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“Comfortable new hotel away from the craziness of Patong”
Review of The Senses Resort

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The Senses Resort
Ranked #13 of 321 Hotels in Patong
Certificate of Excellence
Sydney, Australia
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Comfortable new hotel away from the craziness of Patong”
Reviewed June 12, 2013

We stayed two nights at this lovely hotel. We thought it was great. The rooms were lovely, clean and new. It's a nice oasis to come back to after being out in the hussle and bussle of Patong.
The pool and bar are amazing and the food is great as well.
I think it's well priced for what you get. Highly recommended!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 14, 2013
Dear our valued guest

Thank you so much for recommending our hotel to other travellers and it's very great to know that you find our hotel as someplace beyond in escaping bustle Patong area. What really matters for us is offering you the most relaxing places-for being someplace unique,comfortable and combined with the seductive beach,warm water,shopping area and fun nightlife with a short walk from hotel to Patong famous street.Have a safe trip and we hope to welcome you back very soon.

Warmest regards,
Management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vancouver, Canada
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 12, 2013

I had no idea what to expect at this brand new hotel, but I loved it so much I came back and spent my last night in Thailand here. The hotel is still under construction but they upgraded my room and I never heard any noise. The pool is amazing, it is up the hill and has a great view and yet close to the action without the noise. The rooms were excellent and there is always at least one person on staff who speaks English. The staff was accommodating and friendly. The only thing not making this a 5 star in my opinion is the lack of consistency in pool service and the amenities in the washroom ie conditioner (small gripes). I just hope they don't suddenly accept large tour groups which would change the dynamic. The value is excellent.

Room Tip: If you are right over the pool it could get noisy
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabrinax99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 14, 2013
Dear our valued guest

It's very nice and thankful to know your feedback in order to improve the pool service and some provided amenities in the bathroom.The hotel is undergoing the Rejuvanation Suite and the Senses Suite small construction which will complete soon and anyway, our suites locate in the privacy which is far away from our assigned guest rooms. Therefore,during your stay next time, we attempt to solve the issue and you can enjoy more with a wide selection of our room category with our seductive infinity pool, a vibrant nightlife scene centered from our rooftop terrace, superb montainous and sea view over Patong city. We hope that our hotel will definitely create your nicer experience for your next visit.
Have a safe trip home and we hope to welcome you back very soon.

Warmest regards,
Management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed June 9, 2013

A very nice new resort. Always greeted by the friendly staff. I love the swimming pool as you can see the sunset.

You will need to walk for about 10-15mins to the shopping area, however you can make use of the hotel free shuttle service.

Will definately stay in this resort again!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank typical_uranian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 10, 2013
Dear our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Thank you so much for your nice comment and it makes us know that we’re proceeding on the right hotel principle of creating an uplifting guest experience, combined with the friendly staff and well-equipped facilities. We hope to welcome you back, whether you need is nice shopping area, escape spot, or your special occasion; we can offer you the promise of the best memory once again. Have a safe trip home.

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

We stayed in the hotel for 3N and was impressed by the cleanliness and spaciousness of the rooms. Hotel staff was friendly, polite and attentive. As there were not many hotel guests during this period, we were able to book the shuttle services easily and quickly. When we did not pick up the morning call, the hotel staff even came to knock on the door to ensure that we are up. Overall, it was a good & memorable stay!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AhBibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 10, 2013
Dear our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Thank you so much for your nice review. It encourages us to keep delivering the better service. We definitely prepare you best spacious room as your last visit and moreover, your review makes us know that our location and sunset are the part of your good memory in Phuket. With this exotic ambiance of our resort and a high class standard of hospitality delivered by all associates, we attempt to become “affordable luxury hotel” in Patong, where it’s affordable and provide luxurious comfort and convenience. We hope to welcome you back again soon. Have a safe trip home.

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 8, 2013

The resort was well appointed on a rear hill of Patong overlooking a panoramic view of the ocean and beautiful natural settings, and especially its cozy resort's pool. I stayed there for only one night escaping away from busy work life but confidently felt highly satisfied enough to provide a review. As soon as i arrived, a concierge guy called Tony ( i am not sure i remember his name right, if not, my apology), actively came to greet us even having not yet reached the lobby area. He facilitated our check in by not just leading the way to reception counter like most international hotel chain do. Even the check in was not quite smooth and quick as expected but i was not bothered to be in that hurry. Anyway, i did not feel at all that i was waiting because the guy was initiating the conversation with us showing his care about our stay. He recommended some places like the cape, viewpoint, busy street of Patong and its beach, etc. While we were waiting for room key, there were two public area attendants walking pass by. They immediately greeted us and nodded their head all the way they walked pass. Everyone was so nice and polite.

