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“Much better than we expected”

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Sunset Beach Resort
Ranked #49 of 319 Hotels in Patong
Certificate of Excellence
Milton, Australia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Much better than we expected”
5 of 5 bubbles Reviewed October 18, 2013

We were very happy with our recent stay here. We requested a room on the top floor, which we got. A lovely room, well appointed and cleaned spotless every day. The room could have been a little more decorated with a bed runner and some coloured cushions, but it is 3 star and we got a lot more Than expected.The beds were a bit hard, but welcome to Asia, they think this means better quality. Loved the separate shower to the bath and the lovely terracotta tiles made it feel like we were in Tuscany. The pool is the best you will get anywhere. Lots of chairs available and the areas are very well maintained. We loved that we were out of Patong a little. It is so lovely to be able to sit at breakfast and look out to sea, yet be out of the hussle and bussle that is Patong. The shuttle was more like every hour than half hour and unfortunately the driver has zip personality, but hey, it is an extra bonus and you save 200 baht every time, so worth the wait and we were very appreciative hat the service was available at all. Breakfast variety and the staff were fantastic. We ate dinner in the restaurant 3 times and found the food wonderful. You MUST try the crab and corn soup. I understand what others are saying about the staff at dinner though. We were often laughing at their lack of service, but others didn't find it so funny. They should do a training stint with the breaky staff. Overall, great stay, great place and loved the location. We will recommend to others, this is not a 5 star experience, so don't expect it to be.

Room Tip: Get a pool view room on an upper floor
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goghy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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911 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Cape Town, Western Cape, South Africa
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

We stayed 6 nights at this hotel and it was great. The rooms are nice and spacious and the air conditioning works well. WiFi access was good and fast. Drinks in the pool at the pool bar was great as well. Walking from your hotel room to reception you cross a small road, if you follow this road left about 20 metres you will see a staircase and a massage sign. My wife and I received a full body massage here for 600 Baht and it was excellent. Very professional and friendly staff. Over all the food was good and the staff friendly.

They also have a free taxi service that drops you off in Bangla road each half hour. We then went to Phi Phi Island for 3 nights. Next time around we will do 3 nights Phuket and 6 nights Phi Phi Island.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
103 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
1 of 5 bubbles Reviewed October 15, 2013

My daughter and I were unfortunate enough to get a "good deal" from Escape Travel that included this filthy excuse for a resort.
We stayed from 1st to 9th October and were violently ill on our 3rd night and unable to leave our room for 36 hours.( been back in Tasmania 5 days & still not completely better).
An Australian traveller that we did not know knocked on our door to offer us a bottle of disinfectant to clean our room as a cleaner had been seen wiping around the toilet and then wiping out the coffee cups with the same cloth.
The room smelled of mould and we tried to mask this by burning incense each day.
We had to sit a towel over our right thigh every time we used the toilet as the air conditioning leaked from directly above.
There was a mars bar wrapper under 1 of the beds the day we arrived and it stayed there until day 4.
There was never any cleaning product or washing up detergent used to clean the room.
The lights are so dim in the room that it wasn't until our 2nd day (when I purchased a torch) that we were actually able to see how filthy the bathroom in particular was!
Breakfast was quantity but certainly not quality. Ate dry toast and fruit as that was all we trusted until finally deciding to pay to have breakfast elsewhere.
Had 1 night meal there which left a lot to be desired and we ended up sharing that with a cat and a cockroach.
Funnily enough, we could not open the Trip Advisor site at this "resort"...go figure.
Honestly, no matter how good a deal it appears, if it is the Sunset Beach Resort, for your own health and well being, steer clear.

Room Tip: Our room #2202 was very close to the annoying sound of a "false" waterfall that was switch...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CindyKage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunsetmanager, General Manager at Sunset Beach Resort, responded to this review, December 8, 2013
Dear CindyKage,

Thank you for your helpful feedback. We put the highest priority on ensuring that all hotel areas are kept spotlessly clean. I have discussed your case with our service team. It turns out your were accidentally given an unprepared room. The housekeeping department have improved for making sure all of the rooms are clean and hygiene. The cloth we used to room cleaning is from the unused towels. It looks same but the size for coffee cups and toilet is different. The air conditioning leaked was repaired after received complaint. Our chef committed that the food will always fresh and clean. We would like to apologise to you for this error and the inconvenience caused.


