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Avista Hideaway Phuket Patong, MGallery by Sofitel
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Reviews (2,153)
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1,367 - 1,372 of 2,153 reviews
Reviewed June 23, 2014

Without a doubt, this would have to be the most amazing resort I have stayed at. From the moment we arrived until the painful time of leaving, we were in heaven. Once you enter the resort, turn the corner and enter the lobby, you will be blown away. The lobby alone is magnificent! We arrived just as the sun was setting and the view was incredible! All the shades were pulled up and the doors/windows opened. Views of the sun setting behind the mountain, the sea and breeze coming through assured us that we were going to have a memorable stay. We got a great deal through the hotel website with 50% discount and had booked a Buena Vista room with breakfast, but were upgraded to a Club Vista room, which was fantastic.

The staff at reception were super friendly and do everything they can to make your stay as comfortable as possible. During check-in, you are asked to complete a form where you can request things such as mattress type, pillow preference, favourite tea etc.

Yes, this is a big resort and you will get lost on your first couple of days, but by no means did this have an impact on our stay. If anything, we were laughing at ourselves whilst getting lost and ended up finding new areas in the resort. We were staying in room 918, which was very convenient to get to breakfast and also to one of the main pools. We made use of the two main pools, but did not use the adult pool. The two pools we did use were both infinity pools and were beautiful! It was a bit of a walk to the lobby, but this didn't phase us at all. Room 918 is also very close to one of the bars where we enjoyed a complimentary cocktail during sunset and enjoyed the views and sea breeze.

Breakfast starts at 6am until 10.30am, and my partner and I have to apologize to the staff for being one of those annoying couples that turned up at 10.20am every morning, filling our table with food before it's all cleared away (hey, we're on holidays) and staying until 11.30am. Even though we were late everyday, the staff went out of their way to bring us freshly made coffees on request as well as preparing soups and stir frys even when they had packed away all the food away. This just shows the service standard of this resort and how staff go out of their way to make your stay so special. The selection and quality of food is fresh and perfect. You will not be disappointed.

A couple more examples of the service you get - We turned up to get the shuttle bus to Jungceylon at 19.00pm. We were 2 or 3 mins late and the bus had just left. As the next bus was leaving at 21.30pm, the manager on duty called the resort driver and had us driven to Patong in a private car free of charge. That night we returned to our room and found a cake, bottle of champagne on ice and our bath tub filled with foam and flowers. AMAZING!!

I cannot understand how some people complain about little things such as the timing and frequency of the shuttle bus to Patong and the distance. It is more than adequate and you should be grateful that the resort even offers this service. The bus ride is no longer than 5 - 7 mins and it is a fun ride. The bus is decked out with fans, fluro lighting and music. It's also a great chance to meet people staying at the resort, as during our stay, we seldom saw anybody in the hallways or pools.

Now to the rooms... clean, comfortable, plenty of space, romantic and at times difficult to leave as you feel so relaxed there. Room 918 has a very private balcony with a nice water feature across from it with a relaxing sound of the water flowing. Honestly, we spent no time in the balcony as it's too hot during the day, and at night there are a lot of mosquitos. We only used it to dry our swim gear. So in my opinion, don't worry too much about your views from the balcony and whether you get a room with a spa on the deck. Yes, there is construction going on next to the resort, but we were not affected by it whatsoever.

There is so much more I could say about this resort, but I think I've typed enough already. If you are considering the Avista Hideaway Resort, just book it!! It is truly amazing and you will not be disappointed.

Thank you to all the staff that made our stay so enjoyable! We cannot wait to return.

Room Tip: Club Vista rooms are brilliant. Don't worry about your view and outdoor area as you won't be spending much time on the balcony, especially in the evenings as there are lots of mosquito's. You'll be too busy at the pools or in your room enjoying the bath tub ;)
  • Stayed: June 2014, traveled as a couple
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8  Thank sHaBz79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded June 30, 2014

Dear sHaBz79,

Greetings from Avista Hideaway and thank you for your excellent feedback and recommending us.

We are delighted to note that you liked the upgraded Club Vista room, complimentary cocktail, cake, bottle of champagne, bath tub filled with foam and flower and shuttle bus.

