Unfortunately we stayed here after beautiful Krabi. This was certainly a lower budget hotel and you get what you pay for. Three towers surround the pool which makes it quite echoey. We had a pool view room on the fourth floor and it was quite loud. Everything is neat and tidy and relatively clean however the raw sewage smell outside relates to a smell that also comes back up the pipes and stinks out the bathroom.
Leave the bathroom open and ventilate with the balcony door is highly recommended.
We are pretty self sufficient when we travel and are not high maintenance on the staff. Having said that, the staff were untrained and didn't follow up on things which was a tad annoying.
The location is fantastic but if you can, stay at the Holiday Inn.

Good Location since in Patong there are no privet beaches, this one is across the road 3 minute walk from the center of the hotel. good rooms had a few problems when we checked in but they were all fixed, Staff was really helpful. we got an upgrade and the rest of the stay was wonderful. breakfast is good with an ocean view. close by to Bangala Road ( the main street for the night life ) and good places to eat near by. Massages all over and close by to the hotel. Pool is great; serving Mai Tai in a pineapple and coconuts.

No Fitness Center

Great location in central Patong. Right across the street from the beach and in the midst of the entertainment district. We had two rooms for a family of 5. Kids loved the swimming pool. Plenty of good restaurants nearby. Large and airy atrium lobby. Breakfast was good.

My issues with the hotel are of the minor irritation sort. The free wifi was slow (but that seems to be the case even in 5 star hotels where you pay for it). The drains in the bathroom were quite slow in both rooms (but otherwise were adequate).

We did not like the concierge service at all. Getting a straight answer on basic questions like where is a good place to snorkle was impossible. The travel desk was nearly useless and simply a place to hand out brochures. And amazingly they will not call a taxi for you - instead they will only use a car service that has a 100% markup on the normal rates with an hour advance notice. We had to lug out our suitcases to the street and find a taxi which at 700 AM to catch our flight was surprising hard.