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“Enjoyable”
4 of 5 bubbles Review of The Marq

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The Marq
Ranked #53 of 222 Specialty Lodging in Patong
Melbourne, Australia
Level Contributor
3 reviews
“Enjoyable”
4 of 5 bubbles Reviewed January 31, 2014

Me and one of my friends stayed here for around a week in January. The hotel staff although sometimes quirky (in a good way) were really helpful for me and my friend whenever we enquired about anything! The room was nice and was was clean. In fact it was really good value for money, I was expecting much less for how well it was priced. The mini bar was extremely well priced (what a bonus), the laundry service was great and the bed was comfortable! It is a big walk to patong beach however and prob about a 15 minute walk to the center of town. I would go back!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FSC14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    72
    34
    8
    3
    7
See reviews for
9
35
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Russian first
  • Any
English first
Utrecht, The Netherlands
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed January 28, 2014

I stayed in the Marq with my partner for 5 nights all together. We had booked a private room for two persons. Although the room itself is spacious and clean, we found the service to be at the lowest level we experienced so far. As the two of us have been visiting countries across the region, we are a wear of the fact that service levels are not the same in every country. However, the service staff at the Marq was the worst we experienced so far. We were mainly assisted by an Asian guy is his thirties of forties. It was very clear that he was completely incapable of doing the job. Being in HR myself, I do not understand how someone could hire him. During check-in he hardly said everything at all, which made us feel very unwelcome. When we had a problem with our internet connection, he was unable to explain how the system worked and which username we had to use. Instead, we figured out everything by ourselves. On the second day our towels were taking and we were not profited with new ones. When asking for it the same guy gave is a little attitude, while we expected a apologize instead. By the time we wanted to checkout he looked at us and walked away. For me all these things have nothing to do with high service standards, but with basic friendliness instead.

On the final day we wanted to book a taxi through the hotel, the same guy told us this was impossible. Are you kidding me? I would not recommend this place, as there are plenty of other places around which over better accommodation and service for the same price.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cosmopoliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 26, 2014 via mobile

We stayed at the Marq hotel for three nights in January. We booked on the day of arrival through Agoda. The owner told us that he pays 20% of the booking cost to Agoda and 30% if booked through Expedia. He told us that had we booked directly it would have been cheaper for us (you may want to try this out).

Because we had booked the day of, we had to change rooms on the second day which were were fine with doing. Check in was painless and the owner was a nice guy to talk to.

There is no breakfast, pool or elevator in the hotel so be forewarned if these are amenities or conveniences you are looking for. Neither of these things were a problem for us. I will say though, that nobody offered to carry our bags to the room. Perhaps they though we looked "big and ugly enough" to carry them ourselves! Lol! If luggage handling is a convenience you like or need I would like to think they would offer or help if asked but we certainly weren't offered. Just sayin'!

The hotel offers cheap same day laundry service. Your clothes will most probably be washed with somebody else's and the telltale sign will be the brightly coloured threads sewn into each individual item you had washed. Not sure if hot-water-only is used so if you are over-the-top hygiene conscious you might want to ask for hot water only and for your clothes to be washed separately from others'.

The hotel has a simple, modern funky feel to the rooms with fusha painted mouldings, colourful accessories and cement finish that works well with the decor. Both rooms we stayed in were identical (205 & 105) and each had a small balcony.

The rooms have basic amenities such as air conditioning, mini bar and snacks, shampoo and soap. Bathrooms have a shower next to the toilet but no shower curtain (though one of the rooms had a shower curtain rod but no curtain (??) ) The beds are big and comfy!

Wifi is free and great signal. Each room has a different wifi username and code and these are different from the small lobby as well. It was a bit of a pain having to reenter the password and code each time you came into the room or if you left your devise off for a while. The passwords are convoluted and we always had to refer to the paper as they weren't easily remembered...perhaps we are getting old!

If you are staying here in the next 6 months I'd definitely recommend this hotel. If you are staying here in a year's time I'd pay attention to the reviews as both of our rooms had minor issues that suggested lack of general maintenance. I'd be interested in knowing over the course of time if the hotel is maintained.

The first room we had (205), had paint bubbled around the sink facet which was not problematic but was of such a nature it indicated lack of general maintenance.

The second room (105) had the same around the facet but now the cement was exposed and the leak was pronounced. The shower also backed up and flooded the bathroom. If you are a hardy traveller this won't matter either but again, the general lack of attention to maintenance may have a greater effect over time.

It should be said that the hotel is located in a quieter space in town an within a half hour walk to the pulse of Patong and perhaps a little longer walk to its beachfront.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LG-lifesgreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
3 of 5 bubbles Reviewed January 24, 2014

we were able to book very last minute. However the price we paid still felt like over-priced.. The whole place had a back-packer feel to it even though it cost over 1200baht for us. I must say it is not a back-packer place; you get your own rooms etc.
HOwever the family room was two bunk bed sets (4 singles).

Receptionists were friendly and good gave advice and instructions taking their time.

ROom itself again; toilet seat was broken. bathroom didnt look that clean. Beds were not comfortable. A/c etc was working well.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgun2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed January 23, 2014

We spent a night at the MArq on our way to Phi Phi and we were celebrating a dear-driend's birthday. The Marq crew were so very hospitable allowing us to chlll out at the lobby adn have some pre-party drinks. Tehy even went out of their way and organized dinner!! Roooms were very clean and quirky, and overall we loved it. We were a big group of 10 and all of us said we will defintely come back to MArq! Thank you, guys! Till next time!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jas-Ugur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windhoek, Windhoek, Namibia
2 reviews
3 of 5 bubbles Reviewed January 14, 2014

I loved the hotel. Stayed there for 5 nights between 2 and 7 January 2014. Room was clean, neat and modern. Not too spacious, but it had all we needed. No breakfast though, but that was not a problem, because wqe could get a nice breakfast just next door. In all teh other hotels that we stayed in during the course of our holiday in Thailand ( Krabi, Bangkok, Phi-Phi island) the breakfast was no good anyway.

No pool or other other fancy facilities, but it was fine, since we never spent time at the hotel ( or any of the others) anyway, even those with pools.

Not too close to Patong activities, but still within walking distance to Junceylon mall and other shopping areas.

Our children had the "dorm" room, with two bunkbeds in ( total 4 beds) which awas also ok, but no fridge.

Staff was ok as well. But please do not do laundry there. I had a bad exsperience.

OPverall, I would recommend teh hotel to those with a limited budget. You really do get value for your money and it was the first clean room we stayed in since we got to Thailand.

Sharon Blaauw, Namibia

Stayed January 2014, traveled with family
Helpful?
Thank SBA27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
105 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

The Marq isn't located right next door to the party area, but that's probably a good thing – it's within walking distance. Hotel is new and clean. Staff is friendly, helpful, and spoke English. We got a good deal for a three-person room over New Years last year, and things worked out well. Only downside was that breakfast was sparse when we visited, so we ate elsewhere.

  • Stayed February 2013, traveled with friends
    • Cleanliness
Helpful?
Thank Laura N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Marq

Property: The Marq
Address: 78 / 4 Soi Nanai 8, Phang Muang Sai Kor Rd., Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #53 of 222 Specialty Lodging in Patong
Price Range (Based on Average Rates): $
Hotel Class:2 star — The Marq 2*
Number of rooms: 17
Official Description (provided by the hotel):
The Marq Hotel is one of Phuket's newest and stylish establishments, catering to the modern lifestyle of vacationers the world over. Opening July 2012 join us in making your vacation memorable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with HostelWorld so you can book your The Marq reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Marq Patong, Phuket

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