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“Beautiful place to stay, amazing staff”
Review of The Senses Resort

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The Senses Resort
Ranked #13 of 322 Hotels in Patong
Certificate of Excellence
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful place to stay, amazing staff”
Reviewed July 13, 2014

We stayed at the Senses for 10 night and it was amazing!
The rooms were clean, comfortable and modern. The pool was great and clean.

When my partner fell sick and required hospitalisation, the staff went above and beyond to assist. They drove us to the hospital and on return sorted out our travel insurance documents. The kitchen staff provided us with appropriate food. The staff called in to check on him regularly. We couldn't thank them enough!

The location is great! You're away from all the loud noises. its only a 10 minute walk to the shopping complex. If you can't get the hotel shuttle you can walk down the hill and find a tuktuk/taxi very easily.

A very great hotel! Will be returning. Thank you

Room Tip: All rooms are fine (quiet and clean)
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  • Stayed June 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank AdrianaF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 16, 2014
Dear AdrianaF1 , our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and we are grateful to know how you have experienced and you enjoyed with our hotel as a great place to stay with the friendliness of staff as your highlight and It is a great motivation for our teams to hear about your satisfaction during your staying with us. Hope that you will find our resort as a little corner of heaven, filled with the feeling of well-being and a haven of tranquility again.

Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 12, 2014

Stayed 7 nights at Senses during our trip and I'm glad I had chosen this hotel. Upon arrival we were upgraded to the deluxe seaview room, staff helped locate and bring our luggage to rooms. Reception also called later to check everything is ok and if we wanted scented candles sent to the room, which we thought was lovely. Staff are very kind and helpful. Rooms are modern and clean, bathrooms are exceptional compared to other hotels we have stayed. Rooms were made up everyday. The pool area is nice and relaxing, with a pool bar to top it off.
The resort overlooks Patong City which is quite nice and away from the hustle and bustle of the streets nearer to bangla and jungcelon. But also close enough to stroll down to the mall and find local food (we didnt mind the uphill walk, good to burn off some of those extra calories!). Resort offers Motorbike rent and car services to where ever you need to go, also a tour desk for bookings.
There are only a few minor things we thought needed improvement: Every time we enter the rooms, TV would turn on to the hotel channel. In room service for breakfast is a little slow (but food is good). Lift music can be a little annoying.

Overall, it was a great place to stay and I would recommend it to anyone.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Clarity555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 15, 2014
Dear Clarity555 ,our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Thank you so much for choosing to stay at The Senses Resort and we are grateful to know how you have enjoyed your experience with our modernity and cleanliness of the room, the charming Splash Mountain Pool & Pool bar as well as our unparalleled staff service. Your valuable comment will be very beneficial for improving our service. We are thankful for your kind comment regarding the speediness of in room service for breakfast, TV and lift music issue which are reported to the concerned managers and the management team will be taken a special care of this annoying issue.

We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Have a rejuvenating day!
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 12, 2014 via mobile

Me and my friends book for 2nights 2rooms. We we're welcome with cold towels and refreshments. Guest room was big with a good view on top plus a bonus speaker inside the room which was really helpful for us young adults who loves music :) Pool was great and clean. Breakfast was good and staff was accommodating. Just the location was far from the beach as it is located on top of the hill which was great if you want some peaceful place to stay. Thumbs up Senses!

Stayed July 2014
Helpful?
2 Thank Charmagne O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 15, 2014
Dear Charmagne O,our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Thank you for choosing to stay at The Senses and we are happy to hear that you have nice experience at The Senses and your compliment regarding our specious room with the nice view of Patong, and in-room i-pod docking station, all are considered very meaningful to us and allows us to improve our hotel facilities and service. Promising that you will enjoy your ultimate leisure experience again with the beautiful natural setting and unparalleled service for your next visit!

We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Have a rejuvenating day!
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 9, 2014

We stayed in the Senses for 4 nights during our month long trip in Thailand and it was one of our favourite hotels. When we arrived we were informed that we were being upgraded to a deluxe suite with a pool view (we had paid for the most basic room). The room was excellent, clean, modern, large bed, great shower room, balcony overlooking the pool, large flat screen tv and free wifi.

The pool area was great. Always sunbeds free, great views over patong right down to the sea. Pool bar was a nice extra too. We didn't have breakfast at the hotel but we ate a few lunches and dinners - the food was good.

As for the location, the hotel is situated on quite a steep hill but it is only about a 10-15 min walk down to the main area in Patong where there are lots of bars, restaurants and market places. It's far away enough from the noise and bustle but close enough to walk to. Tuktuks and taxis are fairly cheap here aswell (be sure to haggle!!)

Overall, the staff were very friendly, the hotel is very modern and well designed, great pool, great location, decent food. Well worth the money and we'd definitely stay here again if we returned to Patong.

Room Tip: Any room over looking the pool will give you a great view
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  • Stayed June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank DavidMcDaid1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 10, 2014
Dear DavidMcDaid1992 , our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for choosing to stay at The Senses Resort and your kind review about your recent visit. We are very grateful to know how you enjoyed with our hotel and regard us as a perfect place to stay in Phuket, especially, the Splash Mountain Pool and your dining experience and staff service making you an unforgettable memory and it is a great motivation for our teams to maintain our hotel facilities and service for your next visit.

