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Patong
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All reviews pool bar mr egg port restaurant deluxe pool room patong beach bangla road non smoking pool staff pool access fantastic location opposite the beach the ground floor buffet breakfast pool side travel agent beach towels egg station
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Reviewed 4 weeks ago

The Double Tree has all you need if you stay at Patong. It is in the middle of it all, yes set aside and quiet. Rooms are very fine and functional. Service is excellent. We had some food poisoning issues - and they provided all we needed in the middle of the night.
Highly recommended.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank RRSMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort, responded to this reviewResponded 3 weeks ago

Dear Mr. RRSMa ,

Thank you for taking the time to complete the guest questionnaire relating your recent stay at the DoubleTree by Hilton Phuket Banthai Resort.

While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive comment on fantastic service.

Your comments will be shared with them and our entire team and serve as a great motivator as we try to achieve even higher standards of service, thereby striving to exceed our valued guests' expectation.

Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future.


Kind regards,

Tim Tate
General Manager
DoubleTree by Hilton Phuket Banthai Resort
Tim.Tate@hilton.com
T +66 76 340 850

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

The hotel is conveniently located on Patong, close to all day/ night spots and the beach. The room was good & the staff professional. The breakfast had a good spread- no INDIAN dishes though. Just what one can expect from a Hilton hotel.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank sanjiv55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort, responded to this reviewResponded 4 weeks ago

Dear Mr. Sanjiv55 ,

Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.

I am glad to read your feedback about all your recent experience while you were stay with us. The small details which could be improved are also appreciated, so that we continue to enhance the overall guest stay experience.

Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future.


Kind regards,

Tim Tate
General Manager
DoubleTree by Hilton Phuket Banthai Resort
Tim.Tate@hilton.com
T +66 76 340 850

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Good location close to beach and Patong promenade, great breakfast with lots of good quality items, interesting pool for ground floor roooms, warm welcome with cookie :-) Pool water was little cold for me. Sea was warmer.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank lpator272762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort, responded to this reviewResponded 4 weeks ago

Dear Mr. lpator272762 ,

Thank you for recently staying with us and for sharing your stay experience subsequent to your recent visit to DoubleTree by Hilton Phuket Banthai Resort.

I am very happy to hear that you have enjoyed your stay and were satisfied with the service and facilities provided by us. Your positive feedback is much appreciated.

It is truly an encouragement for us as we try to achieve even higher standards of service in order to exceed our valuable guests' expectation.

With this in mind, we once again thank you for your feedback and we most certainly do look forward to welcoming you back to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future.


Kind regards,

Tim Tate
General Manager
DoubleTree by Hilton Phuket Banthai Resort
Tim.Tate@hilton.com
T +66 76 340 850

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020 via mobile

Stayed at this resort previously and loved it, hence our return. To say were Underwhelmed this time..... arrived at 3am and had to wait while housekeeping made up our children’s room - we had advised at time of booking that we would arrive around midnight, our flight was delayed and yet we still had to wait at 3am!! Housekeeping is truly lacking- had to call daily, sometimes more than once before anything was actioned to get towels, ammenities, water - basic things that should be actioned daily when room is made up!!
On a positive note breakfast was good and the staff in the restaurant were attentive. Good variety of food and tasty.
The highlight of the property is Timmy and his team at the pool bar - housekeeping could learn a lot from Timmy. His customer service and attention to detail was excellent.

Date of stay: January 2020
Trip type: Traveled with family
2  Thank daniellegH3978SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2020

The accommodations are excellent and meticulously clean and neat. The staff are so friendly, any encounters with them are delightful. The food was great--plenty and such variety. We literally could find nothing that could be improved! Thank you DoubleTree Banthai Resort for an amazing vacation for our whole family!

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank sharmastro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTBanthaiPhuket, General Manager at DoubleTree by Hilton Phuket Banthai Resort, responded to this reviewResponded 4 weeks ago

Dear Ms. Sharmastro ,

Thank you for taking the time to complete the guest questionnaire relating your recent stay at the DoubleTree by Hilton Phuket Banthai Resort.

While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive comment on fantastic service.

Your comments will be shared with them and our entire team and serve as a great motivator as we try to achieve even higher standards of service, thereby striving to exceed our valued guests' expectation.

Once again, thank you for staying with us and looking forward to welcoming you to the DoubleTree by Hilton Phuket Banthai Resort as our valued guest in the near future.

Kind regards,

Tim Tate
General Manager
DoubleTree by Hilton Phuket Banthai Resort
Tim.Tate@hilton.com
T +66 76 340 850

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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