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“ABSOLUTE PARADISE. You will be treated like a Queen/King. Avista = Bliss, in our minds.”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 331 Hotels in Patong
Certificate of Excellence
Reviewed July 24, 2013

WOW.
My boyfriend, Mike, and I stayed at Avista for two nights and three days. We dedicated a month of backpacking in Thailand but after a 3 day trek in Thailand we were ready to get really clean and just relax.

Avista was the perfect gateway (Hence, their name - they are bang on, correct) because you will get treated like a queen or king once you are there.

As soon as you arrive, you are given a complimentary fruit and beverage and will be mesmerized by the view. The architecture of this hotel is so unique that you feel like it is a place for royalty. Everything is well maintained and after filling out a detailed form about your preferences...30 minutes later someone will be at your door with your preferential tea, pillow (we chose memory foam so we could really feel our heads sink into the pillow) and much more.

Our room was great, incredible view, option to alter the lights in the room to suite our mood, incredible waterfall shower with complimentary robes, slippers and the cut out window that looks from our bedroom into our washroom and vice-versa.

The restaurant at Avista is incredible with not only outstanding staff that will tend to your every need but the most friendly people. Shout out to Netty who was one of our favourite waitresses because of how kind she was and knowledgeable about different dishes.

The bar and view Avista has, especially when you want to ensure you capture the Thailand sunset, was amazing. Avista has everything, we had the opportunity to meet Chef Tim who then took us to the top of Avista where private dinners are usually set up and the view was incredible. It truly showed us the care Avista management has put into making sure their customers are happy, get to know Avista and in turn get to know us very well.

Other managers took the opportunity to spend time to get to know us and shared a "Useful phrases to know in Thailand" booklet for us to maneuver ourselves around Thailand with ease after Avista and also mosquito repellent because we ran out.

The computer room with macs was also amazing to utilize because prior we were trying to upload pictures on internet cafes etc but these computers were fast, new and great to use. Not to mention the library of books, we both fell in love with books we found there.

The pool was great, we used all three but our favourite was the one in front of the restaurant - the infinity view there is amazing, not to mention the swim up pool bar. We spent one day just tanning relaxing, swimming and chilling with the best bartender at Avista: KRISADA.

At night, we took advantage of the movie rental service and also the room service with popcorn and ice cream. The spa is also amazing, I got a facial and Mike got a massage.

We felt like kings and queens and there's more...

As the cherry on top of the cake - we mentioned to Avista that we were celebrating our 2 year anniversary and on our last night, they surprised us with champagne, a cake and a card from management. It was delivered by a man who knew he was surprising us and had the biggest smile on his face.

Avista is family now to us, as another home but because of our lifelong friends.
We cannot wait to go back and wanted to make sure everyone knew how incredible this place is.

We miss it everyday and some of our favourite memories will always be Avista.
We are from Canada and whenever we come across something that represents luxury, we say out loud: "Reminds us of Avista, doesn't it?"

Please go. It is quiet, but it is perfect for a honeymoon, to just relax from backpacking or just to experience luxury.

Let us know how it is!
And say hello to all the managers, Chef Tim, Robert (Butler), Netty (Waitress) and Krisada (Bartender)!!!
We haven't forgot!

- Rachel and Mike.

  • Stayed: May 2013, traveled as a couple
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2  Thank CanadaRachelandMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 30, 2013

Dear CanadaRachelandMike

Greetings from Avista Hideaway Resort & Spa,

Many thanks for your sharing your wonderful experience online. It is such a great honor to know we managed to make such an impression on our Guests. We are so glad you enjoyed your stay with us and we enjoyed taking care of you both on such as special occasion.

We do feel that our property is a unique Resort in terms of location and architecture. A lot of thought was put into the design of the property and as you so kindly commented the final result is something spectacular.

Netty is delighted that you mentioned her, she enjoyed looking after you both. Krisada, Robert, Chef Tim and the other staff are also grateful for the glowing comments.

We have shared your feedback with all the staff and it keeps us motivated to providing the best service we can to ensure our guests have a truly memorable stay.

Congratulations once again on your anniversary and we look forward to having you back at the Resort in the near future.

