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“Ignorant staff”

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Deevana Patong Resort & Spa
Ranked #11 of 321 Hotels in Patong
Certificate of Excellence
Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Ignorant staff”
Reviewed November 11, 2012

Stayed in a garden wing in October 2012. Room was ok, nice bed but didn't get proper sleep - very noisy air conditioning, every morning around 7 am someone was making a lot of noise walking down with a trolley full of bottles or dishes i suppose (Breakfast starts early, around 6 am). Couple times had to use earplugs. Make sure you put do not disturb sign outside your door, otherwise you will be disturbed several times a day. Not happy with cleaning service, left us without no towels one day. no towels at all! all towels including beach towels were taken away. Just to mention we didn't ask for fresh ones. When we asked on reception for any towel just to take a shower, they replied "ok, 5 min" Had to wait for 40 minutes, then made another phone call, same answer again. 20 minutes later came a girl with one small hand towel... Told her we are looking for an ordinary towel to take shower. she replied,ok I'll go and check on reception. And never came back :( Couldn't wait any longer, we were in a hurry. Took shower, used small hand towel and left. When leaving key on reception asked a girl what's the problem with towels,she replied all towels were sent to laundry and didn't come back yet. I said they were supposed to tell that from the start, so we didn't have to wait so long... then she replied something in Thai language, so i suppose was something like p*ss off! Breakfast wasn't great, same food every day, salads full of mosquitoes. We are not fussy, but that's too much..
Was very nice of them to organize a cake for my birthday, that was a pleasant surprise :) Some girls on reception were really nice and helpful,unfortunately can't remember their names.. There was a really nice Russian girl, think her name is Nina.. she solved all our requests in a professional manner without any delay.
Nice pool, water ok for me,but my partner said it could be couple degrees colder.
Resort in a great location, walking distance from beach and Bangla street.

Room Tip: We stayed in garden wing, maybe spa wing is better...
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  • Stayed October 2012, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank DinaGa1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 10, 2012

I stayed in the garden room for a week.
Positive side- great location, away from the noise and crowd. Great walkabout to the seafood market just around the corner. Good bargaining as well and u cam bettet bargains there than the beach side markets. Clean toilets in their hotel and outdoor pool area. Pool was nice. The happy hour was a cheap deal. Customer service was really good from the time u step in. Room service was nice. They would leave letters underneath our door which was good to notify of our time for our bus or tours . Give us fresh towels when we needed which was really nice.
Negative side- room was average.. insects kept coming in. So make sure you have bug repellents or something.. We left our towels to dry on the outside chairs, when we arrived back there were three cats on it (but that's just me with cats) Tv sometimes didnt work. Toilet flush didn't work sometimes. So make sure to hold it for a few secs. The water in the shower was always cold and when u tried to make it warm .. It just quickly changes to freezing cold. And the water will over flood the bathroom took a while for the water to go down the same thing with the water sink. Aircon was slow! Done my laundry service and it took up to three days for them to return my clothes and they charge you a lot( I'd rather go around the shops and get it done for like 200 baht for a kilos worth) also the crap bit was they put a colour thread through the clothes but it's hardly noticeable cause inside ur clothes but trying to get it out was a trouble.. Mini fridge was okay. Also the walls are thin so sometimes we can hear the next door if they are being really loud. Oh and watch where your walking at night cause there's crabs, frogs, little snakes around the grass area.
Make sure if your going to ride the bikes to get a photocopy of your pssport cause they ask to hold your passport which I wouldn't trust.

But to be honest.. We weren't even in the hotel for the most of the time ., so it didn't annoy us that much.

  • Stayed April 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kpetr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
181 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed November 6, 2012

We booked this accommodation as a Groupon voucher which we then extended. Wasn't sure what to expect as the accom was in the Garden Wing section, and there had been quite a few negative reviews on TA about it. However, we were pleasantly surprised. The room was spacious, clean, included TV, lounge, safe, kettle, tea and coffee. The bathroom was lovely, open wet area with shower, they gave us toiletries in big bottles, and the pool and hotel towels were replaced if we wanted them to. The grounds outside our room were beautiful, lush and green, lots of palm trees and orchids. And the pool was gorgeous, just what you need after traipsing around the markets or Phuket. The bar at the pool was great, nice to relax and have a cocktail (or 2), and a light meal or snack. Our package didn't include breakfast, but we walked through the area most mornings and the buffet spread looked impressive. Staff were friendly and helpful, saying hello to us each time we walked past, ready to help if we needed anything. Our only problem was a couple of loud drunk neighbours banging on their door at 3am on our first night, but other than that, the resort is quiet and peaceful. Didn't find mosquitos, ants or any other insects to be a problem. Aircon was a bit noisy but we just turned it off and slept well. WiFi connection worked perfectly in our room, we were in the block closest to reception, also worked fine around the pool area, not sure how it is in the further blocks. Favourite thing was the gorgeous Oi, the pancake lady, who sets up her stall just at the hotel entrance, always with a firendly wave and greeting, and makes the yummiest pancakes I have ever had!

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Leonek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deevana_Patong, Room Division Manager at Deevana Patong Resort & Spa, responded to this review, November 9, 2012
Hello Leonek,

Thank you for sharing your comments and photos! I am delighted you had such a nice stay with us and it is an honor to have you called us Oasis!

As I mentioned here all the time, our location is a great combination of privacy and convenience, only minutes walk from Patong downtown or a 10-15 minute trip to Patong beach.

It is great to see all the recent efforts from the team and their friendliness turning into such magical experiences as well as a great impact on your pleasant stay.

I would just like to let you know that all of the team here enjoyed welcoming you and hope that you will think of us when visiting Phuket in the future.

