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“Great Hotel”
Review of The Senses Resort

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The Senses Resort
Ranked #12 of 321 Hotels in Patong
Certificate of Excellence
San Francisco, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel”
Reviewed September 7, 2013

First lets see how much we liked this hotel, it looks very new and is only 5 minutes away from Bangla Road and all that is to offer there. Rooms are clean and spacious, service is good, breakfast is average not great. We don't like patong much but it was on our bucket list.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Will J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, September 8, 2013
Dear Will J, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

Thanks for including the Senses Resort and Spa as one of your list. While Patong might not be your preferred destination, the Senses resort can however bring you to discover its uniqueness where you can explore the paradise of this iconic city of Patong, taking in mountain scenery, or sunbathing on the swimming rooftop pool deck overlooking Patong city.

Our chef noted your comment of the breakfast and the kitchen team will improve it promptly.

Rediscover an indulgent Oasis of Patong that is created just for you! Have a safe home and we hope to welcome you back very soon.

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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764 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Vancouver, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 6, 2013

My boyfriend and I stayed in August for 3nights. The hotel is very clean, friendly and looks very inviting. The rooms are very spacious and have nice balconies. The pool and the pool bar are very nice to relax in.

A few downsides: there were ants in our bathroom and there were a lot of them. I was sick so I was drinking caught syrup which I left in the bathroom. When I came back to the room, the ants were all over the bottles and all inside my various medicines. That sucked.
Also, the shower didn't drain properly when I took a long shower which ended up flooding the bathroom. We called the housekeeping and they cleaned it up right away and were really nice about it.

The hotel is maybe a 20-25min walk to the beach, but close to other things like a few malls. There is an hourly shuttle to town and to the beach but it stops running at 6:30pm so you are by yourself at night. The tuk tuk back should back should only cost you 200bhat.

Also, the room service is overpriced for Thailand, but I guess that's what you got for being lazy. The food is good, not excellent.

Overall its probably worth the $100/night it costs...

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Valerawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, September 8, 2013
Dear Valerawr, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

Thanks you so much for your review that the resort was regarded as your weekend beach getaway, where you explored the peaceful paradise in your room and balcony, took in the mountain scenery, or sunbathed on the rooftop pool deck overlooking Patong city.

However, we are very sorry about your unfavorable experience. In fact, due to the tropical hillside forest setting, there were some ants outside which were very sensitive to some sweet foods and so they seldom entered to your room, as well as the drain in the bathroom which was the annoying issues during you stay with us. As you mentioned, our housekeeping team took the prompt action to solve the problem and your constructive comments were reported to our executive housekeeping for the better resolution for the long term.

Moreover, our shuttle bus which was not provided during the night time, it’s because of the safety reason and we have the the hotel car or tuk tuk service after 6 p.m.for your most conveneince and safety during travelling at night.

Furthermore,please kindly noted that the room service menu was comparably priced with other hotels in Patong. Our executive chef and our food and beverage team was informed and noted your comment for the further improvement in order to creat the nicer experience for you.

Rediscover an indulgent Oasis of Patong that is created just for you! Have a safe home and we hope to welcome you back very soon.

Warmest Regards,
Management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 6, 2013

i have checked in this hotel on 28 aug to 31 aug, as soon as we entered the lobby i was welcomed with drinks and towels and receptionist reached to in the lobby and upgraded my room to sea view with out any charges

1) room has a central control touch swithches for operating ac and lights,
2) senses has a minibar and jbl sound speakers iphone ipod player.
3) the senses hotel has 42inches led tv with good reception and minimum good channel for entertainment
4) senses clean sparkling water with roof top sea view
5) the senses provides 1 hour service till 6 pm transport to mall. and it is 15 minutes walk to jungceylon mall and bangla road, while returning the hotel is in steep mountain so hard to climb.
6) the senses hotel wifi is good
7) breakfast spread is good
8) hotel is located in small steep mountain good view of sea and city.
9) happy hours in pool bar and gym
10)good sleep quality

please try this hotel worth money than any other hotels in patong, i promise u will really love it

Room Tip: choose sea view room
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ranjith_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, September 8, 2013
Dear ranjith_11, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

We are very thankful for your description about the hotel facilities and also the fantastic tip for the better selection of Deluxe Sea View room with the great value of money. We are so glad that you have the great check in experience at the resort upon arrival and this wonderful experience lasts till the check out date. Hopefully, we have chance to welcome you back soon.

