The Avista Hideaway Resort in Patong Beach, is truly a hideaway. Such a hideaway that nobody knows where this resort is located or if it's open. I was scheduled to stay at the Avista Resort in Karon Beach but was contacted from Avista Corporate that we would be "Upgraded" to a 5 star resort with better amenities and would be given breakfast, lunch and dinner for the inconvience and upgraded to a bigger "family room." The property in the near future will actually be lovely and probably a great place to vacation, but for myself and my family we did not get to relax or enjoy. The hotel is under staffed grossly and only has 1 official concierge; so my 1st day in Phuket I was relegated to spending the majority of the day trying to book my own activities and doing my own research with out the help of the hotel!! Also, come to find out the meals were included for everyone and there is only 1 restaurant that ONLY serves buffet, so I wasn't treated special, just made to feel that way so I would Ok the change of venue!! The Hotel is great that it's not close to the hustle and seedy scene of Patong, but tucked away. The downside which I wasn't informed off until I checked in, the hotel does not offer Free Shuttle into town, being that it's to far of a walk. Though the Hotel does say it offers shuttle 3x's a day but those times are constantly changing and every time you want to get into and out of town, it will cost you around $300 - $400 baht. Believe me it's not all that expensive but if you do it a few times per day. I believe this Avista used this "soft" opening at the expense of paying customers to test their staff and the property but the guests who traveled long distances and paid a lot of money were not given the amenities and service that warranted the price!! Phuket is a beautiful area and being that I live in the US, I don't get to Phuket often and from this point until I go back, that portion of our trip will always be tainted by my families experience at this property!! I truly feel bad for the staff at this property because they are truly nice and want to help but are so overwhelmed, under staffed and untrained that they receive the brunt of the guests unhappiness. The Corporate Office of Avista should be held accountable and the Avista Group should rebate guests that stayed at this resort during this time period! Though, the 1 shinning star of this property is a gentleman by the name of AB, this man did more than his job called for and did and was truly genuine in his actions. AB we thank you very much for all that you did!
- Official Description (provided by the hotel):
- Avista Hideaway Resort & Spa, PhuketParadise in Phuket with Fresh Perspectives on the Perfect Tropical EscapeAs a discerning traveller, you understand that there are two sides to every story. Our view is, why limit yourself to a single point of view? Avista Hideaway Resort and Spa offers two equally mesmerising panoramas from its perch upon a steep green peak in southern Phuket.Ensconced in your lavish, luxuriously appointed guest room, Jacuzzi Duplex or the very private pool suite, we assure you of complete privacy. One of the vistas brings you back to nature as you gaze over a sea of trees to the calm of Tri Trang Beach; a contemplative outlook, pristine, green, serene. A contrasting view, due north is an expansive Andaman seascape, azure by day, glittering party strip by night, awash with the possibilities of paradise.This is luxury from a new angle. Naturally, you will find the expected amenities and cosseted comforts one expects from the ultra luxe tropical escapes: a private beach club, indulgent spa and dining adventures, 24-hour butler and seamless service. ... more less
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- Also Known As:
- Avista Hideaway Phuket Patong, MGallery By Sofitel