Just returned from 15 nights at the Patong Merlin with family, this was our second stay at this hotel, and fourth at a Merlin. It was perfectly adequate, nice room (in new block) clean room and perfectly located, and we did have free wi-fi in our room this time, but we did find a few things less than great this time around.
The hotel is undergoing renovations, but this didn't really affect anything and it needs upgrading as the hotel is starting to look a bit run down, hallways are dirty and worn and when it rains they have dirty towels all over the floor at the entry areas.
Staff generally have very little english and for a hotel that is jammed packed with Aussies all year around, I think this is a bit poor, and gets a bit frustrating after a while when room service orders are wrong and staff don't understand what you are wanting/asking for. People on the streets have better english.
There were a few things in the area of service that I think should be expected from a quality Thai hotel. The cleaning staff were erratic, sometimes did a good job I(on the day we gave them a few coins), other times not, and often knocked on the door to clean the room even though the do not disturb sign was on the door and nearly every day we were hassled about the whereabouts of pool towels and reminded if we don't return them we will have to pay for them?? They were in our kids room.
Room also was quite noisy, could hear everything happening in the hallway outside the room.
Breakfast got a bit monotonous, and ended up just having cereal and toast most mornings and nearly always ask for a cup of tea.
The one thing that really peeved me off was on check out, we had our transport waiting and they would not allow us to check out until someone went and checked the mini-bar in case we had taken something and didn't tell them! Even though we told them what we had used. This took quite a while and I have never experienced this at any other hotel, I found it quite off-putting end to our stay.
Overall a good stay, but don't think we will go back for a third time we would probably look to stay at the HOliday Inn next time around.
- Official Description (provided by the hotel):
- The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more less
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- Also Known As:
- Merlin Patong
- Patong Merlin Hotel Phuket