Rediscover an indulgent this peaceful diamond pearl of Patong that created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 5, 2013 via mobile

We stayed for four nights in September. The place is new and is spotless. The rooms are capacious and well appointed and the pool is beautiful with the classic swim-up bar. Restaurant does a good breakfast with eggs to order and a whole smorgasbord of dishes to accommodate any taste. The staff are outstanding, caring, efficient, smiling and friendly. The lunch and dinner menus are quite extensive as is the room service menu. When ordering room service we were always told that it would be with us in 45 minutes. Inevitably it arrived in 10-15 minutes. If pressed to consider what I might change, I would try to sort out the speed dial buttons on the phone which just don't work and I might suggest a softer mattress. Our stay was however, a good experience.

Stayed September 2013
Helpful?
Thank macca944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, September 8, 2013
Dear macca944, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

We are very thankful for your fantastic comments and we are delighted to know that you enjoyed our variety of food list in the menu, pool and pool bar as well as the staff service.

We are also considerate about your comment about the speed dial on the phone and the mattress which is very new and therefore it’s not soft enough for you. Hope that we have a chance to provide you the better experience next time.

Rediscover an indulgent this peaceful Oasis of Patong that created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 4, 2013

Senses resort a new oasis on the top of the patong,A Very nice resort in patong,near to all the action but away from all hustle and bustle and loudness of the beach and bangla road and streets,a mere 15 minute leisure walk to patong beach,Bangla Street and 5 mins to jungleeyon mall,Resort view from the top are amazing specialty nights,Pool was amazing views,best rooftop pool in patong with pool bar with amazing offers in evening buy one get one,Rooms are new Big and Nice with a 40 inch smart,u can play ur own media, Staff very courteous ,the place is Excellent,only bed point is its on cliff so have to walk upstairs but thats a good workout and woth the place

Room Tip: Choose a Sea View Room with a Lil Upgrade !!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Navlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, ผู้จัดการ at The Senses Resort, responded to this review, September 4, 2013
Dear Navlani, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

We are very thankful for your fantastic comments and we are delighted to know that you enjoyed your stay and that we met all your expectations and additionally, the resort is the pearl in Patong for you. We hope that your review is very beneficial for other travelers as it will give some great tip and the best insights explaining the wonderful experience while you stayed in our resort.

Rediscover an indulgent Oasis of Patong that created just for you!

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 3, 2013

We stayed in July for 3 nights and like what others said, this is indeed a great hotel with excellent staff service. The hotel is new and clean and the staff try their best to make you feel at home. If you are planning to spend a fair amount of time in the pool, the pool access room will be a great option, which we stayed in.

Walking to Bangla road and Jungceylon mall can take quite a bit of effort, especially under the hot phuket afternoon sun. Recommend to use their shuttle or just walk down the slope and get a tuk-tuk.

Will stay in this hotel again if I do return to phuket.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Newborn24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, ผู้จัดการ at The Senses Resort, responded to this review, September 4, 2013
Dear Newborn24, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

Thanks you for choose us as your part of the holiday experience in your Deluxe Sea View Pool Access and your feedback is shared with our team and they are happy that you enjoyed with the resort facilities and the staff service during your stay here. We hope to welcome you back very soon in the same pool access room.

Rediscover an indulgent Oasis of Patong that created just for you!
Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 3, 2013

If u want to visit Phuket, staying in Patong, avoiding the crowdness of Bangla Road, so The Senses must be your choise. Just 5 mins away from Bangla Road, The hotel has a great view on Patong Beach. Rooms are clean and the staff is very helpful. They have a desk where you can book flights, day trip in Phi Phi Island and many more excursions. Wi-Fi is working good in the entire hotel. Maybe breakfast is overpriced.

Room Tip: Rooms with seaview offer a great view on Patong Beach
See more room tips
  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Holabeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, ผู้จัดการ at The Senses Resort, responded to this review, September 4, 2013
Dear Holabeach, our valued guest,

Greeting from The Senses Resort and Spa, the luxury resort in Patong Phuket!

We are delighted that you have the good experience with the good view of Patong, the most spacious room and the good access to wi-fi at our resort and we are motivated that you regard us as one of the best hotel you have visited.

Thanks for your valuable feedback about breakfast price, the price is considerably comparable with the other hotels in the same areas, but additionally, our chef will create more variety and the quality of breakfasts in order to ensure you of all the best service than the value of money.

Rediscover an indulgent Oasis of Patong that created just for you! We hope to welcome you back very soon.

Warmest Regards,
Management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Senses Resort

Property: The Senses Resort
Address: 111/7 Nanai Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Patong
#9 Spa Hotel in Patong
#10 Luxury Hotel in Patong
#10 Romantic Hotel in Patong
#41 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Senses Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more   less 
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Also Known As:
The Senses Resort Patong, Phuket

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