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“Average and noisy hotel”

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Holiday Inn Express Phuket Patong Beach Central
Ranked #17 of 322 Hotels in Patong
Certificate of Excellence
Tampere, Finland
Level 4 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Average and noisy hotel”
Reviewed December 19, 2013

We stayed in Holiday Inn Express Patong for 3 nights. There was some kind of festival going on at nearby area so the noise was awful and continued until 4am in the morning. Hotel is new and clean, in our room smelled mould and we had to change room because my husband is really allergic to mould. Breakfast could be better, variety is not very huge. Food stealing russians were really ruthless; once they finished the breakfast they took bananas, yoghurt, coffee, bread, you name it... with. They really are arrogant people.

Room Tip: Don´t book this hotel if there is some festival on nearby area.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Iiris1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, December 21, 2013
Dear “Iiris 1976”

Thank you for taking the time to review our hotel as clean and new. I would like to apologies about the external noise impact with the concert which was hold across the road. We will send a letter of complaint to the Phuket Government as this local concert has affected the guests in our and the surrounding hotels.

For Breakfast we include our Express Breakfast Bar in the room price. The variety is giving all cultures in our hotel a great start in the morning with the breakfast choices but we but are not having a full buffet breakfast you can experience in a full service hotel. We offer the Rice soup and fried rice for the Asian guests, the sausage and egg dish for the western guests. The salad bar and local fruit selection for the vegetarian and Muslim guests. Everyone can try all the different selections available on our Express Breakfast Bar.

We have the “Grab&Go” concept available for our guest to take the breakfast on the run when they like to go to the beach and enjoy a morning swim or have booked a tour and have an early pick up to enjoy breakfast on the bus.

Stay Smart with us!

Sincere regards
Dominic
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English first
Phuket, Thailand
1 review
Reviewed December 13, 2013

The HIE is a well located, clean, modern, secure, no frills hotel that suited my needs while in Phuket. At times it was a little noisy (both externally with work on an adjacent plot and internally with ill-disciplined children around the pool area - but you get that at peak season). Much has been written before about the breakfast and those reviews are all correct - after 8 days the quality and variety started to grate on the wires more than just a little. It's possibly the one area where the hotel could do much to improve.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aunt_Florrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, December 21, 2013
Dear “Aunt_Florrie”

Thank you for your review and appreciate you recognize us for what we are. Holiday Inn Express is a select service hotel which offers all you need and nothing you don’t. We offer great value for money in our hotel and with a great location just across the road to the beach in less than two minutes, five minutes around the corner is a multitude of Thai and international restaurants, Bangla road 10 minutes away with all the entertainment options and about 15 minutes away is the JungCeylon shopping center.

We do not have a restaurant, room-service, pool bar or stocked minibar. We have the vending & ice machine and offer drinks and snacks at the bar in the lobby with very reasonable pricing. We have three menus from different external outlets available to order food to the lobby if you would like to eat lunch or dinner within the hotel.

Our Express Breakfast Bar is included in the room price same as the WiFi. Our selection includes four hot dishes such as the daily changing rice soup, fried rice - , an egg dish - and a sausage dish. On the cold selection we have the three cereals’, 3 cut fruits, 2 whole fruits, salad bar, 2 different yoghurts, bakery selection with danish’s, muffins, bread rolls and croissants and white & whole meal toast. 3 juices and coffee, tea, chocolate and mocca as hot drinks. A lot of our guest like the “Grab & Go” concept when they go on tours to take the breakfast conveniently with them when they board the tour buses.

We do not have bell boys or concierge service to deliver the luggage to the rooms but we have luggage trolleys same as at the airport available for your convenience.

If you look for the full service resort experience with swim-up bar and kids club - Holiday Inn Express is not the right choice. If you look to stay in a great location and nice hotel where you can save money with us and spend elsewhere during your trip in Patong - that’s what we are.

I am glad you liked us for a safe, modern and clean hotel and we look forward to have you with us again in the near future.

Stay Smart with us!

Sincere regards
Dominic
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Patong, Thailand
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 12, 2013

I came for a few days and stayed 3 weeks....
The hotel location is one of the best in Patong beach, in a quiet part of Patong but about 80 m' from the beach... and 5 min' walk to the main noisy Bangla road.. for those who like it.
The staff are extremely friendly, smiley and warm, the rooms are spacious and clean, Paradise bathroom, beautiful swimming pool and nice modern fitness room.

Value for money 10!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, December 21, 2013
Dear “Roni D”

We are very delighted you enjoy our hotel, our great team and the good locating in Patong, this all for great value for money just 2 minutes to the beach. Thank you for your review and stay, it was a pleasure having you with us and enjoyed our talks together.

Please let me know when you next come to Patong again and do not hesitate to contact me directly to help you with the arrangements.

Stay Smart with us!

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 28, 2013

I've been to Patong many times and this place is SOOOOO much better than the other places I've stayed, including the Andaman Beach Suites around the corner which was 30 percent more. The design element is fantastic.It's the choice for a modern traveler.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, December 9, 2013
Dear “Douglas J”

We are very glad that we could impress you with our Holiday Inn Express Phuket Patong Beach Central. We only offer what you need and nothing else but in a nice, new & modern designed environment in a fantastic location in Patong, just across the road from the beach, 5 minutes to all dining places, 10 minutes to the Bangla road and 15 minutes to JungCeylon. Not everyone is using a kids club a pool bar, minibar, room service or bell boys and with not having those services in the hotel we reduce the cost which we can pass on to our guests.

