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“Great Location and quiet but close to the action of Patong”

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Banthai Beach Resort & Spa
Ranked #27 of 329 Hotels in Patong
Certificate of Excellence
Reviewed April 15, 2014

This is out 2nd time staying here, the last time was 4 years ago when soem renovatyions were happening. We stayed in a poolside room, and this was fantastic except for people who got up really early and put towels on the lounges in front of our rooms and then didn't sit there until later in the day - very selfish and maybe there should be something the staff in the area can do about that. The front reception was very accomodating, making sure our son and our nephew and his wife had adjoining rooms with us. The only annoying thing (other than the lounges mentioned) was a group of loud volley ball playing, football throwing young people who took over the pool and jumped off places they should have been and generally chased everyone else away from the pool (when they were there) - the hotal staff should have pulled them up and stopped their annoying behaviour

Room Tip: Rooms on the south side wing are generally quieter
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  • Stayed: March 2014, traveled with family
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Thank ReidyNSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 11, 2014

We stayed here for 3 nights in a Double Deluxe Pool Room. It is a very clean and modern hotel. Our room was great also. The Buffet Breakfast is by far the best we experienced in Thailand so I would recommend anyone to include it when they stay. he staff are friendly and the location couldn't be faulted. We walked everywhere from this hotel. Only a 5-10 minute walk to the famous Bangla Road and shopping. The beach is also a minutes walk away. A great place to base yourself when staying in Patong. Would highly recommend to others.

  • Stayed: March 2014, traveled as a couple
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4  Thank Bree D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Liverpool, United Kingdom
1
Reviewed April 11, 2014

went to the banthia beach resort and spa for two weeks got back the 29th march celebrated our wedding anniversary there,it was perfect the hotel fab reminded me of a centara i stayed in in pattaya the year befor , the room was lovely, the staff so very very helpful and pleasant they really looked after you. The room was cleaned regularly ,the breakfast was 10/out of 10 they catered for a wide range of tastes full english one day thia the next so on an so on we were met with a smile every morning which was great, we stayed on the third floor overlooking the pool was a lovely veiw every morning looking out to it. The service around the pool was exceptional they checked constantly to see if you would like a drink or something to eat, so you didn,t even have to move it was brought to you if required, THE hotel was moe or less central on patong beach and they even had guards at the end of the drive keeping check who was coming in and out , which we found reasuring it made the stay even more special ,like they really wanted to make your stay a safe and relaxing one even though you didn,t need to feel protected ,i even went out on my own a few times shopping and felt really safe as the locals were very friendly and happy to talk etc.the cocktail bar at the end of the drive was also a welcome too . to just sit down and people watch the staff who worked on there were fab as well really pleasant . Overall we really enjyed our stay we booked with virgin and we met our rep Nokki when we arrived to settle us in she was perfect and very helpfull nothing was to much for her when you see the hotel in pictures it looks realy modern and cool but when you arrive its even better as i say it reminded me of a centara ,so if your thinking of somewhere to stay central this is the place for you i dont think you could ask for more in the way of hospitality and warmth from this special place it really is special , i have been four times to thailand now and will look forward to another stay ,we always come in the march and i must say this has been the best time for the weather it was fantastic hot and sunny every day . Oh by the way if you go to the beach right across the road the guys there who sort out your beds are also very pleasant and helpfull ,they even watch you things while you go off for a swim so no worrys there ,and if you fancy a little nibble to eat or a drink or fresh pineapple be sure to look out for number 81 she is so happy to serve you so enjoy happy holidayin

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Virgin Holidays
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

My wife and I just spent a week at the Banthai for the third year in a row and every stay has been brilliant. Being greeted by staff like a member of the family always makes you feel welcome. All the stafff were friendly and many a pleasant afternoon was spent around the pool bar with Jack and Tim. Nightime cocktails at the Blah Blah bar out the front were a great way to end the day, Especially with the wonderful Za Za and bar staff keeping us company. We had stayed at another resort the week previous and there was no comparison. The staff, facilities and location at Banthai will see us return again and again.

  • Stayed: April 2014, traveled as a couple
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1  Thank Hawesy64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014

I was really looking forward to my stay at Banthai, especially after reading many great reviews on tripadvisor my expectations were very high. After a week long stay in Samui with three of my friends we travelled to Phuket where three out of the four of us had a four night stay booked at Banthai. Upon arrival with our friend, we were greeted and asked if our friend wished to have a room also. He told them that he would check out our rooms and perhaps book if he liked it, and if he didn't he would book at a nearby resort. So we had a look the rooms were ok but nothing special so we decided to take his stuff and book him in elsewhere. We went out for dinner and drinks after that and when I arrived back at the hotel the staff had disabled my key card and put a note saying they had charged me 1500 baht as my friend hadn't booked a room, and they assumed he was hiding in my room all night .Apart from being wrong about that, why had they also disabled my key card to enter the room which I had paid for. Very, very poor service and an unbelievably inappropriate way to treat a guest on the first night of the stay. The person at the desk gave me a key but would not take of the 1500 baht charge. The next morning I asked to speak to the manager and they seemed like they still didn't believe me, removed the charge and said they would call the police if it happened again. Apart from this interaction with the staff customer service in the hotel seemed non existent apart from the swim up bar in the pool. The location of the hotel is good, the pool area is ok but quite shady and enclosed so the only view is the surrounding rooms.Unfortunately it really left a sour taste in my mouth, even at the end they were trying to charge me for a beach towel when I checked out, which I also had not lost or removed from my room. I'm sure if the stay had started differently I would have had a much better time but even without the bizarre event happening the resort did not live up to my expectations room wise, food wise, and even the pool area. I think the way they view the customer as a rotating door of Baht should change because people do not like to be treated like criminals whilst trying to relax and enjoy their well earned holiday.

  • Stayed: April 2014, traveled with friends
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8  Thank Lachlan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2014 via mobile

My husband and I have stayed twice at this hotel.
We love the location as it has everything in walking distance.
The rooms are cleaned daily and are a good size.
Next visit, I would pay extra to have a room on the ground floor as it is easier to access the pool areas. Our room on the last visit was in the back area and we did so much walking back and forth.
Beds are quite hard, but we didn't mind them.
Swim up bars are great and cocktails are yummy!
Staff are helpful and friendly.
Would definately recommend this hotel to stay in Patong.

  • Stayed: March 2014
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3  Thank Marla Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2014

we have been here twice now and will been back again. the staff are great always wanting to help you with anything you want . we got in at 1.00am on the arrival day when we woke up the room we had didn't have a view we looked out on the pool bar roof I went down to reception and ask to be moved not a problem we where moved in under 10 minutes. the new breaffast room is nice the only thing that could make things better would be a rope near the egg station so people know where the line starts and finishes. had a great stay will be back

  • Stayed: April 2014, traveled as a couple
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3  Thank carole f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banthai Beach Resort & Spa

Address: 94 Thaveewong Road | Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#10 Top resorts Hotel in Patong
#11 Romantic Hotel in Patong
#17 Spa Hotel in Patong
#19 Family Hotel in Patong
#20 Luxury Hotel in Patong
Price Range: $43 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Banthai Beach Resort & Spa 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Banthai Beach Resort And Spa
Banthai Beach Hotel Patong
Banthai Beach Resort & Spa Patong, Phuket

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