Warm Regards

Avista Management

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1,558 - 1,564 of 2,039 reviews

Reviewed July 20, 2013

We stayed at Avista for 5 nights, and it was a very enjoyable stay! The bathroom was great, with a separate walk-in shower and bath tub. The bed was soft and I loved the fact that we were given a choice of pillows from the pillow menu. We looked forward to breakfast every day (the veggie stir fry is amazing), and made full use of the facilities - the games room, the swimming pools and the gym. We drove and the hotel had complimentary parking, which we really appreciated. If I had to nit pick, I would say that the finishings of this hotel aren't the best, as parts of the common area were starting to show signs of wear and tear. But I enjoyed my stay at Avista very much, and would highly recommend this place to any one who is thinking of visiting Phuket.

  • Stayed: July 2013, traveled as a couple
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1  Thank huesofgrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 22, 2013

Dear huesofgrey,

Greetings from Avista Hideaway Resort & Spa.

We are glad you enjoyed your stay with us and that you found the room and facilities so appealing. We do like to make our Guests stay as comfortable as possible and as you pointed out offer a choice of pillows as well as mattress firmness to ensure you get the best nights sleep possible.

It is nice to know that you managed to use so many of our great facilities. Chef Tim and his team are delighted you enjoyed the quality and choice at breakfast.

We are constantly striving to keep the Resort in top condition and our engineering department carries out regular maintenance around the entire property. We will certainly try to improve in some areas to ensure we keep the property looking as new as possible.

Thank you for sharing your experience with us and we do hope to see you again in the future.

Warm Regards

Avista Management.

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Reviewed July 19, 2013

We have stayed at Avista in July. Read all the reviews beforehand. We chose this hotel to celebrate our anniversary. Beautiful setting, great staff, excellent location. The free shuttle to Patong is great - I do see a problem in peak season, but for us it worked very well seeing that it was low season. We had a problem with our first room and without hesitation they upgraded us to another room. Special thanks to BoomBim - her customer service skills are excellent! She went out of her way to assist us!!

The breakfast was excellent! Too much to choose from! We also did a Thai cooking class with the hotel, highly recommended!!! Definitely a highlight during our stay!

The only disappointment that we had was that we had to fill out a form upon arrival to stipulate any special occasions - which was our anniversary. Nothing was done to make our day special - I have read in previous posts that guests received a cake or something on their special day to congratulate them. Apart from this, I cannot fault anything.

The pool bars were a treat as well! Loved the cocktails! Will recommend this hotel the everyone!

Room Tip: We stayed in the Buena Vista room and were upgraded later. Both excellent. Ask for a pool view.
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  • Stayed: July 2013, traveled as a couple
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1  Thank 161Lynnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 22, 2013

Dear 161Lynnie,

Greetings from Avista Hideaway Resort & Spa,

We are delighted you enjoyed your stay with us and thank you for commenting on K. Boombim's service, we are proud to have such a great team of staff here at the Resort and it always motivates us when we receive such positive feedback.

Chef Tim and his team are glad you enjoyed the quality of the Breakfast and also the cooking class, we hope you are able to impress your friends back home with your traditional recipe now you know the secrets...

I apologise for the initial room problem and am glad it was resolved quickly, I am also truly sorry that you did not receive Champagne and a Cake on your special day. We do like to celebrate with our guests and you should have received this on the day. I do hope we have a chance to rectify this on your next visit. We will certainly take more care to ensure we do not miss anyone's special day in the future.

We have passed on your feedback to all the staff and thank you for recommending us to your friends, we will certainly take good care of them.

We look forward to seeing you again and congratulations from all of us on your Anniversary, we do hope it was a memorable time for you both.

Warm Regards

Avista Management

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Reviewed July 17, 2013

I am currently laying by the pool at Avista and it's amazing. The experience has been the best I have had anywhere. We have been provided with everything we need... Every detail has been thought of. It's a 5 minute drive into the main streets of Patong but the hotel offers a free shuttle bus throughout the day to avoid having to pay for taxis. The breakfast buffet is huge and the restaurant and bar prices are very reasonable. Great relaxing get away with a choice to go into the hustle and bustle of Main Street Patong. What more could you ask for!

  • Stayed: July 2013
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Thank Hairwithenvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 22, 2013

Dear Hairwithenvy,

Greetings from Avista Hideaway Resort & Spa,

We are glad you are enjoying your stay and making the most of the pools. It is delightful to know your experience here with us is such a memorable one.

Chef Tim and his team are glad you enjoy the breakfast and the rest of the staff thank you for your positive feedback.

We hope you continue to enjoy your stay with us and we hope you will return to our Resort time and time again.