We look forward to have you with us again on your next trip to Patong.

Stay Smart with us!

Sincere regards
Dominic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 27, 2013

Went to Bangkok, Pattaya & Phuket during my last trip to Thailand and can say staying here was the best decision I made during the whole trip.

DESIGN:
This hotel newly opened for a few months when I came. I love the sophisticated yet relaxed interior and exterior design. Many natural light spots around the area.

ROOM:
Spacious enough for an "express" version of Holiday Inn. Spotless with a fresh designed interior. There's a small chair and a table in the balcony overlooking the pool from my room. I stayed in Building 1 adjacent to hotel lobby.

SWIMMING POOL:
The first thing that caught my attention upon arrival. Very cool outdoor design. A bit crowded during the day so I opted for a night swimming session and I caught a little off-guard by the depth ... it's pretty shallow! Lol. Not enough space to swim for real, but it's enough for a relaxing time. Good access to an open-air shower and toilets as well.

BREAKFAST:
Make sure you make your booking with breakfast included. I really like the simplicity yet enough variety of the breakfast spread! Everything tastes fresh and good. I also like the "Grab & Go" concept that each table is provided with a paper basket to bring drinks and snacks. Thought it was meant for early risers who have to go in tour bus, but I used it to bring some to my room =p.

SERVICE:
The front desk staffs were efficient and all smiles. The housekeeping staffs always greet me everytime I pass them in corridor.

LOCATION:
Couldn't ask for a better one if you stay around Patong. Just mins of walk away from the beach. 15-20 mins of walk to Jungceylon.

FACILITY:
They provide self-service laundry. I didn't get to use it but plan to do so during my next stay.

It was love from the first sight for me and I'm returning back this December, in fact.

Room Tip: Try to get one in Building 1 - adjacent to hotel lobby so you don't have to walk a bit long to y...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DivaAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, December 9, 2013
Dear “DivaAbroad”

What a beneficial and extensive review of our Holiday Inn Express Phuket Patong Beach Central.

Thank you very much for taking the time of such a detailed review of our value for money offering in a great location of Patong. We look forward to have you with us again this month. Let me know when you are at the hotel, safe travel…

Stay Smart with us!

Sincere regards
Dominic
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CEBU
Level 6 Contributor
142 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed November 24, 2013

We arrived past 9pm. The hotel has an open lobby which makes it more eco-friendly as it surrounds itself with trees, plants and green . The front desk personnels can speak english and they were friendly. The room was very clean and spacious with direct access to the garden outside. The bed was awesome with 4 amazing pillows and a 32 flat screen tv. The comfort room was neat but no soap bar as they offer liquid soap in a dispenser. They have a huge cabinet, nice chair and a desk if you need to work on something urgent. Internet connection was stable but at times it's gone and speed is erratic. Waking up in the morning is very exciting as the hotel grounds open itself to an exhibition of greens. You can definitely do yoga outside or just chill while listening to the birds and stare at the blue sky. Breakfast buffet starts at 6am. The choice were enough with bread, fruits, yogurt, jams, spread, salad, rice, juice milk, coffee etc. My personal favorite is their coffee maker + the bread and spread. The breakfast table gets crowded between 730am to 830am so better grab those croissants early. I love the entire concept of the hotel which is SMART. On your way out the beach is just 2 minutes away. The mall is just 10 minutes walk. This is not a beach-front property but still it's perfect for us. The 2 pools were spectacular. We took a dip in the morning and it feels great. I'll definitely recommend this hotel to all travelers.

Room Tip: Reserve you sunset elephant ride for only 400THB one day in advance.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LOVEME2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, November 25, 2013
Dear “LOVEME2011”

Thank you for your great review of our hotel. A small oasis in busy Patong with different gardens the stone garden with the mega planter boxes and the green garden with the mini hills as well nice place at night time to watch the stars. The vertical garden gives a nice ambiance to the open and spacious lobby for a nice arrival experience.

We look forward to have you with us again.

Stay Smart with us!

Sincere regards
Dominic
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 23, 2013

Steps away from the beach ! Breakfast is not great, coffee is terrible but location of the hotel makes up for it. nice breakfast spots are steps away..

Hotel offers beach towel & umbrella. Great Pool !

Room Tip: We stayed in block 4 which is distant from the street and peaceful .
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Verina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DominicEgger, General Manager at Holiday Inn Express Phuket Patong Beach Central, responded to this review, November 25, 2013
Dear “Verina Y”

We are really delighted you enjoyed our good locating in Patong away from the noise but close to everything and this for great value for money just 2 minutes to the beach. Please let us know when you next come to Patong and do not hesitate to contact me directly to help you with the arrangements.

Stay Smart with us!

Sincere regards
Dominic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Phuket Patong Beach Central

Property: Holiday Inn Express Phuket Patong Beach Central
Address: 8 Hatpatong Road, Patong Beach, Patong, Kathu, Phuket 83150, Thailand
Phone Number:
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Patong
#17 Romantic Hotel in Patong
#25 Family Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Phuket Patong Beach Central 3.5*
Number of rooms: 277
Official Description (provided by the hotel):
Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more   less 
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Also Known As:
Holiday Inn Express Phuket Patong Beach Central

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