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Garden Phuket Hotel
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Reviews (174)
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Reviewed June 20, 2013

The price was okay, and our room was nice and clean, but that's about it on the positive side.

The service was what made our stay there truly unpleasant. We've seen maybe four different receptionists, and each was more incompetent than the other. They either could not understand what we asked, were not able to articulate an answer, or simply did not care too much. We made a mistake and ordered breakfast there trying to save time before tours; ended up waiting for it for ~20 min two mornings (while the receptionist was preparing it, both times being surprised that someone wants an already payed-for breakfast), were almost late for our tour on once occasion, and just cancelled the breakfast for the rest of the stay (which was also not that easy for the staff). WiFi in the room was only working on an iPhone; Kindle, Windows Phone or Surface was too much for it to handle. Receptionist had an iPhone herself, so she couldn't help, obviously. Quite a long walk to the center or the beach, too.

All in all, a really bad experience, and if we ever come to Patong again, we know a place where we will definitely not stay.

  • Stayed: May 2013, traveled as a couple
    • Value
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4  Thank Vaidas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong_Accommodation, Manager at Garden Phuket Hotel, responded to this reviewResponded June 23, 2013

thank you for your review
we have had some problem with some of our reception staff that has been solve since.
english skill from staff in thailand are very basic, you can not blame people for not speaking too good english for you, we are not in england, that s why people come here.
for breakfast, we usually ask guest to let us what time they like to have breakfast in the morning , specially when they go for tours.so guest don t wait too long, breakfast is made to order and it can not be ready in 2 minutes, it need to be cooked.
about the iphone, next time you connect to a wifi spot and it s not working, try to reset your IP . switch on and off the plane mode and then you can connect, check any forum on google and you will see that answer...

thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

good location not far from center of patong and plenty restaurants around the area - room was clean but comfortable for the price - staff could do with a bit of training but cant expect much for this price - cheers

Stayed: May 2013, traveled as a couple
2  Thank WarrenEva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong_Accommodation, Manager at Garden Phuket Hotel, responded to this reviewResponded June 23, 2013

thank you for your review
we hope to see you again next time

contact us directly to get the best available deal online if you come again.

thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

it's a nice average hotel in Patong. good location. the motorbikes rentals are 150baht a day, which is a decent price. the owner is very nice and speaks a few different languages. he is apparently from paris. unlike most places in patong, the staff and owner are not trying to rip you off, or sell you trip and services you don't need or at inflated prices. so this is a relief.

the bed was not great. and note the wide angle photos of the hotel, the pool for example is rather small and the 'sauna' is good for one person at a time, or a very close couple, and you cannot stand up in it.

finally, the cleaning staff are first rate...no complaints there. :-)

Room Tip: check the bed comfort. phuket in general is over-rated, unless you really like it's form of craziness.
  • Stayed: June 2013, traveled solo
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3  Thank ayahuasca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong_Accommodation, Manager at Garden Phuket Hotel, responded to this reviewResponded June 23, 2013

thank you for your review
we hope to see you again next time

contact us directly to get the best available deal online if you come again.

thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013 via mobile

I can't advise you more to stay somewhere else! I dont believe half the reviews i've read.

We had 3 nights here - from the moment we arrived the staff were uninterested and bordering on rude. We has to ask repeatedly for help (I ended up fixing some of the issues myself as the front desk staff just rolled their eyes and sighed like a petulant teenager) and we had to change rooms as the smell of the first bathroom was too much to put up with.

The French owner (I presume?) showed vague interest occasionally, but even at check-in it was a farce.

The rooftop pool is not at all pleasant (really run down) and the location is not that beneficial - a reasonable walk into town and nothing of interest in the direct local area.

Just as if it couldnt be more budget, they also don't offer hotel basics (breakfast,laundry), but will begrudgingly point you to some alleyways where you can get these!

If we had known - I would have never bothered. Save yourself some stress/anger and book elsewhere!!

  • Stayed: June 2013
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4  Thank Rob_walsh79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

firstly, the boos of the hotel is so friendly, we chatted very happy .and he helps us to find the comfortable room.,of course,the price is not high.
secondly,the location here is good,you can go everywhere you want ,the condition here is aols well.
but, if you can give the travelers like me, the lowest price, i will thankful fou you

Room Tip: safety and clean.
  • Stayed: October 2012, traveled with friends
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Review collected in partnership with this hotel
2  Thank Joy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patong_Accommodation, Manager at Garden Phuket Hotel, responded to this reviewResponded June 23, 2013

thank you for your review
we hope to see you again next time

contact us directly to get the best available deal online if you come again.

thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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