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“Awesome place!!”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 321 Hotels in Patong
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome place!!”
Reviewed May 17, 2014

It's a beautiful n special place...d building n structure n view n environment was great! Enjoy my stay in this awesome resort. Wonderful holiday with my family..strongly recommended to those who look for quiet, relaxing n comfortable stay in Patong...

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 26, 2014
Dear Joey L,

Greetings from Avista Hideaway and thank you for your wonderful comments and recommending us.

We are delighted to hear that you like the building, structure, view and environment.

Your feedback motivates and encourages us to continue to provide a very high level of service to ensure a memorable experience for all our guests. At Avista each employee is selected on their ability to provide the highest level of guest experience.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (393)
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English first
Hastings, New Zealand
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 15, 2014

Stayed here for 7 nights with my wife and we absolutely loved the whole experience at the Avista. I cant really fault anything here, the staff were very friendly and very helpful. Our room was always cleaned daily and they had a nice turndown service. I arrived at 1am and the check in was very quick and they even had a birthday cake and bottle of wine waiting in our room for me,which was a lovely touch. They pools were a really nice warm temperature and were not busy at all plus the were always clean ,I think some days we almost had the one of the pools to ourselves ( there are 3 to choose from).
Food I found was great with breakfast having a very large selection of food and the restaurant Sizzle was also very nice experience. They do have a local village construction of some sort being build below as some other people have made comment on but to be fair you didn't hear any noise from them and I found it quite interesting watching some of the construction going on fromone of the pools if you looked over the side, but again you don't really see it and you don't hear it.
To get in to Patong town was around a 10 minute taxi and never paid more than $300 Baht to and from there although from town they will try and charge you double, Also worth a mention is the indoor golf simulator which was a lot of fun to give a go if for some reason it's raining but we had between 32-38 degree most days.
So I would absolutely recommend this resort and if and when I go back to Phuket I will be definitely staying here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank HawkesBay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 16, 2014
Dear HawkesBay2014,

Greetings from Avista Hideaway and thank you for your wonderful feedback and recommending us.

We are glad to note that you like the friendly and helpful staff, daily cleaned room, nice turndown service, very quick check in and lovely touch of your birthday anniversary.

It is always a pleasure to hear from our guests as it encourages and motivates us to continue on this journey of excellence. At Avista each employee is selected on their ability to provide the highest level of guest experience and we are happy to note that we could live up to your expectations.

All our pools are spread over the property and each location creates those memorable moments that we strive for.
Our facilities are designed in a very contemporary fashion and yet blend seamlessly with the surroundings to create that perfect Hideaway.

We strongly believe that breakfast is the most important meal of the day and ensure that we are able to cater to the needs of all our guests by including something that reminds our guests a little bit of home when on holiday. Sizzle, our rooftop BBQ restaurant, is the place to dine especially if you are celebrating a 'significant date'. The perfect setting, service and food just add creates those special moments.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 14, 2014 via mobile

So, I haven't even left yet but I want to write this review early.
Right from the start this hotel has been a truly special time. I took advantage of the airport transfer pack when booking and a driver brought me to the hotel.

The check-in experience (as a Club Vista guest) was the most professional and warm experience I have ever encountered. The service offered to clients here is exceptional.

Despite other reviews I have read, the facilities are in my opinion more than complete. There is not a thing out of place. In fact, the hotel is a bit too nice.

If your a tosser who needs to be drunk or noisy every day and night this hotel is not for you. I would definitely recommend the hideaway for professionals, young couples, people who are blessed with a bigger salary or those who just want a quiet resort style place to stay for ultimate relaxation.

The food is exceptional and delicious and the Restraunt staff are very professional and well trained. There can be an extremely mild language barrier but if you don't have the patience for that your a horrible person lol.

The only constructive criticism I can give is that the shuttle service to downtown should run hourly. That said, I am more than happy to catch the free 10 minute bus ride into town and pay a taxi 400THB to take me back when it suits me. If you take the hotel bus time list with you on your days out, you can easily plan when to be back at the bus collection point.

As any hotel in the world, drinks and minibar can be considered expensive. If your not willing to pay there is nothing stopping for from getting a few things from the shops and bringing it back to the hotel. The minibar fridge is huge so plenty of storage space.

I could write great things all day about this resort but there is only one thing that matters....

IF I COME BACK TO PHUKET I WILL 100% BE STAYING HERE AGAIN.

Thankyou so much for a pleasant stay.

- Mr Baldwin -

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Lockie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 16, 2014
Dear Lol1833,

Greetings from Avista Hideaway and thank you for your wonderful comments.

We are glad to hear that you had a pleasant stay with us and thankful for your acknowledgement of our exceptional service.

Ensuring our guests enjoy a perfect holiday is our prime motto and checking for and delivering your preference is just a small way to let you know that we care for you and would like you to be extremely comfortable during your stay with us.

Our facilities are designed in a very contemporary fashion and yet blend seamlessly with the surroundings to create that perfect Hideaway.

Indeed, our location is our advantage as we are located on a hilltop just 5 minutes away from the hustle and bustle of Patong. Best of both worlds is how we describe the location of the hotel since you get a quiet time with your loved ones and also can take the hotel shuttle to Patong to enjoy the night life. While we run the shuttle bus at various times to and from the resort, sometimes the guests do feel the need to come back to the resort earlier. We will however, look at options of increasing the frequency of our shuttle bus.

Chef Tim and his culinary team will be very pleased to hear that you thought our food was exceptional and delicious. We believe in using the freshest ingredients to create a memorable culinary journey for our guests.

