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“Lovely hotel but noisy”

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Patong Merlin Hotel
Ranked #33 of 331 Hotels in Patong
Reviewed September 30, 2013

Just returned from Thailand and stayed here 5 days.
Room was very nice, large bed wooden furniture, decent bedding, good working safe and a few coat hangers in the wardrobe. Good size balcony with chairs and table. Aircon good but a little noisy.
Bathroom functional and clean, but not finished off to standard. Towels & toiletries good standard.
Breakfast was good and plentiful, lots of choice and fresh food.
Staff were cheerful and pleasant.
Pools were clean and the water was clean. There was a little mould on some of the tiles under the rim at the surface....I was expecting something awful when reading these reviews! They closed and cleaned one pool over night after somebody went to toilet in it!! There are 4 to choose from so was not a problem.
The only problem we has was noise, we could hear everything in the two adjacent rooms including their bathrooms!! The noise from the corridor was relentless, guests talking/ shouting to each other, cleaning staff, deliveries all echo'd loudly. People round the pool shouting, music from the bar all echo'd. Unfortunately this was all down to the design of the place rather than it being extremely noisy but by day 5 I needed some sleep.
So if you are planning to party and stay out late, then sleep round the pool then it would be fine.

  • Stayed: September 2013, traveled as a couple
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1  Thank SusannaB88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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927 - 933 of 1,735 reviews

Reviewed September 24, 2013

Now I am someone who has quite high expectations when it comes to hotels, could not fault the room at all, clean towels every day, always beautifully cleaned and if we had the do not disturb sign on, the room was cleaned in the afternoon when we went out. Only had breakfast in the hotel and it was ok, plenty of choice. Pools were really nice and clean, staff friendly can't fault it.

Room Tip: We had a third floor room facing the pool towards the back of the hotel (nr the beach)
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  • Stayed: September 2013, traveled as a couple
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3  Thank Sassy_Chimp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Third visit to this hotel, but the standard has slipped and we were disappointed. 14 of our party of 15 were ill from either the pool water or the hotel provided bottled water provided in the rooms. Interestingly the bottled room water had "singha" caps some days, and unbranded plain silver caps on other days but the Hotel could not explain why. There was construction at the rear of the hotel with a lot of noise during the days, and the occasional cockroach in the hallways.

The good things were (as usual) the breakfast, the friendly staff, the location. the pool areas (great for kids) and the dinner at the beach side.

Would I come back again? - we heard of others getting in the hotel. It's hard to get over an experience like that and so I would say no.

  • Stayed: September 2013, traveled with family
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2  Thank Greg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013 via mobile

Made booking 12 months in advance , 5 COUPLES ,
Why then would you give my wife and I a room with 2 single beds ,, oh sorry sir we can change for you on Wednesday !! Or we can put you in another building/ floor
Can't be that hard ??

  • Stayed: September 2013
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4  Thank peteandjulie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

Just got back and loved every minute of it, Hotel perfect position. Only thing that woke me was the early morning fireworks on Sunday morning but if they were having fun like I did all good....Pools were well maintained although could be open a little earlier and and a late night swim would have been good.. lol... Overall I loved it.

  • Stayed: September 2013, traveled with friends
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1  Thank Willow_Vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2013

