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“was great but not anymore!”

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Thara Patong Beach Resort & Spa
Ranked #74 of 319 Hotels in Patong
Certificate of Excellence
South Africa
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“was great but not anymore!”
1 of 5 bubbles Reviewed October 19, 2013

Having stayed here 6 times, this was the absolute worst, and the last time! The staff are very arrogant and rude. We arrived by taxi organised by the hotel only to be told the room we specifically booked was occupied as late check out and would only be ready at 4pm! We complained and we were given a massage voucher for the Thara Spa which, when we wanted to redeem it we were told it was not for the spa but the open air massage area. The hotel has not been well maintained and the signs of disrepair are evident in the cracked pool sides and damp walls and water elephants not working. Any complaint is met with apparent lack of understanding of English. The breakfast remains great with a good selection.

Room Tip: Dont stay here, there are plenty of better hotels to choose from!
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ronnie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 11, 2013
Dear, Ronnie F

Thank you so much for staying with us and taking time to leave yours comment, i am extremely sorry to hear you had an unpleasant experience while you staing with Thara Patong Beach Resort & Spa.

i remember on the first day you arrived. yes, the room as you request 1156 pool access was occupiend, i am very sorry for that happened if you still remember we showed the other room was room#1155 just next to that room is available for you anytimes but you want to wait only that room even untill 4 pm you said it fine!.

And about Open Air massage voucher is on the packgage for our returning guest on that period is not because of after complaint then we give to the guest. However, i sincerely apologize that we did not meet your expectation this time.

we appreciate your feed back as it continually allows us the opportunuty to review and improve our service and also comment about maintenance for the pools have been brought to attention of our management, we sincerely apologize for the inconvenience that happened during you stay with our resort.

we look forward to welcome you back again in the near future,

with best regards,
Pakjeera Nantachai
Duty Asst. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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642 reviews from our community

Traveler rating
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See reviews for
137
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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  • Any
English first
Port Dickson, Malaysia
1 review
5 of 5 bubbles Reviewed October 18, 2013

I stayed in Thara Patong for 4 nights. This is my 2nd time and before this was 6 years ago. I was surprised that it is maintained very well....also it is in the heart of Patong. Its the most convenient place as everything is in walking distance. we walked everywhere from the beach to the shopping and to bangla street. only place we took the tuk tuk was to hard rock cafe. for 200bhat, only negative about this hotel is. please check what u have and dont have in the hotel room.... i was told that i took an umbrella and its no more in the room... i told them i refuse to take the blame as there was not any umbrella at all... told them they can check their cctv as it was right in front of my door...as i was in n out without one! after half an hour of wait.... they apologized....apart from that... loved the place. pool was good...bfast was awesome and everything was nearby. definitely will come back!

Room Tip: if u are a family... best take the double bedroom suite as it accomodates 8 people with 3 different...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasmine_Kaur14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 11, 2013
Dear Jasmine_ kaur14

Thank you for staying with us at Thara Patong Beach Resort & Spa, and also taking time to share the review at The TripAdvisor.I am pleased you had an excellent stay with us .

I truly appreciate your comment and recommended our resort and I will be sure to pass them onto the team.

We look forward to another opportunity to welcome you back soon.

with best regards,
Pakjeera Nantachai
Duty Asst. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 14, 2013

This was our first but won't be our last visit to Thailand. Unfortunately for us we landed in the middle of the wet season that was unseasonally wet and experienced very heavy rains that caused major flooding in the streets. While inconvenient the water does drain quickly and life returns to normal soon afterwards. The Thara Resort was central to the main tourist centre of Patong and most areas/restaurants are accessible by a short walk or cheap Tuk-Tuk ride. Be warned this area is a "tourist trap" and a walk will have you subjected to offers of massages, suits and all the other street vendor approaches. As for the Thara, it was clean, well serviced, friendly staff and value for money. Recommended.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 15, 2013
Dear, Craig Z

Thank you for taking your time to provide a review. It certainly sound like you had a wonderful experience at Thara Patong Beach Resort & Spa

I am pleased that you enjoyed the stay with us.

Once again, thank you for your refreshing comments.

we are looking forward to welcome you stay with us again.

With Best Regards
Pakjeera Nantachai
Duty Asst. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 11, 2013 via mobile

Nice location and facilities look like it holds promise but atrocious staff. The receptionist was always frowning and when we forgot to print our booking sheet of hotels.com, all she kept repeating at us was "give paper, give paper" is a repeatedly annoyed voice! The room was not checked before we arrived and the air conditioning was leaking, as well as not cold! We had to change rooms in the middle of the night as a result. Breakfast was equally disappointing with staff that were unfriendly and looked more like we were annoying them than they were helping. The spread was poor and even when the toaster had a bread jammed inside no one reacted for a full 10 minutes!!

Stayed October 2013
Helpful?
1 Thank Vincent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 11, 2013
Dear, Vincent C

Thank you so much for taking your time to leave your comment, please accept my sincere apologize for any inconvenience while you staying with us.

i would like to explain about voucher paper as you mentioned it is the responsibility for the staff of the front desk to take for the guest to make sure about hotel confirmation. i do apologize that disturbing you.

You feed back about the condition of the room and breakfast has been noted and we will focus to improve for future guest.

once again, thank you for your for comment it is important to us to continue to improve our facilities and service. We hope to serve you again and we will make every effort to see this never happen again.