After being introduced to hotel facilities and escorted to the room, i was really stunned and impressed with a spaciousness, quality of room amenities and furniture, and some details that stand out from being standalone hotel. The air conditioner worked very well (just so to know its a/c function board including lighting control was located on the night table; do not look around the door, you would not find it. I did that before). The balcony was very large with a comfy daybed. Especially, the view was amazing.

At the resort, what i loved the most was a peaceful moment you could find where you end yourself at the pool bar terrace located just a floor above the reception. The wooden terrace was very wide equipped with sun loungers as comfortable as you ever wanted.

Restaurant service at breakfast was great; friendly, attentive, and responsive. Maybe there were not so many guests at a time i was having breakfast, but it was pleasant to see staff walking around trying to serve and clear plates. Initiating a day-opening conversation would have made the breakfast service experience perfect.


All in all, i was very satisfied with this resort, from its location (not close to the beach, but you got the view! By the way, the hotel offers a shuttle service down to the beach and town), genuine service especially from front desk team, very comfy bed, and a strong sense of value for money paid.

Room Tip: Be clear to ask which floor your room are and which floor you should press in the elevator, they are...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Byrtimizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 10, 2013
Dear our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Thank you so much for your nice review and it’s very great to know how happy you are with the hotel and service. Our hotel tries to create an “uplifting tranquility” as the highlight of the hotel with a short distance from the colorful Patong Street. Your review motivates us that the hotel is creating the peaceful moment for our guest. Importantly, we know you enjoy your own private room, seated on balcony, surrounding area, where are nestled by the forested hillside and sea view over Patong city, decorated with the unique, modern- designed furniture, combined with the fine dining experience. One again, next time, we prefer to impress you more with this perfect moment in your holiday.

Anyway, kindly accept our kind apologizes and thanks for your comment about the difficulty of lift number, it’s still in the process of changing lift signage and we ensure that you will not face this difficulty for the next visit.

We attempt every possible way in order to add up to your unique and happy holiday experience! Have a safe trip home and welcome you back in the near future.

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 6, 2013 via mobile

We stayed here for only 4 nights but my husband and I will definitely return to Patong and stay here for longer. The hotel is brand new and the furnishings are such a pleasure to be surrounded in. We loved the gorgeous pool and poolside bar. Service was excellent. Ontop of a hill so others may find this inconvenient but really, when all you do on holidays is laze around, shop and eat this is a welcome opportunity for some exercise!! Can't recommend this place enough.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LilyEn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 7, 2013
Dear our valued guest,

Warmest Greetings from the Senses Resort Phuket!

It’s so delighted to know that you enjoy your stay in our forested hillside resort and love our infinity pool and poolside bar overlooking the panoramic sea view of Patong city as well as our staff service and comfortable furnishing room.

A million thanks for your kindness in sharing your nice experience and we hope to welcome you back very soon in your private cocoon.

Warmest Regards,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 5, 2013

Perfect hotel getaway for the weekend - loved the pool so much - staff friendly and attentive but maybe need a bit more practice because sometimes they were confused about our requests (I am Thai so no language barrier) - room was big and cool design - will go back next time in Phuket if price still good, hopefully soon

Stayed May 2013, traveled as a couple
Helpful?
1 Thank katong p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Senses_Resort, Manager at The Senses Resort, responded to this review, June 7, 2013
Dear our valued guest,

Warmest Greetings from the Senses Resort Phuket!

Most importantly, knowing that you enjoy our spacious designed room is a great motivation for us. Your feedback is very important as we strive to improve the best service to elevate our guest experience and of course for your next visit.

Kob Khun Ka, we wish you have a pleasant journey home and bring all good memory at The Senses with you. We hope to welcome you back in the near future with the best offering as much as we can!

Warmest Regards,
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Senses Resort

Property: The Senses Resort
Address: 111/7 Nanai Road, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Patong
#10 Spa Hotel in Patong
#10 Luxury Hotel in Patong
#10 Romantic Hotel in Patong
#41 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Senses Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
The Senses Resort offers a unique ambiance of relaxation, with supremely comfortable accommodation creating a haven of tranquility and wellbeing. With stunning views over the city and azure-blue Andaman Sea beyond, the welcoming resort is an ideal respite for romantic couples and families to unwind and be pampered, yet is only a short distance from the gorgeous tropical beach and colourful streets that Patong is famous for. ... more   less 
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Also Known As:
The Senses Resort Patong, Phuket

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