Warm Regards

Avista Management

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Reviewed July 14, 2013

My Husband and I spent an absolutely brilliant time in the Avista Hideaway from 2nd July until the 9th July.
First Point we were met and greeted with Hot Towel, water, fruit and lovley flowers. Hotel staff could not do an enough for you. As we mentioned that it was a special anniversary the manager came to our room with bottle of champagne and lovely fresh made cake which was absolutely lovely. All staff went above and beyond their duties. The hotel room was beautiful and cleaned to a high standard everyday. Each day they left complimentary homemade cookies which were delicious.
Second Point - Breakfast I have never stayed in a hotel which offers so many varied dishes from cerials, fresh fruit, any type of eggs freshly made on request, full English breakfast, international cuisine, yogurts, cakes, croissants, rolls, breads, so much choice and plenty of it.
Third point I would like to mention with regards to honesty in hotel. I went out on a boat trip for the day and had not realised I had left safe open with all monies, passports, credit cards etc., and on returning note under door to contact reception re above, on contacting reception the manager and security came down to check if anything was missing from safe, thankfully everything was still intact, the cleaner closed safe and put temporary code in, This act of honesty made us realise that we were very lucky. A most relaxing holiday indeed.
The curtesy bus is a great plus too for going down to Patong Beach and Back. Could not falt anything about this hotel or staff
Lastly I would recommend this hotel to all friends, family and work colleagues as I would not hesitate in visiting the Avista Hideaway again. Well Done to All Staff at Avista!!!!!!

Stayed: July 2013, traveled as a couple
1  Thank catherine m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 22, 2013

Dear catherine m,

Greetings from Avista Hideaway Resort & Spa,

Thank you for sharing your recent experience and providing such positive feedback. It makes us truly proud to know our guest enjoyed their stay.

We are glad you enjoyed the Champagne and Cake and thank you for choosing our Resort to stay on such an important occasion.

Chef Tim and his team are also glad you enjoyed the breakfast.

We are very lucky to have such a great team of staff and we do take pride in the Honesty and Integrity of each member. It is reassuring to know that your items were safe and reported correctly when discovered.

We have shared your comments with all the staff and the positive feedback you gave motivates us all to continue to provide the best service we can.

Thank you once again and we look forward to welcoming you back in the near future.

Warm Regards

Avista Management

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Reviewed July 13, 2013

we stayed for 4 days at avista hideaway resort and the experiance was amazing, service 100% satisfaction for aminites 100% satisfaction for location 100% over all it was best experiance for me on any resort till date. and i advise all the people to stay at avista in phuket as it is very near to patong beach, only thing which was missing was vegetarian indian food. you need to have it with so many indian tourist aprocing phuket.

  • Stayed: June 2013, traveled as a couple
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Thank vicky_9100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 22, 2013

Dear vicky_9100,

Greetings from Avista Hideaway Resort & Spa,

We are delighted you enjoyed your stay with us and we were able to meet your expectations. We are constantly trying to provide the best service and quality we can and it always motivates us when we receive such positive comments.

We will also look at adding more Vegetarian India food to our menus to provide a wider range of options.

Thank you once again for sharing your experience. We have shared you comments with all the staff and look forward to welcoming you back again in the future.

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013 via mobile

I loved this place, it was far enough away from town that its not full of the usual drunken Australian coming back, but close enough for shopping and tours, pools where amazing and the rooms where super! So quite so relaxing so great and a true 5 star experience, and the food, it was to die for, they even gave us a cake and ran the bath and a bottle of champagne for our special night. Can't stop recommending it

  • Stayed: June 2013
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2  Thank rikrikrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this reviewResponded July 10, 2013

Dear rikrikrik,

Greetings from Avista Hideaway Resort & Spa.

Thank you for your recent feedback and sharing your experience online. We are delighted you enjoyed your stay with us and that we met all your expectations.

We agree with you that one of our best features is the location. Located on the mountain overlooking Patong and the Ocean we are just far enough away from the hussle and bussle to enjoy a quiet relaxing break but still only 2 minutes away if you want to go to enjoy the local entertainment.

We are glad you enjoyed the cake and champagne, we do try to make sure we take care of all our guests and feel it is the small touches which makes a lot of difference.

We have shared your positive comments with all the staff which continually motivates us to provide the best service we can.

Thank you once again for your comments and we hope to see you back at our Resort soon.

Warm Regards

Avista Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Family Hotel in Patong
#4 Romantic Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Luxury Hotel in Patong
#6 Business Hotel in Patong
Price Range: $129 - $464 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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Avista Hideaway Phuket Patong, MGallery By Sofitel

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