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“Excellent hotel”

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Avista Hideaway Phuket Patong, MGallery by Sofitel
Ranked #7 of 321 Hotels in Patong
Certificate of Excellence
Prague, Czech Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel”
Reviewed May 31, 2013

We are a family with 6 year old daughter and we stayed in the hotel for 10 days in February. I have to say it was the best hotel in which we have ever been. We were satisfied with absolutely everythig. My husband was excited from great distance to all the golf courses on the island, our daughter from kids club and because of the pool access right from the room. All of us liked excellent food, great breakfast, nice swimming pool, divine view of the pool, stylishly and functionally arranged room and 100% satisfaction service of all the hotel staff. We were really happy and will definitely come back. I can recommend it to everyone!!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lenka816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 31, 2013
Dear Lenka816,

Greetings from Avista Hideaway Resort & Spa.

Thank you for you positive comments and we are delighted you enjoyed your stay with us. It was a pleasure to have you and your family here with us.

We have passed on your comments to all the team which motivates them to continually provide the best, heart felt service possible.

Thank you once again for sharing your experience and we hope to see you all back again soon.

Kind Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (393)
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English first
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 30, 2013

We were here for our honeymoon and the Staff at Avista definitely went out of their way to make sure our stay was memorable and romantic. When you first arrive in their gorgeous lobby, we were immediately served with cold towels and refreshing drinks.

We booked a Pool Villa Suite, but was disappointed that it didn't have the sea view. However, the rooms were beautiful. Note, there are two types of Pool Villa Suite and we stayed in both. The first two nights, we stayed in Pool Villa Suite 1202 and it was on the ground floor, with an enclosed pool. We felt a tad bit claustrophobic, because, the room was enclosed with a wall and we thought, we would rather downgrade to a jacuzzi suite on a higher floor with a seaview. Please note, the room was not bad at all, it was great, but just not what we were hoping for. We told management and they immediately switched the room for us, but not a downgrade, but another Pool Villa Suite with a different view, Villa 1504. We liked this Villa much more than our last one. Please note, this is just personal preference. Others might like the Villas on the ground floor, but we didn't. We just wanted to tell Avista how greatly appreciated we were for them to accommodate to our concerns. The last two days, we stayed at Villa 1504 and it was perfect!

Also the little nice touches such as champagne on the first night upon arrival and the housekeeper coming in to make the bath for us (which we really appreciate, because after arriving from a late flight, the last thing we wanted to do was move). We also received a cute little cake to celebrate our honeymoon on our second night. Just little gestures like that really goes a long way and truly is deserving of a 5-star award.

Despite a few knick-knacks here and there: for instance, the AC didn't really work too well in Villa 1202 and sometimes the bottle caps to the shower gels, shampoos, is broken and doesn't pump out. There also wasn't a vanity chair in the bathroom for Villa 1202, but there was one in Villa 1504. Just little inconsistencies like that, I felt, that Avista's Staff should really concentrate on, because sometimes the little details really goes a long way. But I am not going to punish their rating with these little inconsistencies. Overall, our stay was a 5-star experience, as Avista's staff were extremely friendly and their hospitality was over the top. Thank you, Avista ~ for making our honeymoon so special and memorable. I would definitely return, but would probably not stay at the Pool Villa Suite, but try out their Jacuzzi suites on the higher floor with the sea view.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Miki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, June 5, 2013
Dear midamiki,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us especially on such an important occasion as your honeymoon. We are so glad we were part of this memory and managed to add to your enjoyment.

Many thanks for all your comments regarding the Pool Suites. As you pointed out we do have 2 styles. The lower suites are more enclosed with the garden views while the upper suites feel a lot more open and have the view of the Jungle.

We are glad you enjoyed the Champagne and cake. We do always try to make sure we pay attention to all the small details as these are often noticed and as you pointed out do make a difference. We want every Guest to know they are special and we want to look after them as best we can.