With Best regards
Pakjeera Nantachai
Duty Asst. Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
74 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

If your looking to stay close to Bangla Road and Patong Beach long term then this is the place for you. The hotel is a short walk to both of these locations. The staff were really friendly upon check-in and they even upgraded us to a deluxe room for free. We only stayed for 1 night as we wanted to check out Patong so did not get to use facilities. There are lot's of pools and looks like a good place for a family to stay. The room was comfortable and had standard hotel amenities however we jumped into bed that night which was full of sand...we had not been to the beach. Expect to hear rowdy people arriving home at all hours of th morning as it is close to Bangla. Can hear noise from the street in the corridors but not so much in the room itself. We had an early flight and missed out on our buffet breakfast so they gave us a breakfast box...a stale sanga, hard boiled egg, satchet of ketchup, green mandarin and a milk box. Although I am not a fan of the Patong area, I would recommend this hotel for those wishing to stay in Patong based on its value for money.

Room Tip: If you are planning on lazing by the pool, try to get a deluxe room as they have doors that open out...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Koota90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 15, 2013
Dear Koota90

Thank you for sharing your heavenly stay experience with other travellers on Tripadvisor. I am delighted to know that you enjoyed your visit to Thara Patong Beach Resort & Spa and we made your stay pleasurable.

You comment has been shares to our team and we will continute our effort to provide more wonderful memories for the future guest.

We much pleasure to serve you again in the nearest future.

With Best Regards,
Pakjeera Nantachai
Duty Asst. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
628 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

We stayed here for 9 nights, a long stay in one spot for us, but were very satisfied with the choice. I chose this resort because of its position, very central, walking distance to Jung Ceylon, Bangla Rd and my husband's dental clinic ! It is across the road from the beach and close to hundreds of restaurants and trillions of shops. The resort had a few pools and a few restaurants. Breakfast is very good, has a great range of different foods but not good coffee. The staff are very friendly and accommodating and the rooms very comfortable. I chose a pool access room - the only way to go !

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosemary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
infoTharaPatong, Duty Asst. Manager at Thara Patong Beach Resort & Spa, responded to this review, November 15, 2013
Dear CCChury

Thank you for you review. It is wonderful to hear your stay experience was a relaxing one and you enjoyed many of our offerings including service from our team.

I am delighted to know that you enjoyed everything from facilities we provide. Thank you for sharing your comments about our pool and our breakfast variety.

Once Again, I truly appreciate for your feedback. We looking forward to welcome you back again to Thara Patong Beach Resort & Spa.

With Best Regards
Pakjeera Nantachai
Duty Asst. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 28, 2013 via mobile

This was our first trip to Phuket and we had 6 fabulous nights in Thara Patong Resort.
Upon our arrival we were greeted by the reception staff who made us feel very welcome. We were promptly given the keys to our room Which was spotless and well stocked with complimentary toiletries and have great balcony overlooking the pools and tropical gardens. Free WiFi had no trouble at all getting connected with our iPads. The room is very comfortable, quiet and well set out. The shower in our bathroom could easily fit a family in one go. The air condition was quiet and worked very well. We certainly felt like valued guests.
The Hotel is ideally located with a 2 min walk from our room to the Beach, a 2 min walk to shops, Tuk Tuks and 3 min walk to 7-11 stores. Well stocked pharmacies nearby. It is quiet and suitable for families or couples and for party goers with the famous Bangla Road a 5 min walk. Outside it is a hustle n bustle, but within the Hotel grounds is like an oasis. Lush tropical grounds surround the 3 pools, plenty of sun lounges available.
We ate lunch a couple of times at the Poolside Bar. Excellent value!
The breakfast selection was great, plenty of crispy bacon, eggs cooked to order, fresh fruits, cereals, pancakes, tomatoes, sausages, plenty of Asian style dishes, fruit juice, good selection of breads, etc. Coffee was strong and hot.
The tropical gardens and sparkling pools are a real credit to the staff who were always busy behind the scenes, ensuring the resort grounds and pools were spotless. They all seemed to be happy and always returned a smile with smile. We would gladly recommend this hotel to our colleagues and rate it 9 out of 10!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccchung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thara Patong Beach Resort & Spa

Property: Thara Patong Beach Resort & Spa
Address: 170, 170/1 Thaweewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#21 Top resorts Hotel in Patong
#34 Spa Hotel in Patong
#40 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Thara Patong Beach Resort & Spa 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Thara Patong Beach Resort & Spa is prominently situated on Patong Beach offering a superb combination of service, value for money and location. It is just a short stroll to the Beach, the bustling shopping and nightlife areas. It is approximately 42 km. to Phuket International Airport (about 55 minutes drive) and about 30 minutes drive to Phuket Town. The Resort offers 180 accommodate rooms in Superior, Deluxe, Premier, Premier Pool Access, One/Two Bedroom Suite and Grand Tamarind Suite; each room looks out on the serenity of the tropical gardens and pools from their private balcony. All rooms are fully furnished with finest materials and facilities include satellite TV, IDD telephone, mini bar, hair dryer and Wi-Fi internet access. ... more   less 
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Also Known As:
Thara Patong Beach Hotel Patong
Thara Patong Beach Resort And Spa
Thara Patong Beach Resort & Spa Phuket

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