Hospitality yours,

Thanongsak Wattanathai
Room Division Manager
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brisbnae
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2012

Stayed at this lovel resort for 7 days last week, wish we had stayed longer as had a lovel visit to phuket. We stayed in the garden rooms, lovely huge room with a king size bed, rooms cleaned every day, air conditioning was a bit noisy but it was defiantly working. The resort is in a great location, walking distance to most things that we visited and they offer courtesy buses to patong town and the beach. Breakfast every morning was great, grounds lovely, and pools fantastic. Staff friendly. Free wifi plenty of restaurants, coffee shops and bars even though we did not utilise them. Would recommend this hotel, great value for money. Would recommend visiting phuket and defiantly sampling the local culture and food, especially the banana pancakes from the lovely lady who has the cart just outside of the resort, she was the most friendly local we came accross.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank delona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deevana_Patong, Room Division Manager at Deevana Patong Resort & Spa, responded to this review, November 9, 2012
Hello delona,

I am delighted to hear that you found Deevana Patong Resort & Spa as a lovely resort, this best compliment you could ever make to us and we thank you for that.

Your blissful review about the quality and convenience of our facilities are very much appreciated as well as those regarding the breakfast and friendliness services from our team.

It is great when traveler take the time to provide their five- star vote of confidence in our resort, so, thank you once again and I certainly hope I will hear from you in the future to ensure we arrange yet another lovely stay with us.

Hospitality yours,

Thanongsak Wattanathai
Room Division Manager
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Caerphilly, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2012

Booked three rooms in spa wing from 19 Oct to 1 Nov on the whole rooms were fine comfortable and good powerful showers but ... was let down by the air conditioning in 2 of the rooms (3203 & 3301) in room thermostat / controls had no effect and complaints to management made no difference. Room 3204 on the other hand was OK. The staff are friendly and provide good service. Only other problem was trying to get a late checkout, asked 5 days before we were leaving but told could only be booked on the day first two hours free then 150 Bhat per hour acceptable. On the day however initially no rooms avialble but when pressed said we could have room until 3.00 pm for 900 Bhat, this offer disappeared when i pointed out the earlier stated charges then only offer made was room 3301 until 1.00 pm but didn't take this up and we decided to get Tuk Tuk to the cool of Jungceylon shopping centre. Would I stay again -- maybe if the air conditioning sorted out but there are much nicer resorts a few Kms further south

Room Tip: check air conditioning before you commit,rooms facing east and north get less sun
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 73JonB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deevana_Patong, Room Division Manager at Deevana Patong Resort & Spa, responded to this review, November 9, 2012
Dear 73JonB73,

First of all, a huge thanks for taking the time to write such a detailed review of your stay with us.

While we are disappointed to see you marked us so lowly, I would agree with the positive points that you found with your experience.

I am very sorry to hear that the air con issue was not able to follow up correctly. Your comments have been shared with the relevant department heads and team members concerned. Rest assured that we will work towards improving our services and facilities further.

Please also accept my sincere apology for any inconvenience and confusion we may have caused you regarding late check-out information, the request is subject to room availability. However in the meantime, we are most concerned on both flexibility and alternative choices to be provided to ensure our guest will enjoy the rest of their stay on the departure date which we have gained a lots of guest last impression.

Again, I sincerely thank you for value feedback and I hope you will accept my apologies. At this stage, you may hesitate to come back to us but I certainly hope it won’t be the last time we welcome you to Deevana Patong Resort & Spa and we can then demonstrate our improved services to ensure that next time you will have such a great stay and give us more positive like so many others.

Hospitality yours,

Thanongsak Wattanathai
Room Division Manager
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Antwerp, Belgium
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 5, 2012

Before arrival at Phuket Patong Beach I knew that Patong was very busy, crowded, with people trying to sell their stuff in obtrusive accosting way and with an effervescent nightlife. I was very happy to have made reservation in the Deevana Patong Resort & Spa, because at this resort I found a very quiet, nice and hospitable oasis very nearby the center of Patong and very nearby the beach. The staff is very friendly and helpfull. I stayed there as single and I had a very nice, clean and comfortable room with a view on the tropical garden, very quiet in the night. The buffet-breakfast was delicious. I didn't have dinner in the resort. The roomrate was really very reasonable. During my next visit at Phuket, I will for sure go back to this resort! To recommend!

Room Tip: best rooms located around swimmingpool and tropical garden.
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacques s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 4, 2012

We stayed from Late Oct to early Nov and found it a wonderful place to stay. We had staff that was friendly and honest. I left my wallet with over 30000 baht in my room several times and it was never touched by house keeping. We took teenagers and they broke a few glass bottles and house keeping was better than the Novotel in Melbourne. The room was 40-45$ a night and our aircon cooled the room comfortably to eat and sleep really well. We weren't there to look at our hotel room every day and night so if you want to just pay and stay in your room no hotel will ever be good enough. Breakfast is varied everyday and it is REALLY close to everything. Say Sawadi Ca to Aoy (pronounced Oi) who runs the pancake cart out the front, take cash cause the exchange rate their is much better then the ATM's or at the Singapore/Australian airport. The beauty salon at the end of the lane is worth a visit! Great place to stay and we will go back.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wrinkles30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deevana Patong Resort & Spa

Property: Deevana Patong Resort & Spa
Address: 43/2 Raj-U Thid 200 Pee Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Patong
#8 Spa Hotel in Patong
#20 Romantic Hotel in Patong
#20 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Deevana Patong Resort & Spa 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
Deevana Patong Resort And Spa locates 200 metre from Patong Beach whilst has never been effected by tsunami and has been operating as usual. ... more   less 
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Also Known As:
Deevana Patong Hotel Patong
Deevana Patong Resort And Spa
Deevana Patong Resort & Spa Phuket

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