I had booked this hotel using my Priority Club points for a Family get away . It turned out to be a night mare . Within minutes we checked in we found out that the washbasin would clog and wouldn't drain itself . After 6 phone calls i was devasted and called up the PCLUB support line to cancel the reservation and look for the other one. I was told the other HI was booked out and had to travel for another 30 mins to take the next one. I agreed to it thinking of the health hazard this would pose for my Baby . Later I was informed that the General manager needs to approve the cancellations . We waited for 4 hours only to be told that he is busy in meetings.
Finally somebody came and fixed it after more than 40 hours and left us few choclates as compliments . The general manager never bothered to speak to us or even leave a note for us . I would expect a better treatment for a platinum member .
On day 3 aircon would start to leak water . same story this time we stopped calling and learned to live with it . The final nail was the wake up call we had set up at 4:15 am . We had clarified twice and wrote down on the paper the wake up time . Still we received the call at 4:45 allowing us very little time to get ready for the flight . When we departed I made it a point to look into the wake up call register the time over there was 4:15 . Dunno what went wrong here.
This a new property in a very decent location . But compeltely mismanaged. Please spend quality time training your staff to understand the travellers . We stayed from May 7th -13th 2013 . I would NOT GO BACK TO THIS HOTEL FOR ANY HOLIDAYS .
- Official Description (provided by the hotel):
- Smart International Hotel in Phuket Patong Beach.Holiday Inn Express Phuket Patong Beach Central is the smart choice for savvy leisure travelers, providing a relaxed, affordable and hassle-free stay all the time. Located adjacent to Patong Beach, Phuket's most popular and well-developed beach, we are within walking distance to a hub of shopping, dining and entertainment options. We are just a short 45 minutes drive from Phuket International Airport and 15 minutes from Phuket Town.Kick-start your day with our Free "Express Start" Breakfast and stay connected with free Wi-Fi throughout the hotel. Enjoy our high-quality bedding, shower, balcony and swimming pool experience to recharge after a day of leisure activities. You can have a restful sleep on our comfy bed, away from the noise of Patong's nightlife.The hotel features 277 brand new rooms with easy access to the beach or laze by our pool for ultimate relaxation. Our rooms are well-designed for everything you need for a great stay. Have an invigorating shower with our high quality bathroom equipped with a 3-head massage showerhead and a restful night with international standard bedding including 200 thread count sheets, duvet, a choice of soft and firm pillows.The hotel is minutes away from some of the city’s most exciting retail and dining attractions, including Jungceylon Shopping Mall, Patong Promenade and Beach Road Shopping. Value added benefits include Express Breakfast & complimentary Internet in each room. Consider becoming a Priority Club Rewards member to earn points towards free hotel stays, retail certificates or airline mileage. ... more less
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- Also Known As:
- Holiday Inn Express Phuket Patong Beach Central