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“No water when taking shower” 2 of 5 bubbles
Review of Duangjitt Resort & Spa

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Duangjitt Resort & Spa
Ranked #97 of 319 Hotels in Patong
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“No water when taking shower”
2 of 5 bubbles Reviewed November 24, 2013

It's a terrible experience when stay here . Complained to front desk no hot water for shower . Staff check it but cannot fix the problem
. 2 nd night when taking shower , no water !did I stay at the B & B ? What a 4 star hotel ? How much I pay for the room ?

  • Stayed November 2013
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank JoeyLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,168 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
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English first
London, England, United Kingdom
Level Contributor
63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed November 18, 2013

I think when it was new it would have been amazing. The management must have let it slip and its still a good and massive resort but the service and the quality is not near what we expected.

Its still a good stay. Try to book it last minute and get good deals

Room Tip: Ask them for room near the reception as you might have to walk as much as 15 min to reach the main r...
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Saradindu_Das
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
68 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

This was our second stay at the Duangjitt after five years. We had had the most pleasant experience ever. Very friendly and helpful staff, We were very impressed with the hotel lobby and the warm welcome upon our arrival. The lobby was cozy and elegantly decorated with live music at nights which made it a special place for many to just hang out there and enjoy! Lush colorful grounds full of tropical plants made our stay so memorable. This hotel location is convenient and less than 5 minutes walk to the beach or main action of Patong to make it a good place for vacationers that wish to enjoy a peaceful day by the great very large pool with well staffed bar or quiet evenings. We had the family suit and the rooms so we enjoyed the multi floor double balcony with the great view of the garden as our kids did. The hotel was full of mostly couples and few with kids as us. The kids enjoyed the Duangjitt too because of the very large pool as well as the play area.
Food was good , not the cheapest for Thailand but not overly expensive either. Suggestion: your vacation will not be complete without the Duangjitt SPA experience. Try it and you will know why. Over all a great experience and would recommend this hotel to anyone wanting a quality and quiet stay being so close to the actions and shopping of Patong area and yet so far away….. .

Room Tip: Higher floors rooms will have better views
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  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank hossein_hosseini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hadera, Israel
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 12, 2013

very rude and stingy staff. every little thing costs money. the rooms are horrible, very old, smelly, airconditioning from the jurasic age, no water pressure in showers, primiyive plumbing, no door to toilet, horrible food, mosquitos everywhere, kids cant go to kids club without parents or paid babysitter. food is awful, once somethings finished they do not refill even if there are 2 more hours for breakfast. a big waste of money!

  • Stayed November 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank magori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, November 12, 2013
We would like to clarify your complain as following:

Upon arrival our receptionist informed you all information you should know including the extra charge for using our Kids' club if kids are under 14 years old of age.Your kid is 7 years old that is why we have to ask for extra charged only if you supervisor your kids while playing at our kids club. It will be free of charge. It is common regulation for all hotels that if any supplies in room broken or missing by the guests, that will be charged.

During your stay we hadn't received any complain of hot water issue, aircon issue, room smelly if you had notified us, we would have looked into it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Patong hotels

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

I stayed at this hotel August 2011. It's a nice hotel with decent breakfast and in a short walking distance to the end of Patong beach. It has a few pools, although when I traveled the one near our room was closed for works which we weren't notified about. Because the grounds are large this meant a fair walking distance to the other pools and it was also a decent walk to reception. Big grounds means lots of grass and nice trees but on a hot day walking for a few minutes just to get breakfast or get to the driveway of the hotel can be a pain - but I suppose it all depends on which room you get. The hotels location to Bangla Road is probably a ten to fifteen minute walk. It's not bad and theres some bars just down the road so there's not a great need to go to the main part. The only problem I had with this hotel was the renovations. Apart from the pool, they were also doing renovations in the room above us. It went basically 24 hours a day and there always seemed to be continuous banging. If this happens I would suggest asking for a room change.

  • Stayed December 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ng91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, November 12, 2013
Thank you very much for your review on our property. Please note that there is no solid construction now in our vicinity. It is just upgrading our lift therefore there was some noise during day time. Please note that it has now been done.

We are looking forward to seeing you very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

our latest trip to this hotel was not a very pleasent one on day 2 we decided to spend the day at the pool ,so my wife and i put our money and travel documents in the safe in the room, returned to the room around 3pm and at 6pm tried to open the safe would not open just came up error got in touch with reception who sent a lady over to open it at 7pm when we were going out for dinner i looked in my wallet surprise 3000 thai batt missing wife opened her purse $300.00 aust dollar missing everything was ok passport ect .reported it to hotel and police no joy they are going to look into it be carefull with your money ps their was more money in the safe but who ever took it just took some

Room Tip: a gassalong room
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank haggis27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, November 12, 2013
Please note that now the case is on the hand of the Police. We are under investigation process. This case has never happened before in our property. Our reputation and guests' safety are the priority things we concern.


After this case occurred, we are now upgrading our security system: set up more CCTV and appoint a staff who control the CCTV centre. We are working closely with Patong Police to ensure that there are petrol police inspected our property every day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
faridabad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 31, 2013

we had booked 1 superior room but they gave us 2 big rooms less superior and the very good thing was that,that they were connected by a door they both have good safe but we forgot the pass word but after trying for 2 times we remembered it and tried it always comming error error so we have to call the agent to open to get our passport and dollar money inspite this everything was good but of breakfast as we are vegetarian it was mostly non-veg things so we had to face problems there was no lunch and dinner

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank prince10824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, November 12, 2013
We are also very happy to learn that you had great stay with us. We will forward your feed back to our associate to share the happy moments with each other. We all are looking forward to welcoming you back very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Duangjitt Resort & Spa

Property: Duangjitt Resort & Spa
Address: 18 Prachanukroh Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Top resorts Hotel in Patong
#32 Family Hotel in Patong
#36 Romantic Hotel in Patong
#43 Spa Hotel in Patong
#47 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Duangjitt Resort & Spa 4*
Number of rooms: 508
Reservation Options:
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Also Known As:
Duangjitt Hotel Patong
Duangjitt Hotel Kathu
Duangjitt Resort Kathu
Duangjitt Resort & Spa Patong, Phuket

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