service staff is not attentive at all. And worse, they are not friendly!

1. We asked if they have veggie dishes and we got a curt reply to check the menu. We wouldnt have asked if it was in the menu!
2. We were at the table for over 20 minutes and we were not even asked or served water. This is basic service anticipation, knowing what the patrons need before they even know it.
3. When the food came after 25 minutes, there wasnt any rice along the entrees. We asked for extra rice to be served. And we got a reply saying, its not free and we have to pay. I wouldnthink that that is already a given.

All in all, worse service. Thai's are well known to be attentive and friendly especially at a place like Phuket. The staff at Lai Mai Resraurant in front of Baan Laimai Beach Resort sorely shames the image of Thai people. How disappointing!

Stayed October 2013, traveled with friends
Helpful?
2 Thank shanchua65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 4, 2013

My wife and I stayed at Baan Laimai Beach Resort on Patong Beach from the 20th to the 28th of September 2013. The resort absolutely dazzled in the photo's we viewed prior to booking.
Upon arrival it still looked pretty special, in most parts. There seemed to be a number of unfinished rooms and possibly outbuildings throughout the complex which really detracted from its presentation.
I understand that the main cluster of buildings had been recently renovated. They had a great concept its just the execution of it which appeared to have been done on the cheap without a great degree of attention to detail.
The front building / wing of the hotel closest to Patong Beach actually commenced internal demolition works over the last days of our trip. This proved a tad noisy whilst lounging about the great big pool - which is delightful by the way, just a bit shallow.
Who really goes to Patong Beach to relax anyway. The area is full on hustle and bustle until well into the night! :)
Regarding our Quarters... We stayed in a deluxe room with balcony in building 3 on level 6. Great big room. Fantastic air conditioning. Modern Trendy styled bathroom with wild silver tiles possessing a surface reminiscent of old vinyl records. Shower had an enormous square rose and a small hand sprayer as well. They were difficult to operate but once we taught ourselves it was smooth sailing.
Plenty of space for all of my wife's precious toiletries on the vanity with great big mirrors. The lighting was sufficient, although difficult to navigate the controls; which were all over the place. They worked flawlessly and appeared 100% safe.
You must ensure that you get two swipe cards or you will return to a warm room and a warm fridge we made that mistake a number of times until we realized that a card had to remain in the transmitter slot at all times to get power.
The bed was gloriously firm, adorned with the perfect amount of bedding which was expertly made daily. We slept very well. The walls did seem thin however which was a downer.
I was unlucky enough to spend a day sick in bed. Unlucky because one of my neighbors must have been watching an international football match at stupid volumes.
Room service for things like toilet paper wasn't very good. They only provided us with a single roll of toilet paper when requested.
The language barrier was a challenge whilst trying to check in. I was shocked that we weren't assisted to our rooms from beyond the front desk. They explained our room location well enough. So we did manage to find it alright.
The safe provided in the room was free for the taking. It was secured very poorly to the gyprock wall and had already been torn off. Not very good for piece of mind. It was a great little safe though.
The breakfast buffet was better than I was expecting. The skilled egg chefs did a great job looking after my wife and I every morning like royalty.
A senior staff member who's name was something like 'Chardonnay' was the most helpful man we met, no other staff really offered anything,which was a refreshing break from getting hassled constantly by salespeople on the streets. Language barrier was evident, constantly. The front desk guys did do there best and were polite.

It was a bit rough and ready but still presented exceptional value. I totally enjoyed my stay and am certain that I will return again. Even with all the building and unfinished works going on it was still a nice place to be.

Room Tip: Opt for a room with with only one common wall. Building 3 was the pick of the litter for peace and q...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gavin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 27, 2013

very good hotel in a prime location.realy value for money,the beach is acrrose the street big rooms with all the facilities guest need. mini bar,coffee set and else.the breakfast is o.k and the swimming pool is good also

Room Tip: rooms at the upper floors or first floor with exit to the pool
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gangan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 24, 2013 via mobile

Never experienced such a lousy services. I called twice before coming and requested for twin room, when we reached, You can guess.
Room number is misleading, so without a bellman, we took 10 mins to locate our room. Bear in mind, first number of your room is not floor number.
Lousy room, big and empty. aircon didnt work. Called reception twice and service guy took more than 20 mins to reach. Can't fix so soon, so we changed room. No one help, so we did it alone and took another 5 mins to find d room. View? Don't think about it. I do see a lot of rooms with nice view but definitely not our "deluxe room". You can call it "other's rooftop view". Will post a photo about it.
Tomorrow we are leaving, so packing the bag now and realized we lost a pair if leather sandals, new one, 2 days old. Called housekeeping, was told nothing found in old room. Very hard to communicate, and impossible we lost d shoes outside! The service attitude really pissed me off! The way that reception staff talked to me as if I'm looking for trouble! Not only this time, when we change room, asked for new room keys and no one came to change room for us, the attitude was bad. Don't mention they tried to give me a king size bed room, don't they have a record or at least verbal communication?!
The lift looks like new but every part is shaking, looks like gonna be collapse soon. Many places are undergoing construction, very disturbing.
Lousiest experience ever!

  • Stayed September 2013
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EvelynL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 23, 2013

After staying here previously last year I returned with my boyfriend and sister for the second time. Check in was a breeze, check out was also as easy. Staff are friendly, helpful and welcoming. Rooms were clean and roomy. Pool is fantasic with a swim up bar and plenty of deck chairs. Children friendly as they have just put in a new play space! Reccomend!

Room Tip: Choose rooms on a higher level away from the road as band play late at night
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cherie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 16, 2013

My fiance and I, brother and his friend all travelled to Phuket Thailand back in July and our experience was great! This resort is close enough to walk everything but far enough away thats its not near the hustle and bustle - definentley reccomend it for those that like to socialise as there are alot of bars and activities within walking distance. We stayed for 11 nights and wouldn't have stayed anywhere else - we booked this resort as the reviews at the time were convincing and none of us had been to Thailand before, was such a great experience - honestly recommend! The foyer /entrance was stunning - very modern and open, nice breeze flows through. Pool area is great as well, big wrap around pool with a swim up bar :)

Room Tip: Choose a pool /ocean view room as its quieter :)
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  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msjru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baan Laimai Beach Resort

Property: Baan Laimai Beach Resort
Address: 66 Thaweewong Road, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Top resorts Hotel in Patong
#9 On the Beach Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Baan Laimai Beach Resort 3.5*
Number of rooms: 220
Official Description (provided by the hotel):
Baan Laimai Beach Resort is located on the beach road of the most well-known “Patong” beach, right in the midst of entertainment and shopping area, with just crossing the road to the beach. Featuring in-house restaurants with Thai, Western cuisines and tasteful seafood from Andaman sea. Offering the lagoon-size swimming pool where you can take a break at the cozy pool bar. The fitness facilities will give you relaxation and relief from your everyday stresses. Experiencing beauty & recreation on Patong Beach or alternatively strolling for lively entertaining & shopping. You may have it all with us in making your perfect stay at Baan Laimai Beach Resort. ... more   less 
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Also Known As:
Baan Laimai Beach Hotel Patong
Baan Laimai Beach Patong
Baan Laimai Beach Resort Patong, Phuket

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