We will look into the issue with the bottle caps and also the vanity chair.

Once again thank you for sharing your wonderful experience, we have shown your comments to the entire team which motivates us to continually provide the best service we can.

Congratulations once again and we hope to see you back at the Resort again in the future. (Maybe on your anniversary so we can take care of you both again).

Also thank you for the wonderful photos.

Warm Regards

Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
52 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 30, 2013 via mobile

Short and Simple amazing property have all the good facilities of a 5 star resort. Amazing staff very helpful. Front Office staff very kind but they need some staff which can understand English better still they strive hard to understand the need of the guest. If you are looking forward for a holiday extremely private and serene this is the only place in patong area.

  • Stayed May 2013
    • Value
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    • Service
Helpful?
2 Thank akshaygrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 31, 2013
Dear akshaygrover,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and thank you for your feedback. We will share all your comments with the team which motivates us to continually provide the best service we can.

We will certainly try to improve the level of English for some of our staff and we do have a regular class for employees to improve language skills. Despite the language barrier which can sometimes occur, I am sure you will agree we manage to understand our guests needs and provide the highest level of service expected from a 5 star Resort.

Thank you once again for your positive feedback and we hope to see you back with us again in the future.

Warm Regards

Avista Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rajkot
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 30, 2013

Thosewere one of best days of my life. By mistake they have served one non eatable dragon fruit. On complaining they surprised me with bottle of shampaine that was wonderful and unexpectable curtsey.
Really thank you guys. Worth staying.no more words.should should must visit and stay at avista hideaway.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bhutcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, June 5, 2013
Dear bhutcc,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and we met all your expectations.

It was a pleasure to have you at the Resort and we are glad you enjoyed the Champagne.

We have shared your comments with all the team which motivates us to provide the best service we can.

We hope to see you back at the Resort again in the future.

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miri, Malaysia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 30, 2013 via mobile

Stayed at the Avista hideaway for a week at the end of may and had an absolutely fantastic restful time. The hotel design is fantastic as it enables a fairly busy hotel to blend into a peaceful quiet retreat as you hear no noise from any of the other guests (and hardly see them). Overall a beautiful place to stay which seems to blend into the forest (does mean there's some flies but definitely less than a lot of other places we've stayed in Asia).
In my view the mark of a truly world class place is how they deal with a problem. We had one issue where a food order was written down wrong. This was solved instantly with a complimentary drink, replacement food ASAP and a huge (heartfelt) apology. Absolutely fantastic service.
Also worth drawing attention to the culture within the staff. You don't get asked "is everything ok" you get asked "is everything perfect".

Two little suggestions for improvement. The evening cookies in the room are fantastic but they need to be covered as otherwise ants get to them. The shuttlebus to town needs to be at least every hour (at the moment it's not).

If you get a chance to stay here go for it as it's lovely.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mike00010_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 31, 2013
Dear mike00010_11,

Greetings from Avista Hideaway Resort & Spa.

We are delighted you enjoyed your stay with us and thank you for you very kind feedback. We will share all your comments with the team which motivates us to continually provide the best service we can.

You will be pleased to know that all our turn down treats are now covered and we have also started more frequent complimentary shuttle buses into Patong.

Thank you once again and we hope to see you back with us again in the future.

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 28, 2013

Wanted a relaxing break away. And that's exactly what we got. Staff were very helpful in making our stay as enjoyable as possible. Very clean and rooms were beautiful. However, we did find the spa, bar and restaurant a little expensive! Other than than it is a beautiful place and would highly recommend

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Break1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, June 5, 2013
Dear Break1234,

Greetings from Avista Hideaway Resort & Spa.

Many thanks for your feedback, we are delighted you enjoyed your stay with us and that we met all your expectations.

We have shared your positive comments with the entire team and this constantly motivates us to provide the best service we can to all our guests.

Regarding the prices we have tried to compare all our items with other establishments of a similar caliber as well as local venues and we do feel that in many cases we are a better value. We will certainly monitor the local area and pricing to ensure we remain competitive.