Rediscover an indulgent Oasis that created just for you !

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south australia
Level 4 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2014

Stayed 6 nights, great pool, clean, great views,nice large rooms, king bed, balcony, big Jacuzzi & coffee machine in room. Massive bathroom. Bfast buffet was ok-cappuccino included. Free hotel Tuktuk. 3 'working' lifts do play one song, & hot in lifts but all good! Massage in spa was great. Jacob concierge was great. Overall a nice hotel very modem room.10mins walk to shops, 15to beach & bangla rd. Yes, a steep walk from street to lobby but great view & burn off the foods! Loved it! (4th trip to Thailand)

Room Tip: Rejuvenation room was great, good for couples. High floors, Amazing view, Jacuzzi & coffee pod m...
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 8, 2014
Dear Laube, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses Resort. We are very pleased to hear that you enjoyed with our hotel providing the clean, modern room and one of the best view of Patong with a blend of your preferred infinity Splash Mountain Pool, the room with the very own private jacuzzi overlooking the serene and relaxing atmosphere. The view is ideal for the intimate retreat after your long day out of shopping and sightseeing with our resort beach tuk- tuk or hotel car and thank you so much for your compliment on the friendliness of our staff. Besides,the lift temperature comment is reported to our chief engineering for the very prompt reaction.

We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 3, 2014

Our key card to our room stopped working at the normal checkout time because someone forgot to update the card since we got a late checkout. This did not happen at Citrus Heights Hotel (cheaper hotel).

Staff were not helpful in helping with airport bus transfers, only private taxis. This did not happen at Citrus Heights Hotel (cheaper hotel).

Dead flies in buffet food.

Too many flies flying around buffet food compared to a cheaper hotel we stayed at. This did not happen at Citrus Heights Hotel (cheaper hotel).

Buffet breakfast finishes at 10:00 AM, but at 9:30 AM most of the food isn't there so you have to go with whatever's left over. Compared to a cheaper hotel I stayed in the food was ALWAYS stocked up until the end of the buffet time (10:30 AM).

The 'better' your room (top floor), the more lifts you have to take. I had to take three separate lifts just to get to my top floor room. To make matters worse, one of the lifts were BROKEN!

No matter how many times you turn the TV off, whenever you enter the room & put your key card in, the TV will always automatically turn on & playing an annoying song over & over again so make sure you know where the remote is at all times to turn the TV off.

Our room at the cheaper hotel was always clean, every time we exited the hotel we would come back & our room was spotless! But here you must wait a couple days for someone to tidy it, even if you leave the 'Room Cleaning, Please' light on.

Positive: The pool was nice & cold.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 9, 2014
Dear Kim P, our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you so much for choosing to stay at The Senses Resort. We are very pleased to hear that you enjoyed with our splash mountain pool and your valuable comments have been shared with the Senses team and our resort is committed to improve our service to meet your expectation and promptly solve the issue mentioned.

It is unfortunate, and we are sincerely regretful that your annoying experience with the key card, the breakfast, in-room TV, room cleaning issue. The key card usually automatically deactivated after noon and we usually asked our guest to contact front desk to bring the deactivated key card for the renewal in case of late check out rather than noon time. Meanwhile that the key card was not brought to the front desk or when our guest was not in the room, front desk team could be reprogrammed the card without our guest authorization for the security reason. Besides, for the hotel mode of transport, we always suggest using the hotel car for the better service and safety and we was willing to help guests to contact the other kind of transport operators from outside in case our guest had their contact detail brought to our front desk or concierge.
In addition, we do apologized for the buffet breakfast and fries issue that is below your expectation and this is reported to our chef and their team to take the special care. In addition, regarding to the three lift which is all now working and our engineering team discussed how to reduce the temperature in the lift and we will promptly take the action at the moment. Moreover, the system of our key card will be reset when our guest took off the card. The system made the room cleaning light turned off when our guest took off the card. Or TV turned off and automatically turn on when our guest inserted the key card again. This is the reason why the TV opened every time our guest inserted the key. We noted on the comment that help us to strive better service and It is our constant endeavor to better services for your next visit.

Once again we apologize for the inconvenience and appreciate you taking the time to share your experience. We wish you have a pleasant journey home and we hope to welcome you back for a more laid back holiday in Phuket. Rediscover an indulgent Oasis that created just for you!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 1, 2014

great staff all round. a newer hotel, very clean, modern and well located. the swimming pool is a feature and the pool bar just makes it all the more enjoyable. i really enjoyed my stay. hope to be back soon. i highly recommend

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kagis0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, July 2, 2014
Dear kagis0 , our valued guest,

Warmest Greetings from the Senses Resort Patong Phuket!

Thank you for your kind review about your recent visit and your recommendation of our resort and we are grateful to know how you have experienced here and your valuable compliment motivates us for maintaining our uniqueness and improving our service. We are delighted that you indulge with our pool and pool bar. If you look for a nice venue for party and friends gathering,please stop in again at our resort.

Discover an indulgent Oasis that created just for you !

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Senses Resort

Property: The Senses Resort
Address: 111/7 Nanai Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Patong
#10 Spa Hotel in Patong
#10 Luxury Hotel in Patong
#10 Romantic Hotel in Patong
#41 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Senses Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more   less 
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Also Known As:
The Senses Resort Patong, Phuket

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