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“Not recommended if you have Thai friends or family”

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Duangjitt Resort & Spa
Ranked #88 of 319 Hotels in Patong
Melbourne, Australia
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Not recommended if you have Thai friends or family”
1 of 5 bubbles Reviewed May 2, 2013

Probably my worst holiday experience in Patong. Although this is a very beautiful hotel, I would NEVER stay here or recommend any of my friends stay here. The front desk staff of this hotel went out of their way to treat all my thai friends and sister in law like criminals. My sister in law was made to wait near the mopeds until I came down from my room. The hotel however has no problem letting men bring extremely loud "ladies of the night" back to their room for the night if they paid cash for an extra person. There is no wifi access in the rooms although their website claims otherwise. For the whole 8 days of our stay there were no english or movie channels on our television and although we spoke to reception on several occasions it was never fixed. The air conditioning was so bad in our room that it was warmer outside! It took 3 hours to get from 30c to 25c. The front desk manager did come to speak to me, promised she would do something for all our trouble, but did nothing at all. I have since been informed via facebook that the hotel is sending me a Letter of Apology (Mighty big of them!!)

Room Tip: Choose a room not facing the car park and make sure you have no Thai friends.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank honeychile99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
Thank you for your review. We always honour our guests never look down the guests .We ask for the ID card from your invited guests and not allow them go to your room because of our strictly protection policy. Non registered guests are not allowed to guest rooms unless escorted by the owner of the room. We are a huge property totally area of 36 acres and 508 rooms. We therefore are committed to the protection of both guests and the personnel's property and security system for our in-house guests. We are never rude to your guests.However we regret that we cannot make your holiday as enjoyable as it would be.
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1,189 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (189)
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Alicante, Spain
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

We stayed In the Duangjitt at the beginning of April for 12 nights, where we had a marvellous time. We also shared Songkram(Thai New Year) with the hotel and enjoyed the water fights in the streets where we had no chance of staying dry, so we joined in the fun and bought a water gun!! The hotel is a short walking distance to amenities.
The staff were smiling, friendly and helpful. We stayed in a Gasalong room, close to reception and the outside bar and BBQ area, we had fantastic views of the beautiful well kept gardens. The room was very spacious, with a separate shower and bath. It was kept spotlessly clean, with clean towels and sheets daily, which we say thank you to Pannie.
At breakfast there was a good selection of food to meet all tastes, always well stocked, and with no problem finding a table.
Whilst there, one of the three pools was closed, but there were always plenty of sunbeds, and clean towels daily from the helpful pool attendants.

This was our third time to Patong and would return to this hotel, and would recommend it to our friends.

Room Tip: The gasalong rooms are close to reception, and spacious. But there are no drawers to put your cloths...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maynespain_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
We are happy to learn that you had good stay with us. Songkran is the most popular festival in Thailand and also in Phuket. We cerebrate this festive event every year. We are glad to learn that your enjoy your wet day with us and wish to welcome you back again on your next visit to Phuket.
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Victoria, Australia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed April 28, 2013

Arrived back a week ago after a 14 night stay at this resort. Nothing but praise for the entire place. Staff so pleasant & really helpful, nothing any trouble, Rooms large & very comfortable. Breakfast's cater for every taste & dietary requirement.The entire place is so spotlessly clean inside & out they are always working to keep it so. The pools were amazing, gardens beautiful so close to the hussle & bustle but seemed like it was in a country setting very relaxing & peaceful.
My husband even received a lovely decorated cake on his Birthday .... FABULOUS !!!
Would certainly recommend this hotel to anyone We loved it so much we intend returning to this TOP NOTCH resort Can't recommend it enough !!!!

Room Tip: Get a deluxe room close to the entrance
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xiphi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
Thank you for your great review. We are so thrilled to hear of it. We are all looking forward to welcoming you back on your next trip to Phuket.
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Moscow, Russia
2 reviews
5 of 5 bubbles Reviewed April 22, 2013

A lot of information can be found here on Hotel's facilities. Territory is really green and lushy. We were accomodated far from road so plant fumes and birds singing are really setting very peacefull and relaxing mood. But actually I would like to focus on something different.
We married approximately a month ago, so staying at Duangjitt was our honemoon. And I would like to give thanks to manager Pattama Longhan and our waiter Boon Rawd from F/B Group who arranged a romantic supper for us!
There were some reviews telling that personnel of Hotel is not often enough responsive. So I would say, It wasn't a case for us, we've met people that were really helpful !