Sincerely yours,
Worapol Ungtrakul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 8, 2013

Upon arrival, 21h00, no caddy-boy helped to unload shuttle and carrying suitcases to reception. Being disabled with stroller & cruthes.Confirmed late check-out for final day, 1100Bht, despite late check in, Non-negotiable!
Room Junior Suite with kitchenette: Not up to standard, no bed runners or flowers to create that welcome feeling and an old 54cm TV compared to other units having LCD TV’s. The air conditioner unit in the dining/living room runs perfect however the one in the bedroom is like a fan despite adjusting temperature to lowest. The bathroom floor has not been washed or sanitized and the plug within the tub needs to be inserted manually, at one time it could not be released and had to wait for assistance the next day to fix to drain. The cutlery is all mix and match together with utensils. The mixer in the sink only runs cold water and no cloth or dishwashing liquid provided. The unit itself is filthy from corner to corner with dust.
The shuttle being provided is a blessing in disguise since it does not run on time every 30 minutes to the clock.
Breakfast served: Basic, not a huge variety compared to another resort stayed in Patong Beach.
Our group together with other tourists got sick within two days vomiting with stomach disorders.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
117 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 bubbles Reviewed October 2, 2013

If mouldy smelly rooms, mouldy curtains, dirty toilets, floors, grouting, bedding, cockraoches in the hall way is for you and your standard, this is a perfect place to stay, if not, STAY AWAY. Take my advice.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Illona0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed October 1, 2013

We stayed for 4 nights in a twin room. Room had a lovely view of the pool with a decent size balcony. Room was spacious and all the amenities were sufficient...however this hotel is not clean and rooms are not cleaned properly on a daily basis. We had some troubles with the free shuttle bus that was not on time a few times...having us to wait about an hour on the corner of Bangla road after a long day of shopping. If you visit PHuket for the first time, consider staying in a hotel located in Patong Beach such as the Destination Hotel. Breakfast was okay....but we were weary of the hygiene and cleanliness in this hotel since everything is very old and not properly maintained.
Overall not a terrible experience but I wouldn't visit again. Think carefully before you book!

Room Tip: Rooms with a pool side is much better than those looking out on the road!
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelchick030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed September 25, 2013 via mobile

Very clean, well decorated and excellent service. Just out of patong but a free shuttle bus takes guests into the town every 30 min from 9-21:00... Great value for money. ;) The pool is wonderful and necessary. I would not stay in Phuket more than 2 days but if you want to shop you may disagree. The beach in front of the hotel is average at best. The food is good but not excellent but there is nothing from stopping you going somewhere else for some food. The bar was nice and prices reasonable.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiraRawlins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Beach Resort

Property: Sunset Beach Resort
Address: 316/2 Phrabaramee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Top resorts Hotel in Patong
#19 On the Beach Hotel in Patong
#24 Romantic Hotel in Patong
#28 Family Hotel in Patong
#28 Spa Hotel in Patong
#33 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunset Beach Resort 4*
Number of rooms: 131
Official Description (provided by the hotel):
SUNSET BEACH RESORT - The best value hotel located at the Quiet Beach Front in Patong Area, Phuket. Sunset Beach Resort is for those wanting to be away from the hustle and bustle of Patongs main strip but close enough to visit it with a very short trip to the town center. Our hotel has many sea view rooms, a free form pool beach front restaurant and bar, FREE shuttle bus to Patong every 30 minutes and much more. ... more   less 
Reservation Options:
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Also Known As:
Sunset Beach Hotel Patong
Hotel Sunset Beach
Sunset Beach Resort Phuket
Sunset Beach Resort Patong, Phuket

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