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“Disappointing experience”

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The Royal Palm Beach Front
Ranked #107 of 328 Hotels in Patong
Reviewed September 13, 2012

I got to know this promotion from the Groupon website. Visited the website and it seems not that bad. However, it is not what i have expected. Went 5days back with my partner for a 3D2N trip.

First impression of the hotel was bad, there are no air-con in the lobby, no lift, it was humid and the staffs don't look very welcoming. I guess the hotel is still under renovation as we saw some work being done at the restaurant lobby. There are no welcoming drinks nor proper check-in procedure. The staff just handed the room key to me without even having any eye-contacts or smile at me. I requested for a higher floor (due to the past good reviews) and was given the 4th floor. But to my disappointment, the views of the room that was given was a turn off. What i can see is just another building beside it. The toilet has an odour whenever i flush it, the water heater did not work as well. I understand that this is not a 5 star hotel, hence, i just make do with it. In addition, in the middle of the night, there was no water supply when i wanted to go to the toilet. It was rather disappointing though. The swimming pool is too small and spa & massages is just a small area beside the pool. The benches are too old and i guess everyone would rather go to Patong beach for the suntans.

However, there are of course some pros of the hotel. The location of the hotel is good as its just a walking distance away from Jung Ceylon shopping centre. On top of it, the burger king and Starbucks are just beside the hotel. As the burger king is 24hrs, you are able to go down and have a bite whenever you are hungry. And Patong Beach is just opposite the hotel. Other than that, there is nothing much.

Overall, disappointing experience =((

  • Stayed: September 2012, traveled as a couple
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1  Thank KTan_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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173 - 179 of 327 reviews

Reviewed August 30, 2012

OK the hotel is a budget hotel, - but:
At arrival I was taken to a room with "balcony". The only "problem" was that they had just placed a sliding door 1 meter into the room from the concreet wall that had not even a window. You could then go out on you're "bacony" were thay had placed some paintings on the wall. A real fire trap.
I went down to the reception and demanded another room with a window. The other room had no hot water and the so called wifi was so slow that it was not possible to connect. I woke up 06 in the morning in a overgeated bedroom due to no electricity and of course the no aircon.

Packed my suitcase imediately, went down to the reception and checked out of the "hotel". Taxi directly to Millenium instead.

Keep away from this place!!!

  • Stayed: July 2012, traveled with friends
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2  Thank Bjarte1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

We booked here through the tourist information whilst arriving at patong. The paphlet we were given to show the hotel looked very promising, on the beach front with lovely pool area.spa and whirlpool etc.
We arrived to find a hotel squashed down a side street leading down to the beach so all views from the rooms were off the building either side which was disappointing. We paid for a deluxe room with double bed but were given basic room and two single beds, when i questioned this we were moved to room with double bed but there was nothing deluxe about it so not sure what the difference would have been from superior basic to deluxe. Furthermore disapointment to find building work in action at the side of the building just below our room window and at the front of the building which was noisy from 8am till late at night. Breakfast was good with a decent selection on offer and the restaurant at the front served good food. On the roof top where swimming pool was seemed ok,but whirlpool wasnt working,water features just worked but looks dirty and warn. Pool water was very dirty and not sure if ever cleaned. The hotel was ok for short stay but alittle disppointing to have been recommended with a false image.

  • Stayed: August 2012, traveled as a couple
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1  Thank andrea c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

Just came back from a week long diving trip to Phuket and was booked into this hotel by my agent.
Other than the location, the value for the hotel is extremely poor, compared to what similar spec'd hotels charge in the Patong area. The brochure that was shown to me before the visit and the in person experience had a vast gap. My problem was that it was all paid in advance, so had no choice but to stay for 7 nights.