We look forward on your next stay and thank you for sharing your experience with us.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 14, 2014

My partner and I stayed here last month.. our room was beautiful..they upgraded us for free.. was definitely a 5 star resort.... ALTHOUGH terrible taxi service out the front.. charge $10.00 to Patong and $10.00 to get home.. and there is no other way.. I know that this isnt alot but it does add up every day! The other option is taking the resort shuttle bus that takes you there approximitely ever 2 hours and is very crammed full of people.

Gorgeous resort.. house keeping very good.. alhtough looks out onto sheds that immigrant workers live in whilst building the resort next door.. quite sad..

Room Tip: They will usually upgrade you for free.. resort wasnt very busy when we went because it wasnt peek t...
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brittany S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 16, 2014
Dear Brittany S,

Greetings from Avista Hideaway and thank you for sharing your comments with us.

We are delighted to hear that you like the beautiful room and very good housekeeping.

The taxis available outside of the Resort and private taxis are not part of the Resort. These operate over the entire island and the prices are set by the local taxi organizations. We have no control over these and to travel around the island to any location, these taxis are the only form of transport in Phuket. This is certainly a known issue and the Thai Government is working on introducing a better public transport system. We do recommend to Guests that a cheaper alternative is to hire a car or motorcycle for the duration of the stay. A small motorcycle is only around 300 baht per day and a family car is between 900 – 2000 Baht per day depending on the size. You will see that the motorcycles are by far the most popular choice for many tourists all over Phuket.

The construction around the hotel is a temporary phase over which we have no control. I understand that the plot next door is not very pleasant to look at; however, we have absolutely no control over external factors.

We appreciate all your comments and will certainly attempt to rectify those which we can. We do hope you will return to Thailand and will visit us again soon.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 10, 2014

Just a stones throw from Patong beach beach and only a few minutes from Tri trang beach this hotel has a location most other hotels would be envious of. If you are staying for longer than a couple of nights then hire a car as we did not think much of the local taxi service(rude and pushy).

Rooms were clean and well appointed and service was puntual.

Good spot to stay at for families,couples and groups of friends.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 11, 2014
Dear James M,

Greetings from Avista Hideaway and thank you for your feedback and recommending us.

We are delighted to note that you liked the location, rooms and service. The location of our resort makes it perfect for every kind of guests whether you are looking for a quiet holiday or even enjoy the hustle and bustle of Patong which is just 5 minutes drive away. Our shuttle bus drives the guests to Patong and the Jungceylon shopping mall and the timing is designed to suit every guest.

Your feedback motivates and encourages us to continue to provide a very high level of service to ensure a memorable experience for all our guests. At Avista each employee is selected on their ability to provide the highest level of guest experience.

All of us at Avista Hideaway look forward to welcome you back soon to spend another memorable holiday with us.

Warm Regards,
Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Currumbin, Australia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 10, 2014 via mobile

Totally impressed with the standard of the resort, the staff were friendly and courteous, the room was incredible, very comfortable. I can only say good things about this place, my wife and I will be back in 2 months.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank MattNiemeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 11, 2014
Dear MattNiemeyer,

Greetings from Avista Hideaway and thank you for your wonderful feedback.

We are pleased to note that you had a great time with us and thankful for your acknowledgement of our service. Our rooms are designed to create the sense of togetherness for couples looking for a quiet time.

It is always a pleasure to hear from our guests as it encourages and motivates us to continue on this journey of excellence.

Team Avista looks forward to welcome you back soon and assures you that you will continue to get the same level of service that you experienced during this stay.

Warm Regards,
Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randers, Denmark
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 10, 2014

Make no mistake the facilities at this resort are excellent, and the welcome at the reception is very good. A stunning setting and with out exception friendly accommodating staff.

We had before booking read reviews warning of the empty lot with howling feral dogs. (True dont book) We therefore requested a room with an ocean view and which was confirmed on booking. But we got the room facing the back lot. After complaining we got another room with no view and neighbor to 10 aircon comressors. Moved again, upgraded to a Jacuzzi Suite. Which was very nice.

The resort is on the hill at the southern end of Patong Beach. So no easy access to the beach. Although Patong beach is not worth visiting it is packed! Patong town is manic.

The resort pools are very nice, even though from the lower pool you've got a view over building worker shacks.

Breakfast is probably the best buffet we've had in SE asia. The restaurants serve good food and at an affordable price. Again praise to the staff, excellent service.

The layout is on a steep hill so be prepared for lots of steps, even though there are elevators between each level. The layout can be confusing the first couple of days.

Gardens and green areas are well maintained.

Room Tip: Make sure you dont get a room facing the empty lot on the west side of the resort. Not a nice view a...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 11, 2014
Dear Andy T,

Greetings from Avista Hideaway and thank you for sharing your feedback.

We are pleased to note that you liked the excellent facilities, very good welcome, stunning setting and friendly staff. I am glad we could sort out your room issues to your satisfaction. Unfortunately, we have no control over the cleared land next door as it does not belong to us. We are working with the local municipality to ensure the problem with dogs is controlled.

All our pools are spread over the property and each location creates those memorable moments that we strive for.

Our breakfast is definitely one of the best on the island where Chef Tim and his team strive to give our guests a great experience everyday and I am glad you started your day in a great way. We are thankful for your acknowledgement of our service. Our staff is trained to provide exceptional service to our guests by delivering quality rooms and personalized service with a touch of the warm Thai smile.

We believe the joy of staying in the hotel is in discovering a new area everyday and yes the hotel does seem like a maze on the first day but our guests get used to it very quickly and then the sheer beauty of the place overshadows everything.

All of us at Avista look forward to welcome you back soon.

Warm Regards,
Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Property: Avista Hideaway Phuket Patong, MGallery by Sofitel
Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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