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Reviewed August 21, 2019

We arrived after a very long flight and late in the evening to a warm welcome, a cocktail and a cold refreshing facecloth. We knew then that we had booked the right hotel. The rooms are well-appointed, clean, with a great balcony overlooking the pool area. The breakfast buffet has a great selection with something for everyone and sets you up for the day. The pools are divine especially with the swim-up bar. Location - perfect. An absolute oasis. We have already spoken about our next holiday here and we can't wait.

Room tip: Avoid the street facing rooms as they would be quite noisy. Best to book a pool view room and enjoy the piece and views.
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
2  Thank kiwifeet2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merlin_Group, The Management at Patong Merlin Hotel, responded to this reviewResponded August 22, 2019

Dear kiwifeet2015,

We are so happy to receive such a great review, and glad to know that you had a wonderful stay with us.
Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

Please visit our Facebook page and official website for promos that you might be interested in.

Looking forward to welcoming you back soon!

Best regards,

The Management

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Reviewed August 21, 2019 via mobile

Arrived at the Merlin after a long flight from England. Checked in at reception easily and had a welcome drink fruit punch. Bags taken to room and the room was air conditioned which you need as the heat and humidity is intense. Room cleaned everyday. Breakfast served in the morning from 6.00am great if your on an early morning trip or flight back home. Great selection of foods self service a mixture of english/thai. The hotel has three good sized swimming pools and you can collect a pool towel pool side good selection of sun beds. There are pool bars and a good selection of food for lunch. All reasonably priced. All staff are friendly and have really enjoyed my stay here would recommend it to other people.

Date of stay: August 2019
Trip type: Traveled as a couple
3  Thank Sandra M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merlin_Group, The Management at Patong Merlin Hotel, responded to this reviewResponded August 22, 2019

Dear Sandra,

Thank you for taking the time to review your stay with us. We appreciate your positive comments, and are very pleased to hear that our staff made your stay pleasant.

I will pass your comments on to our team, it will serve as a great incentive for them to continually deliver excellent customer service.

Thank you again and we hope to welcome you back in the near future.

Best regards,

The Management

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Reviewed August 18, 2019

Our third stay at this hotel which ticks the boxes for location, well appointed rooms, good pool facilities and great restaurants.
Lovely friendly staff who always greet you with a smile.
Good value for money.

Room tip: We love the rooms with pool views but as everything is close by its not a major point.
Date of stay: July 2019
    • Value
    • Rooms
    • Service
3  Thank David W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merlin_Group, The Management at Patong Merlin Hotel, responded to this reviewResponded August 20, 2019

Dear David,

Thank you for your review and for your loyalty, that you have chosen the Patong Merlin Hotel again.

We appreciate your compliments about our location, rooms, pool facilities, restaurants and service. It's always a pleasure to receive great feedback, it serves as a great motivator for our staff to maintain a high standard of service.

We look forward to seeing you in the near future.

Best regards,

The Management

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Reviewed August 18, 2019

My husband and I have just returned after enjoying 8 days for the 6th time at this great hotel. We love the pool area, which is always enjoyable to relax, meet other travellers and pass away the day in a perfect location. Breakfast was good and the housemaids (May and Ing - Room 6220) were a delight and did a wonderful job in keeping our rooms beautifully clean. We always find this hotel very comfortable and recommend it to other travellers.

Room tip: Rooms above the restaurant are quiet
Date of stay: August 2019
    • Value
    • Rooms
    • Service
4  Thank aussietravellers57
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merlin_Group, The Management at Patong Merlin Hotel, responded to this reviewResponded August 20, 2019

Dear aussietravellers57,

First of all, we would like to thank you, not only for your great rating, but also for your loyalty and for recommending our hotel to other travellers.

We are happy to know that our staff offered you the usual excellent service and you had an enjoyable 8 day stay at Patong Merlin Hotel.

We hope to welcome you back in the near future!

Best regards,

The Management

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Reviewed August 12, 2019

We were looking for a hotel in Phuket that was in a position for us to sample a bit of everything, the Patong Merlin ticks all the boxes.
It's only a short walk to most of the key places to visit in Patong and just a short ride to everywhere else.
The hotel was clean and well maintained. The staff were lovely and helpful. Only a short walk to the beach and plenty of room around the pool area. The rooms are a good size, bed is comfortable and the bathroom had a Jacuzzi bath with glass separating it to the room.
The breakfast was plentiful, I always started at the omlette station then made my way around. We didn't have any other meals at the hotel as the options in the Patong area are endless.
The hotel also provides a free bus to its sister hotel in Phuket town, here you will have a few hours to explore the lovely town.
Would definitely return to this hotel.

Date of stay: January 2019
    • Rooms
    • Cleanliness
    • Service
4  Thank Jason101C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Merlin_Group, The Management at Patong Merlin Hotel, responded to this reviewResponded August 15, 2019

Dear Jason,

Thanks for giving us a PERFECT RATING!!

It's always a pleasure to receive great feedback, it serves as a great motivator for our staff to maintain a high standard of service.

We are also happy to know that you enjoyed the convenience of our location, just a short walk to the beach and a range of shops and restaurants.

It's great you also had a chance to explore Phuket town using our free shuttle service. It is indeed a lovely town.

It was a pleasure to have you with us and we are looking forward to seeing you again.

Best regards,

The Management

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