5 primary negative experiences:

1. Wi-Fi : Free internet in room was promised,but as it turned out, it worked only in the corridors. As a result most nights I was sitting on the stairs downloading my emails. Trying to rectify it did not help as the problem was in all rooms

2. Noise: Right next to my room was another resort that had a live band playing till midnight every night. Very loud, no option of tuning them out. Add to that the hotel is undergoing renovation and during the day there were construction related noises as well

3. Cleanliness - the maids and staff were ok, but overal facilities were poor. The shower had low pressure, the bathroom by design itself was B-grade

4. No elevator / lift : All the rooms are on 2nd and 3rd floors, accessible only by a single dim staircase.

5. Service: Last and most irritiating point was the level of service. C'mon this is a country and city where service levels are exceptional. Thailand is known as the Land of Smiles, but this hotel seems to be completely isolated. Very unhelpful staff, in their own world, not bothering to take care of the guests. The hotel has no dedicated reception or front desk executives, so the bell boys double up for the job. Poor at English and horrible at customer service / resolution. At breakfast time - every single day the staff would be at a huddle, chatting loudly among themselves and one would have to repeatedly wave and seek their attention for getting a spoon or salt or whatever. I would rate this hotel as the worst in customer service.

Only positive for the hotel and the reason why I give it 2 not 1 star is the location. Ideally located on Patong beach, very accessible for all activities and sights. B

But if one is prepared to walk a few hundred metres away, one can get a much better option at a third of the price.

Room Tip: Rooms on the south side are quieter
  • Stayed: July 2012, traveled solo
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3  Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2012

Stayed for 3 nights with 3 friends and presentation is nice but lobby is hot and humid, no aircon, no fan, no welcome drinks although i booked online. All bedrooms are on the 2nd and 3rd level... rooms no view but spacious... timid people might want to consider sleeping alone in a room... I heard eerie fingernails scrapping sound at night from the washroom and thought it was renovation... till the next day my friend had problems sleeping too cos it only happens when the sun sets...toilet was a bit old and rusty. Beds are good and comfy, food was same every morning, but lucky there is a burger king beside us. street snacks and drinks within the vicinity, as well as shopping too. The only thing memorable about this hotel is the massage at the 4th level... great!!!

  • Stayed: December 2011, traveled with friends
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1  Thank teresachl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2012

We stayed here in March just after our wedding in Koh Samui, we were pleased as when we arrived my husband & i got complimentary room upgrade but i have to say it was fairly poor. There was a dead cockroach in our bathroom, our shower and bath were very old and outdated the shower had no pressure and took ages to get warm and looked mouldy. The rooms had poor air conditioning circulation as alot of the time it smelt as if someone was smoking in the room but it was just coming through the aircon vents from other rooms, our friends who were staying at this resort said this all so. Our firends were walked in on when they were in their room by another couple that were given the wrong room key at reception, staff were friendly but reception staff had poor English, my brother & his partner were double charged for there room and it took the whole 4 days to get there $400 or so aussie dollars back to there bank account which they were so angry about as it should never have happened to start with. There was no lift, the pool was average and needed work, the only advantage is it is close to everything, but we would have preferred more quality and further away there was about 10 of us travelling together post wedding and no-one was satisfied with there accommodation here. However if you are travelling on a budget its ok.
I personally will never recommend any of my friends to stay here, nor stay here again, and if your trying to decide on Phuket V's Koh Samui, go to Koh Samui, or pay a bit extra and stay somewhere nicer in Phuket. Depends what your budgets is and what memories you want to have. It was average but ok. Atleast the linen was always clean.

Room Tip: you will not get a room with a view unless you ask for a suite.
  • Stayed: March 2012, traveled with friends
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1  Thank Natalie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2012 via mobile

worst hotel ever.. very dirty untidy rooms.. bad food.. i booked for 4 nights but i stayed 2 and that is it i could not tolerate.. had to book somewhere else.

  • Stayed: July 2011
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3  Thank chikov123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Palm Beach Front

Address: 66/2 Thaweewong Rd., Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#28 Top resorts Hotel in Patong
#35 On the Beach Hotel in Patong
Price Range: $24 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Royal Palm Beach Front 3*
Number of rooms: 62
Official Description (provided by the hotel):
Just a few step to the beach Near Patong Nightlife & Shopping ... more   less 
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Also Known As:
The Royal Palm Beach Front Hotel Patong
Royal Palm Beach Front Patong
The Royal Palm Beach Front Patong, Phuket

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