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Holiday Inn Express Phuket Patong Beach Central
Ranked #14 of 321 Hotels in Patong
Certificate of Excellence
Singapore, Singapore
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great stay”
Reviewed February 2, 2014

This is the second time that I had stayed at a Holiday Inn Express, and I must say that for it is certainly value for money. Other than a simpler breakfast selection, the room and service is nothing less than the usual Holiday Inn hotels.
Back to Holiday Inn Express Phuket, just a few minutes walk to the beach. The Patong streets are also minutes away. Nice relaxing jacuzzi pool and a small swimming pool to relax. Was surprised to find the room's air condition operating despite the key card not being inserted. While this cools down the room and is a relief from the heat upon returning from the hot sun, but probably this is not too environmental friendly.
Arranged for the hotel taxi service to the airport and the driver was punctual and waiting for us at the arranged time.
Will stay here again for my next trip...

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sunnette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 5, 2014
Dear “sunnette”

It was our pleasure to have you again with us and appreciate your great review.

We are getting recognized for our value for money offering in a great location form Patong. Everything close to the hotel but far enough from the noise of busy Patong nightlife. I understand the environmental concern with the air-con running but it is a measure in place to ensure we do not have condensation in the rooms and humidity issues.

We look forward to have you with us again and do not hesitate to contact me if I can be of any further assistance.

Stay Smart with u!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
scotland uk
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 29, 2014 via mobile

My husband and I stayed in this hotel from 16th jan -30th jan 2014. 14 nights in total.
Room - we stayed in block 4 on the 4th floor, veranda looked onto gardens, room was always cleaned well. Bed was so comfy and we had firm pillows and soft ones. Room was bright and air con was excellent. Didn't hear much noise when veranda doors were closed.
Breakfast - can be a bit maniac. On our first day it was like feeding time at the zoo, was very congested at the toast/ hot food area, after 10 days hotel staff moved food items about and changed position of toaster which seemed to work a lot better. Not a great choice to eat, mostly catered for Thai, Chinese, Russians. We seemed to only ever eat toast with butter tea and coffee. A choice of some cold meats and cheeses would have been ideal.
Location - hotel is a 2 min walk to beach, 5 min walk to bars and resturants.
Beach towels- towels were at reception area every day for you to take to beach.
Wifi - connection was very good, maybe a little slow when I face timed home but all in all it was great, not many hotels give you this free.
Check out - 12 noon on the day you depart. We were not getting picked up from hotel until 17.00 hrs and there wasn't a problem with keeping room with no extra charge.

All in all I would def come back to this hotel, staff were very pleasant and always smiling.

We'll done to each and every member of staff who works in this hotel you certainly made our holiday and you are all a credit to the hotel management team

Stayed January 2014, traveled as a couple
Helpful?
4 Thank aileenScotlandUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “Aileen”

We are very glad that we could impress you with our Holiday Inn Express and appreciate your great comment about the team. I am very proud of our team with the service delivery and great guest feedback we are continuously receiving.

Holiday Inn Express offers great value for money with the Express Start Breakfast Bar included to have a great start in the morning. A lot of our guest like the Grab & Go option enabling to take the breakfast away when they go on an early tour. As you highlight it is not a full buffet breakfast. Our Express Start Breakfast Bar caters for everyone. We offer for our Asian guests the congee and the fried rice, for the Western guest’s sausage dish and the egg dish (changing from scrambled eggs, to omelet to fried egg on a daily rotation). For the Middle East and South West Asian guest the salad bar. We have our bakery selection with muffins, danishes & croissants and toast breads. 3 different juices, 3 cereals, 2 yogurts and 3 cut & 2 local whole fruits every day.

