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“Good and Excellent place”

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Sunset Beach Resort
Ranked #51 of 322 Hotels in Patong
Klang, Selangor, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good and Excellent place”
Reviewed October 18, 2012

Spent for 4 day 3 nights at there.
* Good environment and room are clean & tidy
* 10 mins from the Patong town.
* Free shuttle every 30 minutes ( Last shuttle at 9pm)
* Nice breakfast included every morning 6am-10am.

Average Good & Budget hotel...

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CammieChin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Johannesburg, South Africa
Level 4 Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 14, 2012

The hotel is on Kalim beach, which is very rocky and not good for swiming. The rooms are nice, but the lace curtains were grubby and the linen marked and torn. The place seemed clean. Pool towels were also marked. The shuttle service ends at 9 pm and has only the Bangala road pick up. Our room had a beach and pool view and the bathroom was really nice with a seperate shower and plentiful hot water. The hotel had many Afrikaans and Australian visitors as well as Asians and Russians. The Thai singer sang Afrikaans music adn we felt very at home. The pool is kept clean and the resturant prices not bad at all. The grilled cheese though needs some work before it becomes a good meal to have.Vegetarians are catered for in a small way.Breakfast was very good and covered most tastes. Front desk staff were pleasant. THe tour desk was more expensive than Mr Sam's which is down the alley from the hotel. Sccoters can be hired from the hotel on a daily basis. The walk from Patong beach is around 30 minutes and not too bad, but it is hot and up hill. Pop into the 7/11 stores on the way and buy a cooldrink for 14 baht, or a beer for around 25 baht to help the trip. We had sundowners every day with a quart of beer 46 baht and a can of sprite at 14 baht, which delivered two beers and two shandys to wtch the magnificant sunset in the evening on the beach.

Room Tip: Ask for the rooms facing the pool rather than the beach if you want a quieter room. Studios are also...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gailgibson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunsetmanager, General Manager at Sunset Beach Resort, responded to this review, October 17, 2012
Thank you very much for your feedback. We are glad to serve you while staying with us. The main policy of our hotel is to serve the best for our guests to ensure that they have a good experience here. If we have a chance to service you again, we will try our best to make sure that you will have a happy time here.
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 13, 2012

Had a great time, didn't spend much time at resort, breaky great amazing omelette with extra cheese yummmm, had shuttle every half hour which was great, good price food at hotel, fantastic club sandwich. Let down was staff just could not understand English well at all, and staff were not friendly at all. But we had a fantastic time.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunsetmanager, General Manager at Sunset Beach Resort, responded to this review, October 17, 2012
Thank you very much for your feedback. It is the useful information to improve our standard of service. I have already arranged “the service mind program” to ensure that all guests be happy while staying with us. Finally, if we have a second chance to serve you again, we promise you that we will try our best as we can.
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Cape Town, Western Cape, South Africa
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 10, 2012

definately value for money, with lovely clean rooms and friendly staff. the transport shuttle into town was an added bonus.enjoyed lovely meals at the hotel, while the one-man band played some delightfull music, including some songs in afrikaans. a nice peaceful setting after a busy day in town.

Room Tip: rooms with a sea view tend to be noisy, as can the rooms around the pool area. we had a room without...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Llewellyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 10, 2012

Visited this hotel 2 yrs ago and was very impressed, so decided to re-book this september and was very disappointed in the decline of the whole place. I'm sure it has changed hands as rooms were dirty and my friends 17 year old daughter ordered room service and within 30 mins was violently ill so bad that the doctor had to be called, bathroom was not cleaned I got sick from the breakfast for 2 days, so for the last week we just ate vegemite sandwiches and cornflakes. I arranged to speak with the manager who instructed the chef to cook for us, but we were too scared to eat at all there, he also had a lovely bunch of flowers put in our room but not good enough. Some of the staff were very rude, except for Chilada and the Bell Boy who has a tattoo on his neck these 2 were very helpful, but the rest need a course on manners and English lessons. Sorry would not go there again.

Room Tip: Could not recommend any tips
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bernadette s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunsetmanager, General Manager at Sunset Beach Resort, responded to this review, October 17, 2012
First of all, We sincerely apologise for all inconvenience while staying with us. I have already arranged “the service mind program”. Our hotel has hired a nutritionist to ensure that the food poisoning is not from us. We have many food poisoning reports from our guests who eat lunch on cheap day tour from agents nearby the hotel or eat at street restaurant in Patong. Finally, we wish that we will have a chance to serve all of you again. We do promise to try much as we can to make the your stay 100% enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 4, 2012

We had 4 nights at the Sunset Beach and, as a couple, and it suited us perfectly.