The vistas that you get from up the mountain create great memories coupled with the fantastic experience at the resort. A great location for couples we are also rated among the top 10 hotels for families in Phuket since there is something for everyone to do.

We are glad you felt the hospitality of our staff, we do have a fantastic group working at the Resort and they truly deliver service from the heart. We have shared your kind words of appreciation with our team members and your compliments will definitely encourage us to continue and improve our service.

We also feel that it is the small personal touches which make the difference. Many Resorts offer fantastic rooms, scenery and similar facilities as we do, but to ensure we stand out from the rest we try to concentrate on all the small details and add an extra touch of luxury.

We believe the joy of staying in the hotel is in discovering a new area everyday and yes the hotel does seem like a maze on the first day but our guests get used to it very quickly and then the sheer beauty of the place overshadows everything. We are, however, working towards adding more signage.

All our pools are spread over the property and each location creates those memorable moments that we strive for. And all our guests love spending time there soaking in the sun and catching up on their reading while enjoying the lovely cocktails prepared by our pool bar team.

Chef Tim and his culinary team will be very pleased to hear that you thought our food was exceptional and delicious. We believe in using the freshest ingredients to create a memorable culinary journey for our guests.

We are glad you enjoyed the rooms, we have spent a lot of time designing the Resort and the size and quality of the rooms was one of the main priorities. All rooms are spacious with extra large bathrooms and high quality beds to ensure the best night’s sleep. To combat the mosquito menace prevalent throughout the tropics, we do have repellents in all rooms and a regular pest control schedule which is quite effective.

Your feedback motivates and encourages us to continue to provide a very high level of service to ensure a memorable experience for all our guests.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed June 22, 2014

superb services provided from arrival till departure. welcoming drinks, registration of checking in & out, friendly with children, complimentary birthday cake for my husband, convenient shuttle bus to town, great room setting ie furnitures, lighting, bedding, pillows. cleanliness is superb as well.

  • Stayed: June 2014, traveled with family
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Thank Suriati73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded June 24, 2014

Dear Suriati73,

Greetings from Avista Hideaway and thank you for your wonderful comments.

We are delighted to hear that you liked the service, complimentary birthday cake, convenient shuttle bus, great room and cleanliness.

It is always a pleasure to hear from our guests as it encourages and motivates us to continue on this journey of excellence.

We look forward to seeing you back at Avista Hideaway on your next visit to Phuket.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

My wife and I decided to stay at the Avista Hideaway Resort & Spa to celebrate our 9th wedding anniversary. Prior to our stay we read all the great reviews and couldn’t wait for our stay. The hotel is situated on a hill close to Tri Trang Beach, 5 mins away from Patong.

Upon arrival we were totally amazed, seeing the hotels famous silver sculpture. We walked around the corner to the main reception only to become speechless; the view was "breathtaking". We were awed by the natural forest and views of the Andaman Sea that surrounded the hotel.

Honestly we couldn’t believe how beautiful the whole place was. We were seated, given a welcome drink, asked what tea we preferred and what kind of pillows we wanted. Erick showed us to our room, we chose the Vista Club Room; we were given a room with a garden view. Not what we expected to be honest, but still very spacious and well appointed. We did ask if we could have a room with an ocean view and were told they would show us some new rooms the next day that we could choose from.

Vicky, the hotel manager, was fantastic she arranged for us to view 2 rooms the following day. We chose the Club Vista room and we were blown away. Stunning views, huge room everything you would want in a romantic getaway. The hotel also surprised us with an anniversary cake and a bottle of champagne that really topped everything off.

Everyday our room was made up and every night our bed turned down by Somying K, she always had a big smile and was always very helpful when we needed other things. Breakfast was unbelievable with a huge variety to choose from. Nitichai, the manager, greeted us every morning and had a chat to see if everything was okay. The staff at Vista restaurant were so friendly, professional and super attentive.

There is also a shuttle service which the hotel provides taking you to and from Jungceylon. Some reviews have said the service is infrequent, but honestly we thought the frequency and timing was perfect. If you require a tuk tuk going price is 300bht and there are drivers just outside the hotel you can use. We used a very nice lady named Nicha who took us around Phuket for our sightseeing (see business card).