We look forward to have you with us again and please do not hesitate to contact us directly if we can be of any assistance.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 28, 2014

We stayed in many different hotels whilst in Phuket and this one defiantly set the mark.
We had a lovely view of the mountains, and couldn't hear any of the hustle and bustle outside.
It is a little bit of a walk to the main streets of Patong, but only a 2 minute walk to the beach itself.
Staff we're helpful every time we needed, and they have a fantastic tour adviser in the lobby of the hotel which helped us get around even after we had left.
Pool is amazing and have the most comfortable bean bag lounges to tan on.
General cleanliness of the hotel was fantastic and maid service gave us knew water whenever we asked.
Would defiantly stay here again if ever returning to Patong!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mkktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “Mkktravel”

You have just described the hotel in the best way for what we are: great location, close to everything but far enough from the noise of the nightlife of Patong, 2 minutes’ walk to the beach, 5 minutes to all the different restaurants, 10 minutes to Bangla Road and 15 minutes to JungCeylon shopping center.

The beanbag beds at the pool are super comfy for a nice rest and relax in between all the adventures you can explore in Patong. Let us know when you are making your way back to Patong.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 27, 2014

Fantastic view facing beach side and busy bangla road
Cleanliness excellenet
Service quality was amazing.
Quiet even though near to busy Bangla road at night.
Smoke-free rooms, nice swimming pool and spa.

Room Tip: though all the rooms are good but still choose a room facing Patong beach for scenic beauty lovers.
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jainparag1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “jainparag1”

Glad you enjoyed our value for money proposition and just over the road to the beach. Thank you for review and we are looking forward to have you with us again in the near future.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bergen
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 27, 2014

We stayed here fo 2 weeks which is pretty long for a holiday inn express.

We booked months in advance and Liaised with the manager Dominic Egger over the room view. He was excellent with his feedback and the pool view we wanted was what we got so it was indeed excellent service from him.

The hotel itself is fairly new still, the hotel was very very clean, the pool was immaculate as were all communal areas.
The room we stayed in was spacious, clean, up to date and bright.
The noise was none existent at night and in the day with the balcony doors closed.

Jo who works on the reception was fantastic. She helped us with whatever we needed and she was pretty funny with nice English humour and always smiling. Shes a credit to the hotel and definately worth having as the face the customers first meet. As are all the staff we encountered.

The hotel overall was pretty good, location to the beach is excellent 5 min walk, 7-11 shop next door and many bars and restaurants near by. Also a10 min walk to the main drinking, party and shopping areas but just far enough away to not hear the noise.

A couple of small things that could be improved are:

the wifi. It works perfectly until you pull across the curtain that blocks the sun then it slows down the wifi quite badly and often doesnt work.

The sign for making up the room and do not disturb look exactly the same, so i think sometimes the maids just assume not to disturb instead of clean the room. Maybe do not disturb could be written in red and please make up room in green? a couple of the first days our room wasnt made up. Although when we called reception they were excellent in fixing it straight away.

One final thing i will say and ive never in all my reviews complained about guests but the Chinese contingent here are pretty damn rude. they stay usually 3 days and maybe 60 guests and takeover everywhere except the pool. They were damn right rude at breakfast, not moving out of your way, pushing in the que, taking over all the tables ( 1 person on a table with 5 seats drinking coffee to hold the table for 30 min until their family come down) and generally il mannered.
Some were very rude to the excellent staff that work so hard in the canteen, this i find unacceptable and to the point where myself and my wife ( our honeymoon ) decided after 2 breakfast visits the first 2 days, to not eat breakfast again for fear of me getting wound up and getting myself into trouble.

Ill leave the complaining there as really this hotel was fantastic and im not to sure, other than ban the chinese people, what they can do to change it.

A great stay great staff great service and close to everything.
Id definitely stay again ( as long as it was chinese free )

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank stonielad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “stonielad”

It was our pleasure to have you with us for your honeymoon and glad all the arrangements worked out. Thank you for mentioning the great team and highlighting Khun Jo.

The breakfast set up has worked great over the past year but over the last two weeks we have seen the requirement to change the flow to reduce the people waiting on the toaster. The change has so far proven to work heaps better.

