We arrived at the Deevana Hotel on the 28th of June 2011 for our Honeymoon trip. This trip was booked by my sisters as a gift for our wedding so we had no idea what arrangements had been made.
I later found out that the room booked was a 'Standard Garden Room', and I also found out what that meant.
After searching on Trip Advisor, we saw it was a fantastic hotel and remained confident we were going to have a great stay. Unfortunately, when we arrived, we were in for a big surprise.
The staff were very friendly upon our arrival and didn't take long to give us the key to our room. They did tell us that we should return the key back every time we left the hotel, otherwise we would have to pay 3000 Bhat if we lose it!
The receptionist area is open and not air conditioned, so wether your inside or outside, its pretty much the same as its open toward the garden and you can’t sit there to ‘relax and cool down’ as they prepare your papers/room. We did receive a voucher for two free welcome drinks, which we never got to use…(keep reading!)
In any case, we started walking toward the room and saw the renovations that were taking place. Workers were carrying very old doors which obviously had been ripped from old rooms.
When we arrived to our room, we were really upset that the travel agency in Greece did not inform what a ‘Standard Room’ means. The room was a 15-20 year old room. The front door (entrance) was absolutely unsafe, the type you find in old buildings with a circular knob and a button in the middle which was the lock. To provide additional protection, they added a cheap sliding lock which didn’t really do much. If someone wanted to break into the room, it was an easy task as the door didn’t provide much protection than that of an internal room door.
The bed sheets were clean, however the decoration around the lower body of the bed was dirty and despite the brown colour, you could easily see the dirt marks. The bed mattress was extremely hard and felt like thousands of people had slept on it before - surely you wouldn't get a good night's sleep on it and it didn’t give the feeling of a nice clean bed, despite the staff’s efforts to decorate it for our arrival.
The Bathroom was clean, however it was old. The room’s furnishes were also old with a lot of signs of damage and wear throughout the years. Also, the thongs provided for the swimming pool were not brand new.
The seats outside our room were old standard white-plastic seats, which too were dirty.
We stayed just around 20 minutes in the room and after recovering from our shock, we went to the reception and asked to be upgraded to their best room. Unfortunately, there were no other rooms, so we checked out from the hotel, despite the fact we had 5 nights prepaid. I personally couldn’t care less about losing the money, as the experience was an absolute killer.
We did notice that the initial staff wasn’t so friendly in their response to our problem, especially when we told them we wanted to leave the hotel. We purchased an hour’s worth of Internet access (yes, they Charge you for Internet Access!!) in order to start researching on Trip Advisor and decided to go for the Marriot Courtyard Hotel. One lady at the receptionist later on did provide some information to help us choose between two hotels we selected.
In short, if you’re a backpacker and don’t care too much about hotel room luxuries, the hotel’s standard room are pretty much ok, but I wouldn’t dare recommend it for couples or people who don’t mind paying a bit more to get that higher-quality experience.
Overall, a major disappointment with their standard rooms and some problematic staff at the reception. We also disliked the idea of having to pay for Internet access, especially after the problems we encountered with our room.
- Official Description (provided by the hotel):
- Deevana Patong Resort And Spa locates 200 metre from Patong Beach whilst has never been effected by tsunami and has been operating as usual. ... more less
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- Also Known As:
- Deevana Patong Resort And Spa
- Deevana Patong Hotel Patong
- Deevana Patong Resort & Spa Phuket