Room Tip: Take bungalows which are far from road (noizy cars) and main lobby (evening singers). They've a...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_and_Nataly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
Thank you for your wonderful review. We are looking forward to seeing you again on your next trip to Phuket.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed April 19, 2013

Have just arrived home from a 16 night stay at Duangjitt, we have been to Phuket on 9 other occasions and this time was our most relaxing and enjoyable. The rersort is huge - 3 large pools, beautiful gardens, rooms are a good size and well layed out. We found staff to be helpful and very pleasant. Great resort for families - the kids will love the Magic Mushroom, this is an area in the gardens that has been alocated for them to play. 5 minute walk to the beach, plenty of money exchange outlets, restaurants and shopping close by. Well worth checking out the website for more information. We will difinately be going back with a group of family and friends next year.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sandyf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 16, 2013
We are very glad to learn that you had such good time with us.We look forward to welcoming you back really soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
112 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed April 19, 2013

This had to be once of the largest resorts I have stayed in-The grounds are extensive and pools seems to go on forever. Lovely garden walks and plenty of wildlife and flora/fauna to see. Ideal location just 5 mins walk from the beach and hustle/bustle of Patong.

Stayed in a Deluxe room with pool view. Huge rooms with great amenities (safe, aircon, fridge etc). Lovely balcony and large bathroom with shower. Cleaners worked really hard and the linen was spotless. Tv had moves and Eurosports-Bonus. Free bottled water daily.
Great views over the pool area.

The Mushroom club for the kids was a lifesaver- free to use if you stay with the children or 150BHT per hour. Offered lots of activities and my 5 year old loved the staff and asked to go daily. Plenty of toys/books/puzzles etc plus computers and DVDs.

Reception staff were so helpful and polite. Speedy checkin with a ride in the golf buggy to and from our rooms with all the luggage. Free Wifi in the lobby which was quite speedy.
Lovely seating area with huge cushioned loungers-great to relax in when caught in a thunderstorm.

Breakfast was served in the Outdoor restaurant-Huge variety for any palette. Fruits, local cuisine, bacons, eggs etc...lots cereals. Endless tea/coffee. plenty of pastries and breads. the service was excellent and staff very smiley and happy.

As this is such a huge resort, I was suprised it was actually easy to get sunbeds no problem. There are hundreds if not thousands at this hotel but didnt seem to be too busy. Pool towels available daily 9-6 pm.
3 pools open and didnt find the third until our last day. My daughted loved the waterfalls and log over the pool. Just amazing and best pool Ive ever seen outside waterparks.
Beautiful well maintained gardens, pagodas and flowers.

Used the tour desk and their own taxi service for transfers-on time and good info
The spa had loads of special offers and was amazing - The gym we didnt use but looked good.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cles22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
Thank you for your review. We are thrilled to learn that you had wonderful stay with us. We are so proud that we can exceed your expectations and of course, will keep going on working hard to meet our guests expectations. We look forward to welcoming you back very soon.
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 16, 2013

my wife and i stayed at Duangjtt hotel from the 03-04-2013 till 13-04-2013 , and tell you what ? it was horrible experience. The toilet got blocked 3 times due to a bad flush system that they have changed at the end , The aircon breakdown twice . The shower hot water serviece wasn't working . when i spock to Management about it , ( they always trying to found excuses , instead of acting on it ) . beside breakfast was very poor with lazy staff around not doing them jobs . And @ the end , the would not call me a taxi at the loby due they are buzy at the time .
I though i was a client , but at the end ,i m just a number.
Tell you what guys? ,Never again at Duangshitt hotel. oh yes it was DuangShit hotel . I'll give it 3 stars,and it will be a 3 stars hotel. just a matter of time.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K C K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
muek, Guest Relations Manager at Duangjitt Resort & Spa, responded to this review, May 11, 2013
We have read your review with regret that you did not enjoy your stay with us. We have collected all your comment tothe management minutes meeting. Thank you very much for your review and apologise for any inconveniences caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Duangjitt Resort & Spa

Property: Duangjitt Resort & Spa
Address: 18 Prachanukroh Rd | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#24 Top resorts Hotel in Patong
#32 Family Hotel in Patong
#36 Romantic Hotel in Patong
#39 Spa Hotel in Patong
#46 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Duangjitt Resort & Spa 4*
Number of rooms: 508
Reservation Options:
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Also Known As:
Duangjitt Hotel Patong
Duangjitt Hotel Kathu
Duangjitt Resort Kathu
Duangjitt Resort & Spa Patong, Phuket

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