Our travel agent (Student Flights) booked four nights at the last minute for us when we decided to slot in a visit to see some Aussie friends in Phuket. Sunset Beach was a great choice for us. Not too far from Kamala where they live and fantastic value for money. We booked a deluxe room and were allocated not just a room but more like an apartment with separate living room and kitchen. It was just about as far from reception as you can get but well worth the extra walk for the size of accommodation and it still had a view of the pool from the balcony. It was nicely furnished and we had no problems with housekeeping as reported by others.
Breakfast was a good buffet with enough choices to satisfy but clearly not enough staff to look after the big number of patrons at times. We had to help ourselves to coffee but that was OK.
A gym is essential as the doctors have ordered us to exercise every day and the fitness centre was just right for us. Nice pool too that reminded me of the river thing at Waterworld.

Like others we had some good and some terrible service. Our waiter at lunch was just the best - friendly and sincere but one evening just after some rain we wanted to sit at the outdoor bar to wait for our friends and could not get anyone to find a towel to wipe the seats down. Our request met with a refusal! The worst customer service ever in 10 trips to Thailand.

The location, outside the seedy part of Patong, the views of the ocean and close proximity to massage, travel agent and a few shops plus the frequent shuttle to the centre of the action, meant the hotel had everything we needed. We used Mr Sam, just down the road, for a taxi back to the airport as he quoted 700bht, a hundred cheaper than the hotel but still 200 more than the taxi from the airport. Should have grabbed a card from the taxi driver on the way in.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank freddy45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 26, 2012

Enjoyed our first stay here in 2007 so much we decided to revisit. We were given a room in the front block on the 4th floor. It was OK but didn't have much of an outlook, so we asked if we could be moved to a room in one of the rear blocks. That was no problem and in fact, the new room was better than the first, having a shower recess, instead of just the hand held shower in the bath. Hotel fittings, floor tiles, windows, etc, all looked tired though, worn, with stains and marks.

Housekeeping standards varied from day to day, depending on who made up our room. Some days it would be no hand towels, other days the consumables not replaced. Sheets and pillows felt damp the whole time we were there (2 weeks) which may have been an air conditioning issue rather than housekeeping.

Service in the dining room/restaurant was terrible. Ordered drinks didn't arrive and the timing between courses varied from the next course arriving before you had finished your current course to waiting 30 minutes plus for the next course. As mentioned by many others, not a lot of smiles from wait staff, some of whom seemed to preferred to chat to their workmates rather than serve customers. This was even more evident at breakfast when trying to get a cup of coffee/refill. In the end I (and many others) gave up and self served.

Poolside, most of the beach umbrellas were broken and wouldn't open at all or stay locked open so you had to cover up with clothes or a towel if you wanted to stay any length of time and not get sunburnt. Pool bar was staffed intermittently, which was probably a blessing, very few loud drunks disturbing the peace. Some less considerate hotel guests obviously couldn't read, or didn't care about disturbing others, using the pool as late as 1am, when it closed for use at 7pm. Hotel never policed the pool area. I daresay it will take a drowning before they act.

Even the hotel shuttle service declined - a number of times we waited at the Bangla Road pickup point and it never arrived.

The one exception to poor service was reception. Always helpful and a couple of them knew the value of a friendly smile when dealing with guests.

Would we stay at Sunset Beach again? Probably not.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kaandjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunset Beach Resort

Property: Sunset Beach Resort
Address: 316/2 Phrabaramee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#17 Top resorts Hotel in Patong
#20 On the Beach Hotel in Patong
#24 Romantic Hotel in Patong
#28 Family Hotel in Patong
#28 Spa Hotel in Patong
#34 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunset Beach Resort 4*
Number of rooms: 131
Official Description (provided by the hotel):
SUNSET BEACH RESORT - The best value hotel located at the Quiet Beach Front in Patong Area, Phuket. Sunset Beach Resort is for those wanting to be away from the hustle and bustle of Patongs main strip but close enough to visit it with a very short trip to the town center. Our hotel has many sea view rooms, a free form pool beach front restaurant and bar, FREE shuttle bus to Patong every 30 minutes and much more. ... more   less 
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Also Known As:
Sunset Beach Hotel Patong
Hotel Sunset Beach
Sunset Beach Resort Phuket
Sunset Beach Resort Patong, Phuket

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