We decided to have our anniversary dinner at Sizzle and we were not disappointed one bit. Atmosphere unforgettable, food totally scrumptious and ambiance truly romantic. Chef Tim and his staff made for a truly memorable night.

During our stay there was construction work being performed near the hotel but that didn’t faze us one bit. You have to remember Phuket is growing and new buildings are popping up everywhere.

To the G.M , sir we would like to thank all your staff for a wonderful and memorable stay at your hotel and would like to ask you give special recognition to the following people: Vicky, Christine C, Robert, Erick, Jelena, Maya, Nitichai, Julienne L, Genina R, Somying K and Chef Tim and his team.

In all our 10 days at the Avista was romantic, relaxing and joyous. We can’t wait to return next year for our 10 year anniversary thanks again to all you made our trip an unforgettable experience.

  • Stayed: May 2014, traveled as a couple
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4  Thank WeLuv2Shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded June 23, 2014

Dear WeLuv2Shop,

Greetings from Avista Hideaway and thank you for your excellent feedback.

We are glad to hear that you had a pleasant stay with us and finally we could sort out the room issues to your satisfaction.

The resort is indeed a great place for some breathtaking views and photography options. The sunset and just after are moments that make for a memorable experience and that is what Avista Hideaway is known for apart from great service and facilities.

Breakfast is a delightful experience at our resort with its wide selection of food, freshly squeezed fruit juices, bakery and a live Asian cooking station that allows you to pick your desired ingredient for a breakfast like home.

The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Our shuttle bus drives the guests to Patong and the Jungceylon shopping mall and the timing is designed to suit every guest.

Our rooftop restaurant, Sizzle, has been enthralling guests since we opened our doors in January. It is the most beautiful location in the hotel with a fantastic ambience, service and the best BBQ on the island. Chef Tim and his culinary team will be very pleased to hear that you enjoyed a great evening there.

I am thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile. Vicky, Christine C, Robert, Eric, Jelena, Maya, Nitichai, Julienne L, Genina R, Somying K, Chef Tim and his team will be particularly pleased to hear that they played a small part in your wonderful holiday experience.

Team Avista looks forward to welcome you back on your 10th anniversary and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management

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Reviewed June 21, 2014

Very good hotel with nice service iav been there for a week, near to city center and at the same time in a calm area. The room is wonderful with modern furniture amazing lightnings and bedding and pillows. the shuttle bus to the Jungcelyon Mall was fantastic, its there almost every hour.
I loved the place.

  • Stayed: June 2014, traveled as a couple
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1  Thank Moustafa-Habashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded June 23, 2014

Dear Moustafa-Habashi,

Greetings from Avista Hideaway and thank you for sharing your feedback with us.

We are pleased to note that you are enjoying your stay and liked the very good hotel with nice service, location and wonderful room.

Our location is our advantage as it allows the guests to enjoy the peace and quiet yet the hustle bustle of Patong is not far away. A lot of our guests avail the complimentary shuttle bus when they feel the need for action.

We look forward to seeing you back and Avista Hideaway on your next visit to Phuket.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

Impressive hotel and brilliant service. From arrival the service was great, drinks at reception and a golf caddy to our room. On the arrival form, it asked if we had a special occasion (I mentioned that we had travelled for my partners birthday). We had champagne in the room and was brought birthday cake with candles during the week. We had the Jacuzzi suite which was brilliant and very modern. The breakfast and food at this hotel was amazing. The pool and other facilities were also fantastic. But what made our stay was the staff; extremely friendly and welcoming. Would definitely stay here again!

  • Stayed: February 2014, traveled as a couple
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Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded June 23, 2014

Dear Phil M,

Greetings from Avista Hideaway and thank you for your excellent comments.

We are delighted to hear that you liked the impressive hotel, brilliant service, amazing breakfast, fantastic pool and facilities.

Our Jacuzzi suite are truly a romantic haven for couples looking to spend that alone time together and enjoying each other company. All our rooms are built to provide the maximum privacy so even if the resort is fully booked you can still get those private moments.

We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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