Many thanks again for your feedback and we hope to see you again in the future.

Warm Regards

Avista Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 27, 2013

I travelled with my family and we stayed in a Buena Vista room and a Family Vista room. Checking in and out were a breeze. We were given royal treatment from the start to the end of the trip. The staffs around the hotel were all smiles and friendly.

Rooms were new however there were some wear and tear showing already, ie the bathroom's sliding door handle. The beds are of a comfortable size. My Buena Vista room had a super king bed and it fitted myself, my husband and my baby well. The hotel provided my baby with a playpen/cot and it came with a cute little pillow and comforter, it was thoughtful of the hotel to have such cute sized stuff for babies.

You'd like to note that the corners of the wardrobes are a little sharp. We got scratched on our arms.

We had a swim in the hotel's pools. The baby pool had floating dead insects and broken wings of insects. I guess insects can't be kept away at this hotel when its like a jungle out there. But more cleaning up in the day would probably be helpful.

The hotel had turndown service and they put fruits and cookies in the room. The cookies were a nice touch. But because the cookies are exposed and uncovered in the tray, by the time we got back to our rooms the ants had gotten to them already. We had to throw the cookies away. Such a waste. I'd like to suggest that the the cookies get wrapped up in a clingwrap in their trays or in some sort of air-tight packaging.

There were quite a lot of stairs in the hotel so it will be a little inconvenient for baby prams. Some walkways leading to the rooms are not sheltered. It rained a fair bit when we were there and we tried unsuccessfully to look for a sheltered walkway to the lobby from our rooms and we forgot our umbrellas. But otherwise, the frontdesk is nice to provide us with a ride to and from our rooms to the lobby.

The hotel also provides 2-way shuttle service to Jungceylon mall but seats must be booked as they're limited. More trips would be good.

Overall, we enjoyed our stay at the hotel and will recommend this hotel to my friends. And a great thank you to the staff for making our stay a pleasant one!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank meme7685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Avista_Hideaway, General Manager at Avista Hideaway Phuket Patong, MGallery by Sofitel, responded to this review, May 31, 2013
Dear meme7685,

Greetings from Avista Hideaway Resort & Spa.

We really do appreciate all feedback and we are delighted you enjoyed your stay and we met all your expectations.

We do try to ensure all guests are welcomed as friends to our home and I am sure you agree we have a fantastic team of staff who really do care. We will ensure all your comments are shared with the team which will certainly motivate all of us to continue to provide the best service we can.

We gave a lot of thought to guest requirements when designing the Resort and one of the most important things we felt was the bed. We have ensured the beds are of the highest quality and have many comments on how comfortable they are. This together with our sleep therapy should ensure a fantastic nights rest.

We have looked into the other points you raised and our engineering team will certainly look at what can be done about the corners of the doors. Our housekeeping department will also ensure we monitor the pools more frequently to remove the bugs and we have now started covering all the turn down treats to ensure the ants are not attracted.

We have also started more shuttle services so spaces should not be a problem.

Once again thank you for all your comments and we are glad you enjoyed our Resort and have the confidence to recommend to your friends.

We hope to see you again in the future.

Warm Regards

Avista Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avista Hideaway Phuket Patong, MGallery by Sofitel

Property: Avista Hideaway Phuket Patong, MGallery by Sofitel
Address: 39/9 Muen Ngoen Road | Tri-trang Beach, Patong, Kathu, Phuket 83150, Thailand (Formerly Avista Hideaway Resort & Spa)
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Romantic Hotel in Patong
#4 Family Hotel in Patong
#5 Spa Hotel in Patong
#6 On the Beach Hotel in Patong
#6 Business Hotel in Patong
#6 Luxury Hotel in Patong
Price Range (Based on Average Rates): $
Hotel Class:5 star — Avista Hideaway Phuket Patong, MGallery by Sofitel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more   less 
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