I have stayed at this resort several times over the tears I visit Thailand 2-3 times a year and have a soft spot for this place as it was the first place I stayed at must be about 10 years ago so it is hard to say bad things.But I have to as it is the third year in a row my family and other guests have got sick and I did give the hotel a chance to fix the problem about 2 years ago and again 2 weeks ago.First time guests might think that Thailand is dirty so that resorts are to but not the case after staying at other resorts I realised that this place was just not run like others.The pool is one of the main reasons why I won't stay there again it is full of mould and needs draining and cleaning by a machine and cracks filled in on advising them that everyone is getting sick from the dirty pool they put men in there still full of water with paint scrapers I could not believe it.This was a joke as owning a business with a pool I knew this would not work the pool has to be drained if they are going to fix the problem.they have four pools so why not drain one at a time?And believe me getting sick for 3 days or more of your holiday is not good but seeing young children sick is wrong as kids tend to swallow water more than adults.The rooms are just adequate and the cheapest rooms are not used much as there is always someone at reception arguing that they want a up grade everytime I go there.The wi fi is only free if you book through an agent and request it otherwise it is about $10 au for 2 hours what a joke so many people got caught out with that.It is only free if you sit in the foyer just what you want to do on your relaxing holiday I think not.The staff is rattled because they spend there life appologising to guests so you feel like you are always shooting the messenger and end up giving up.Such a shame as it is in one of the best locations in Patong.The Holiday Inn built a shelter for the local Tuk Tuk drivers that service this hotel not the Merlin they shoo them away from stepping onto there property go figure I can't.If they clean up this place I will go back but I won't hold my breath on this happening.

Room Tip: Read trip advisor a picture tells a different story Stay in the new wing only kids are not permitted...
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  • Stayed: September 2013, traveled with family
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6  Thank Robyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

Check-in / check-out: Unfortunately they tried to give a room in wing 5 which is under construction with chemical smell in the floor (didn't know before we are passing that wing to our new wing) but luckily convinced them to get another room even in a higher floor. Young staff more kind then old staff. Be careful of reception manager. She does not say hello and does not smile at all, even when passing while staying. If you see her face when entering, you feel not welcome.

Room: What we wanted to have, even room was not renovated yet. Furniture great, bathroom just a tick too small but no problem, pool view. Renovation in wing 3 and 5 ongoing. Worth to stay there after completion.

Pool: Nothing to say, just great, also due to daily water treatment. However hotel should think about smoking corners! New wing 7 also great, even a bit colder then the other 3 pools.

Breakfast: Still a highlight for me. Perfect mix of Western and Asian, compared to other places nearby. Variety.

Staff/Service: Few years ago everyone was friendly and greeted. This time, unfortunately, not everyone, but still okay. At the reception they try to smile, but as soon as you ask something more, they loose their smile. Cashier okay. Restaurant has kind staff, same as pool area. But the worst person in the hotel is a very old lady at the taxi/travel service counter. If you stand in front of her, she does not look up to you. If you sit down, she looks at you with a hanging face and does not say anything. No "hello" or "how can I help you". No smiling at all, just grimly. As a guest you are afraid of talking to her. While talking, very unkind. No advise, no correct statement, just trying to sell something with a higher price. At the end we gave up talking to her and booked outside the hotel (what was anyhow cheaper). Just asking how they want to sell something, with such an attitude. Cleaning staff, very kind. You even get a personal letter from your cleaning woman to contact her is something is required. Overall staff attitude still over average, even some staff should improve.

  • Stayed: September 2013, traveled as a couple
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Thank Vacationer919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Patong Merlin Hotel

Address: 44 Thaveewong Road, Patong Beach, 83150, Patong, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Patong
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 On the Beach Hotel in Patong
#20 Spa Hotel in Patong
#22 Romantic Hotel in Patong
#24 Luxury Hotel in Patong
#31 Family Hotel in Patong
Price Range: $86 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Patong Merlin Hotel 4*
Number of rooms: 448
Official Description (provided by the hotel):
The Patong Merlin Hotel is an international holiday resort in the heart of Phuket's exotic Patong Beach. Nestled amongst acres of swaying coconut palms and flowering gardens, the Merlin weaves its way around three beautiful aquamarine sculptured swimming pools in a labyrinth of curved walkways and meandering paths.There is easy access to the sparkling sandy beach and the quaint street markets.An enchanted ambiance and smiling attentive staff ensure your visit to Phuket's playground in the sun is as memorable as it is magical. ... more   less 
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Also Known As:
Merlin Patong
Patong Merlin Hotel Phuket

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