After a 12 hour travel day and finally landing in Phuket, we were ready to settle into our pre-booked room for 3 at the Royal Palm Beach Front. Upon checking in we were told there would be a 800 baht (or 900, can't remember) additional fee for having three people. We had booked a room with a full bed and a twin bed in advance for three people. I don't know why such a room would exist if not for two people to share a bed and the other bed for one person. To make things worse when we arrived at 11PM our room was still not ready!
We were told a different room was going to be provided for us and we wanted to look at it first. The room had two twin beds and we were told a third bed would be moved in. However, there was absolutely no way a third bed could be shoved in this tiny room. We said no, we wanted the room we originally booked. After sitting down again in the lobby they said it still wasn't ready and the room with two beds was available. We asked to get the third person charge waived. After not getting a clear answer they said now the AC was broken. At this point it was almost midnight and we wanted our money back. We tried to settle things with Agoda online but the Internet in the lobby wasn't working. Oh, there is no Internet in the rooms either.
To top things off there were stray dogs walking through the lobby throughout all of this. The service was incredibly rude and we are still trying to get our money back. Do not stay here-- there are so many other options available in the area. Don't waste your time.
- Official Description (provided by the hotel):
- Just a few step to the beach Near Patong Nightlife & Shopping ... more less
- Reservation Options:
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- Also Known As:
- The Royal Palm Beach Front Hotel Patong
- Royal Palm Beach Front Patong
- The Royal Palm Beach Front Patong, Phuket