The “Do not disturb sign” and “Please make up my room” are color coded with blue and green and I will address that with my team to ensure the rooms are getting serviced or not disturbed accordingly. Thank you for letting me know that we can address this with the team to drivee our service levels further.

We look forward to have you both with us again and please do not hesitate to contact us directly if we can be of any assistance.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 26, 2014

The standout feature of the hotel are the rooms/pool/breakfast and location. Pool is great except it is really cold. Breakfast is good but limited - you do not get to choose your eggs or how they are made, and the queues can be quite chaotic, as well as finding an empty table.
Rooms are super quiet and the bed is huge, good tv, shower works great, plus ample cupboard space. A/C works well.

Staff are generally friendly (or super friendly by Thailand standards) - I didn't have too much interaction with them but all was well. You get 2 free bottles of water every day which was nice, and nothing was stolen (safe is provided as well).
Do not use the tour concierge person at the hotel - they do not give discounts, just walk 30 meters down the road and there is a very friendly tour operator there.

All in all, a good hotel in a great spot.

Room Tip: Aim for a pool side building (e.g. Building 4 or 6). Road noise can be a bit loud.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank justindp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “Justindp”

Appreciate you taking time to write a review for our Holiday Inn Express Phuket Patong Beach Central and thank you very much for your great comments and staying with us for a week. We are proud for our service delivery in a great designed select service hotel which is a quiet oasis in a great location just in walking distance from everything and for the rest of the excursions you get picked up by the tour buses anyway no matter where you book…. The tour desk it a standalone operation and I will communicate your comments to the Manager.

2 minutes’ walk to the beach, 5 minutes to a selection of Thai and international restaurants, 10 minutes to Bangla road the entertainment precinct and 15 minutes to JungCeylon.

Please let me know when you are making your way back to Patong and we look forward to welcome you again to our Holiday Inn Express.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 25, 2014

Wow.... What a stay!!!... Super great location ,right in the center of everything...the beach just hop skip and jump away ... The famous Bangla street 2 minutes walk away ...lots and lots of restaurants,cafés,bars,shopping and a seven eleven right outside ... Super great room...very very clean and new ,nice bathroom with towels and soap dispensers and also all toiletries provided but have to ask at the reception for them,good size T.V with all nice channels,Coffee maker,mini fridge,great cooling Air conditioning....I had a room in the second bldg on the top floor with the pool view,so it was just AMAZING ... Could sit in the balcony and have my drinks and just relax....The breakfast buffet simply amazing ... They have food for everyone .....they have fresh fruits,juices,yogurts,freshly baked pastries,eggs,fried rice,sausages,salads etc etc and an amazing coffee machine and the deal is you can take away your breakfast and coffee if u in a hurry .... WOW ... No where I have seen this .... Also there's an free ice vending machine .... They also provide u with towels to take to the beach or your trips to the islands ...the staff just great ... All greet you whenever they see u .. Always smiling,right from the security guards... The reception staff,The coffee shop staff.. All the workers .... Very very polite ... The house keeping also very efficient ....Hats of to Dominic who's always there seeing to things ...... Great place ..... Great stay ... Great value for money ...... Will return and hope to have the same GREAT EXPERIENCE all over again !!!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Attin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, February 1, 2014
Dear “Attin”

Wow… What a great review!!!... Thank you very much for taking the time to share how much you enjoyed your stay with us.

We are all very passionate about our hotel as a new brand in South East Asia and it is great to get responses such as yours to share with the team. Holiday Inn Express is for the adventures and independent traveler and has a great offer with value for money. We always say, save the money with us and spend elsewhere and this all in a great location of Patong. Close enough to walk but far enough from the noise.

We look forward to have you with us again and please do not hesitate to contact us directly if we can be of any assistance.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Property: Holiday Inn Express Phuket Patong Beach Central
Address: 8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Patong
#17 Romantic Hotel in Patong
#25 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Holiday Inn Express Phuket Patong Beach Central

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